Texas Autos Direct

Texas Autos Direct responded

Texas Autos Direct takes these allegations seriously; however, this review omits several significant facts and inaccurately characterizes portions of the transaction. First, Rick Bayon was not the customer’s salesperson, did not participate in the purchase transaction, and was not the customer’s “primary point of contact” during the sale. Rick is the Store Manager and became involved only after the transaction when the customer escalated a series of post-sale demands. The customer purchased a pre-owned 2016 Audi RS7 on August 5, 2026. A pre-purchase inspection was recommended prior to purchase. The signed documentation clearly reflects that the vehicle was sold AS-IS with no dealer warranty. Extended service contract options were offered and declined by the customer. After taking possession, the customer drove the RS7 from the Dallas area to Houston without reporting a mechanical issue during that trip. The customer later had the vehicle inspected by a service facility and received recommendations for maintenance and repairs. A subsequent service inspection generating recommended maintenance or repairs does not, by itself, establish that those conditions were known to the selling dealer or concealed at the time of sale. This is particularly relevant with an approximately 10-year-old, pre-owned, high-performance vehicle. There is also important information missing from the review concerning the title and registration. This was an OUT-OF-STATE transaction. The customer intended to register the vehicle outside of Texas, did not pay Texas sales tax to Texas Autos Direct, and signed an out-of-state tax exemption form. Texas Autos Direct was not processing a Texas registration for this customer. The customer’s repeated characterization of the transaction as though the dealership was responsible for completing his Texas registration does not accurately reflect the structure of the transaction or the documents he signed. The customer subsequently made numerous demands that Texas Autos Direct assume expenses and responsibilities that were not part of the original transaction, including requests related to taxes that the dealership had not collected from him. Rick became involved only at this stage in his capacity as Store Manager. The dealership’s refusal to agree to every post-sale demand should not be characterized as a refusal to communicate or evidence of a lack of transparency or integrity. Texas Autos Direct also strongly disagrees with any implication that the dealership or Rick Bayon knowingly concealed mechanical problems or intentionally misrepresented this vehicle. Rick was not involved in the original sale. We respect every customer’s right to share an experience, including a negative one. We also believe prospective customers deserve the complete context when serious public allegations are made regarding our business and individual employees. The documented facts are straightforward: a pre-purchase inspection was recommended; the vehicle was purchased AS-IS with no dealer warranty; extended coverage was offered and declined; the customer drove the vehicle from Dallas to Houston after purchase without reporting a mechanical issue during that trip; this was documented as an out-of-state transaction; Texas sales tax was not collected by Texas Autos Direct; and Rick Bayon was not involved in the original sale. Texas Autos Direct stands behind the documentation associated with this transaction. — Texas Autos Direct