Texan Buick GMC

I made an appointment for my first service and I was there for over 2 1/2 hours for an oil change. Ridiculous. Not happy at all. there for over 2 1/2 hours for an oil change. Ridiculous. Not happy at all. More

Think twice before scheduling service with Texan GMC. Our 2021 Tahoe had been taken in for A/C repair and two weeks later our vehicle has not been looked at. Communication is typically one direction, I Our 2021 Tahoe had been taken in for A/C repair and two weeks later our vehicle has not been looked at. Communication is typically one direction, I have to reach out for updates. Even though they may have a great selection of new vehicles you may want to think again about their Service Department. More

I had an appointment setup to have my recall done on my truck after years of putting it off due to not wanting to wait a long time and also because my dash was slightly cracked and I’ve read dealers make t truck after years of putting it off due to not wanting to wait a long time and also because my dash was slightly cracked and I’ve read dealers make the dash worse when doing this recall. After showing up and no one helping me I finally talked to someone that told me to pull my truck into the garage and someone would be with me shortly. I waited another 40 min before talking to someone else and finally got some help. A lot of the intake technicians were just sitting behind their desks on their phones and weren’t actually asking people if they needed help. The technician who I went up to was actually fairly helpful and I appreciate that much. However, I got my truck back and my dash indeed was cracked worse than when I took it in. They literally stacked two plastic pieces ontop of each other to keep it from rattling. This is frusterating considering I always paid several years ago to have my dash replaced once just for it to be worse after taking it in for a recall. They know the recalls need to be done and they also know the dash’s on these trucks are absolutely terrible. Long story short, I had to silicone my dash back together to keep it from rattling as much. Even with that, It rattles more than before. More

No good ,bad service ,too much lies don’t go you need 2 cars to buy from them ,so you can leave one there and have the other one ,because gmc Have a lot of recalls and these place never have loaners avai cars to buy from them ,so you can leave one there and have the other one ,because gmc Have a lot of recalls and these place never have loaners available. More

Took my 2021 GMC AT4 in due to a check engine light. (36,000 miles on the truck) I was told it was a leak in the exhaust manifold. Warranty covered it (after much discussion and debate) because it was p (36,000 miles on the truck) I was told it was a leak in the exhaust manifold. Warranty covered it (after much discussion and debate) because it was part of the engine still covered by warranty. Three weeks later the check engine light comes on again so back i go. Now they say a sensor in the exhaust system needs to be replaced but they wont warranty it. This is not a coincidence that they worked on the exhaust a few weeks ago and now there's another issue with the exhaust system and they have now refused to warranty the work. I will NOT purchase from this dealership or use their service dept again. Called the service manager and left multiple messages and haven't gotten any return calls. More

Just had a really bad headache experience buying a truck from this dealership Just be aware if u financing with Daniel or Roy the financing director Today I came back to see watch the video of the sale. from this dealership Just be aware if u financing with Daniel or Roy the financing director Today I came back to see watch the video of the sale. And they trimmed the video When I asked the interest rate They said never asked PKEASE DONT BUY FROM THIS DEALERSHIP THEY ARE UNPROFESSIONAL Never going to back to this dealership ROY AND DANIEL FROM FINANCIAL UNPROFESSIONAL More

Easily the worst experience I've had with a dealer. I negotiated the deal on my truck, my trade in after they attempted to rip me off multiple times and got caught. Finally agreed. Finance calls and I I negotiated the deal on my truck, my trade in after they attempted to rip me off multiple times and got caught. Finally agreed. Finance calls and I sign paperwork on my new truck and we agreed when to take delivery. I never got a call so I showed up on the agreed delivery date which was today. I show up and the GM Lui Perez is nowhere to be found to finalize my deal. I don't even see my truck. Finally he comes out and says they're currently working a deal and will get back to me. Well that was a lie. He finally comes out to admit to me that they loanered the truck I purchased. You guys loaned out the only downpour metallic Denali ultimate 2500 on the lot? A 90k truck? Instead of apologizing or trying to make it right he just says the loaner department is not his department. I was flabbergasted. I've never been treated like this before. We just drove off. I didn't want the pay brand new on a truck that is now being driven as a loaner and I didn't just drive over an hour and half to have my truck loaned out. STAY AWAY FROM THIS DEALERSHIP More