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Texan Buick GMC

Humble, TX

Overview
Reviews
3.4
733 Reviews
We are Texan GMC Buick. You might expect a car company’s top priority to be cars, but not at Texan GMC Buick. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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18225 Eastex Fwy

Humble, TX

77338

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Showing 733 reviews

October 06, 2023

I feel like the last couple of times I was there I wasn't properly treated fairly More

by PATRICIAMCFARLAND0515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Oct 09, 2023 -

Texan Buick GMC responded

Thank you for taking the time to provide our dealership with feedback about your experience, Patricia. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, The Texan GMC Buick Team

October 06, 2023

Disappointed that it took 3 days for diagnostic. I was in need of my vehicle and did not or was offered a loaner car.just really disappointed. More

by JOYSONG125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
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Oct 09, 2023 -

Texan Buick GMC responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us directly at your earliest convenience so we can discuss this further. Sincerely, The Texan GMC Buick Team

October 06, 2023

I found the workers at Texan dealership to be cooperative and very helpful when explaining how and why improvements are needed for liabable transportation. How and why car work is done is always explained to More

by bfreed50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
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Oct 09, 2023 -

Texan Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Texan GMC Buick Team

October 06, 2023

Always helpful and concerned about our needs. Willing to go the extra mile to get us in the vehicle we want and they don’t try to sell us something we don’t want More

by gigemarie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Hernandez
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Oct 09, 2023 -

Texan Buick GMC responded

Your review brightened our day! Thank you for sharing your positive experience, and we'd love to have you back at our dealership. Sincerely, The Texan GMC Buick Team

October 05, 2023

From walking to driving off, the experience has been amazing at Texan GMC Buick. Mario was our sales rep and was on point. Robert took care of finance and we were out of there in QuickTime the car and p More

by samirbanerjee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario
Print
Oct 06, 2023 -

Texan Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Texan GMC Buick Team

October 05, 2023

Service was done quickly, minimum waiting time. Work was done as agreed and on time More

by KRINHSTN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gunner
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Oct 06, 2023 -

Texan Buick GMC responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Texan GMC Buick Team

October 05, 2023

Everyone was was extremely friendly and courteous, my overall experience was very pleasant, my salesman Jonathan was excellent. More

by kathy101865
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Oct 06, 2023 -

Texan Buick GMC responded

Kathy, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Texan GMC Buick Team

October 04, 2023

Great service and always listen to my concerns. Fast service and also that I don’t have to wait for it! More

by Irenecruz075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abe
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Oct 06, 2023 -

Texan Buick GMC responded

Thank you for your wonderful feedback, Irene. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Texan GMC Buick Team

October 04, 2023

Okay grate I like perfect thank you buddy I recommend my friends again thank so much More

by JOSEHINOJOSASR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Print
Oct 06, 2023 -

Texan Buick GMC responded

We appreciate you for letting others know about your experience, Jose! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Texan GMC Buick Team

October 04, 2023

Very pleasant experience overall. Nice, friendly staff and salesperson went above and beyond. Would buy from them again. Marcos was great! More

by rja556
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco
Print
Oct 06, 2023 -

Texan Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Texan GMC Buick Team

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