Texas Nissan of Grapevine

Fast service. Solved my problem. Explained properly what was done and the warranty. Good customer lounge. Solved my problem. Explained properly what was done and the warranty. Good customer lounge. More

The customer service here is top notch. Quality work is all they provide. No complaints here. Quality work is all they provide. No complaints here. More

Liked everything except the add in’s, they should be included in the sale price, And add some kind of small warranty, and then give option to get bigger ones, make the sales quick!! Give y’all more time included in the sale price, And add some kind of small warranty, and then give option to get bigger ones, make the sales quick!! Give y’all more time to sale cars! More

Scheduled online noting I would wait for my car. When I dropped it off, they told me it could take 24 hours to diagnose and I had to leave it there. (Digital servicing problem). The solution to When I dropped it off, they told me it could take 24 hours to diagnose and I had to leave it there. (Digital servicing problem). The solution to a split emission line was a new fuel tank costing me $2600 on a car with only 18k miles. This is not a high pressure, flammable problem. (Nissan corporate passing cost on to the customer instead of allowing just the hose to be fixed) Received a call at 11:30am that my car would be ready for pick up at noon and to head that way. I asked for call when the car was actually ready and told them I would be there in an hour - which would be 12:30pm. I arrived at 12:25, Leo asked that I wait in the lounge while he checked in another client. After waiting for 25 min in the lounge and Leo helping at least 2 other customers while I waited, I finally asked someone else to help me. No one could help me they said - had to be Leo. He then made excuses that my car wasn’t ready yet, he still had to process my paperwork and the car hadn’t been washed yet. (Process problem and customer service problem) They also left a tool in the car - does this mean they didn’t finish? I’ve only ever bought Nissans - 6 of them - and this is by far the worst service I have ever received at a dealership. More

Great service was extended last visit. Samantha was great and very helpful and attentive. I look forward to working with her again. Samantha was great and very helpful and attentive. I look forward to working with her again. More

I made an appointment online and my service advisor meet me as I arrived. The service was done while I waited, and was completed as promised. Very friendly staff. me as I arrived. The service was done while I waited, and was completed as promised. Very friendly staff. More

Awesome Sales Rep Joel who did above and beyond so that we can get a car that has what we want and within our budget. we can get a car that has what we want and within our budget. More

I love this dealership. I've purchased at least eight cars from here,their maintenance department,keeps me coming back to this dealership. I've purchased at least eight cars from here,their maintenance department,keeps me coming back to this dealership. More

Joel was great to work with, listened well, helped to accommodate our needs and wants. The waiting time was very long. accommodate our needs and wants. The waiting time was very long. More

Samantha was wonderful, she kept me informed on the status of my car, and got me out of there much quicker than expected status of my car, and got me out of there much quicker than expected More