Texas Nissan of Grapevine

Great service Jeff did an amazing job showing me everything about my new car! He was very patient with all my questions and if he didn’t have a direct answer he m Jeff did an amazing job showing me everything about my new car! He was very patient with all my questions and if he didn’t have a direct answer he made sure he got one! My experience was great, and I really enjoyed how personable Jeff was! More

2018 Rogue I came in to Texas Nissan of Grapevine just to browse around! I worked with Mike Jones! He did an excellent job! He was very knowledgeable on the I came in to Texas Nissan of Grapevine just to browse around! I worked with Mike Jones! He did an excellent job! He was very knowledgeable on the features on the Rogue! He made sure i understood everything! He did an exceptional job!! More

Sentra George was excellent and friendly and most importantly patient when being informative, courteous and just all around a stress free atmosphere. Reall George was excellent and friendly and most importantly patient when being informative, courteous and just all around a stress free atmosphere. Really loving my new Nissan Sentra! More

Dishonest people I wish i could give a negative star. Myself and my husband went there to make an inquiry about a car we saw online. We were talking to the manager I wish i could give a negative star. Myself and my husband went there to make an inquiry about a car we saw online. We were talking to the manager about pricing and have not wven concluded if we wanted the car or not. They insisted we fill out a form which we did and i specifically told them not to run my credit at this time till we conclude about pricing. The sales associate or manager he called himself stated he understood and wouldn't run the credit check untill we were sure we wanted to make the purchase. The next day i get a credit update with a hard inquiry and 10points off my credit stating i requested a lender to run a credit on what i did not even want to buy or purchase . Called the office and they stated by filling the form i accepted to it when i specifically told them to put it on hold until we conclude pricing. I do intend on taking futher actions. This is fraudulent. More

Leasing agreement was not correct after we signed papers We leased our Altima in December 2017. We told the finance manager at the time that we did not want the Premium Warranty since this was a 3 year leas We leased our Altima in December 2017. We told the finance manager at the time that we did not want the Premium Warranty since this was a 3 year lease; but we did want the oil change/oil filter/tire rotation plan. This past May we had our car serviced for the first time - my husband was told after the service was completed (it took over an hour) that we did not have the Oil/tire rotation plan, we had the Premium Warranty. I called immediately and spoke with Cody in the service department, because I wanted to be reimbursed for the charge because the agreement we signed was obviously changed, he directed me to the finance department and after reviewing our file, they agreed that the lease agreement we had signed was incorrect. But they told me they would need to get back with me. After waiting 2 days for a return call, I went to the dealership and asked to speak to someone. Once more there was a finance gentleman who took my information, made copies of the service bill,( that we had to pay for), and said he would get back with me. I never heard from anyone. Yesterday I called and spoke with Elsa Prada, she told me that we could have a principal reduction but nothing else. I told her NO, that I wanted our money back. She told me she needed to go to her finance manager and she would get back with me. After calling Elsa 3 more times, each call went to voice mail and still no reply. I DO NOT RECOMMEND ANYONE TO THIS DEALERSHIP DUE TO POOR CUSTOMER SERVICE AND MANAGEMENT NEEDS TO BE MORE EFFECTIVE. More

Excellent overall experience We have bought 9 vehicles from Texas Nissan of Grapevine. All i have to say is that they dont pressure you to buy but make you feel comfortable to buy We have bought 9 vehicles from Texas Nissan of Grapevine. All i have to say is that they dont pressure you to buy but make you feel comfortable to buy. They are honest and care for you like family. We Wus love them and will continue to have our business to our next generation More

Terrible customer service; ridiculous waiting I have been going to this dealership, on and off for over 7 years. I somehow have been influenced by the myth that a dealership service center knows I have been going to this dealership, on and off for over 7 years. I somehow have been influenced by the myth that a dealership service center knows your car better than anyone. This last appointment has now put me over the edge to never come back. I waited 4 hours (7a-11a) to have a service center lead tell me what I already knew about a dashboard light. Never once did he come to update me on any progress and he brushed off my wasted time by trying to defend that “it took them some time to diagnose”. 4 hours??? If that is acceptable wait times for this dealership, coupled with a terse look I was given by the lead when I told him I was not going forward with the repair, and you have finally given me a reason NEVER to return. And that’s how I am rewarded by being a customer of 7 years. Though this was not the first time this place made me wait induely and I have dealt with poor professionalism by their service center employees. It’s unacceptable. More

James C James Carr did a great job! I was afraid that i wouldn't be able to get into a car and he got me into one! Thank you! James Carr did a great job! I was afraid that i wouldn't be able to get into a car and he got me into one! Thank you! More

Exceptional Service I have been buying and servicing my cars at Texas Nissan of Grapevine for about 8 years and every time it is an exceptional experience. I have been buying and servicing my cars at Texas Nissan of Grapevine for about 8 years and every time it is an exceptional experience. More

Deceitful! My buying experience with this dealership was shady from beginning to end. Ryan, the salesperson who "helped" me, did not have the car advertised on My buying experience with this dealership was shady from beginning to end. Ryan, the salesperson who "helped" me, did not have the car advertised on CarFax available because it apparently did not pass a safety inspection. After we found a similar car, a 2013 Nissan Pathfinder, we decided that we would buy it. That's when things got more and more shady. After we signed our papers, we were told that the Pathfinder was also not inspected yet and could not be released to us. That would have been great info to have before we signed the papers. Furthermore, the day after, they called and said they did find issues and couldn't release it for another day. After that, we received the car and lo and behold, there were more issues with the car. Turns out, the repairs would cost over 2 grand to fix. Everything seemed to work fine when I test drove it, but within a day, issues started cropping up. I declined the repairs as they were too costly and asked Ryan to cover the diagnostic fee at least. But, of course not, they already got what they wanted from me. This dealership has terrible business practices and straight up lies to people to get them to buy their cars. I was overly disappointed with Nissan of Grapevine would NOT recommend anyone buying from them. Shame on them. ALSO, they make their customers write their reviews before they leave so don't be surprised by all the 5 Stars, everyone is happy the day of, but what about the next day? More