Texas Nissan of Grapevine

The absolute worst experience that i have ever been through buying a vehicle. i have bought 12 vehicles in the past 8 years, and have dealt with some real shady people but Nissan of Grapevine is the a through buying a vehicle. i have bought 12 vehicles in the past 8 years, and have dealt with some real shady people but Nissan of Grapevine is the absolute worst. my wife and i drove an hour and a half to the dealership because their online price $14,950. we get there and test drive the car and go inside to get started on the deal and the floor mgr comes and tells us that the price of the car is $20,230. ARE YOU SERIOUS? i made him pull up their own website to show him the prices and asked him how they could get away with advertising a car for 5 grand less than they actually plan on selling it for. the man became very angry and started being loud and talking to me like i was stupid in front of my wife that is 8 months pregnant. i told him that we were leaving because there is no way i would do business with someone that is so shady and he begged me to stay. after arguing with him for another10 mins (not even about the car but how you are supposed to conduct business) then my wife and i walked out. this guy became so angry that he let out a yell and threw something on the ground and made so much of a scene that everyone i the place turned around and looked at him and laughed. then he came marching after me and stood as close as possible to me and got in my face and try to intimidate me. i actually thought the there was a possibility that this guy might try to hit me! not exaggerating!! i wasnt the only one that day that was treated like that. when we first walked in there was another customer arguing with a group of people in the middle of the store. i dont know for sure what it was about but it was something about him getting ripped off!CROOKED DEALERSHIP! HORRIBLE PEOPLE! WOULD NEVER RECOMMEND! More

The absolute worst experience that i have ever been through buying a vehicle. i have bought 12 vehicles in the past 8 years, and have dealt with some real shady people but Nissan of Grapevine is the a through buying a vehicle. i have bought 12 vehicles in the past 8 years, and have dealt with some real shady people but Nissan of Grapevine is the absolute worst. my wife and i drove an hour and a half to the dealership because their online price $14,950. we get there and test drive the car and go inside to get started on the deal and the floor mgr comes and tells us that the price of the car is $20,230. ARE YOU SERIOUS? i made him pull up their own website to show him the prices and asked him how they could get away with advertising a car for 5 grand less than they actually plan on selling it for. the man became very angry and started being loud and talking to me like i was stupid in front of my wife that is 8 months pregnant. i told him that we were leaving because there is no way i would do business with someone that is so shady and he begged me to stay. after arguing with him for another10 mins (not even about the car but how you are supposed to conduct business) then my wife and i walked out. this guy became so angry that he let out a yell and threw something on the ground and made so much of a scene that everyone i the place turned around and looked at him and laughed. then he came marching after me and stood as close as possible to me and got in my face and try to intimidate me. i actually thought the there was a possibility that this guy might try to hit me! not exaggerating!! i wasnt the only one that day that was treated like that. when we first walked in there was another customer arguing with a group of people in the middle of the store. i dont know for sure what it was about but it was something about him getting ripped off!CROOKED DEALERSHIP! HORRIBLE PEOPLE! WOULD NEVER RECOMMEND! More

Great service. Nate our dealer was great he didn't force the sale or make us feel uncomfortable. My only complaint is that they don't let that poor man wear polos due to tattoos. Its Texas people and hot!!! the sale or make us feel uncomfortable. My only complaint is that they don't let that poor man wear polos due to tattoos. Its Texas people and hot!!! Seriously great service! Would recommend to everyone More

I want to thank Nathan Glass for all the time he spent with us!! A Very helpful sales man and I love that he was able to get me in my DREAM car at the payment that I said I really wanted to be at! Natha with us!! A Very helpful sales man and I love that he was able to get me in my DREAM car at the payment that I said I really wanted to be at! Nathan ROCKS!!! Thanks to Josh for making sure I new about all the things my car did before I left the lot! Becky Martinez-Smith More

Jonny was so rude to my father and I. Not only did they not have the vehicles that were posted online, but after we saw other vehicles and made an offer, the sales manager came out and was rude to us. He not have the vehicles that were posted online, but after we saw other vehicles and made an offer, the sales manager came out and was rude to us. He did not want to negotiate a deal for the used vehicle and said we were wasting his time. He also asked my father, "well, how many businesses do you own becuase I have 89 of these dealerships." What kind of person says that. This was the first nissan dealership we ever visited and will never visit this one again. Beware!!! Certification is not included in the price printed online. That would be an extra $3-4K added to the eprice!!! More

Dustin went above and beyond to ensure that we were able to get the BEST car for our budget! We were comfortable on the lot and allowed the time to browse the cars available before making a decision what to to get the BEST car for our budget! We were comfortable on the lot and allowed the time to browse the cars available before making a decision what to test drive. We weren't pressured into looking at cars that did not fit out needs. Texas Nissan of Grapevine helped us get great financing and listened to my concerns and met them. More

I went to this dealer with specific needs and objectives. This is the first time working with a dealership that I felt my needs were met vs. having to negotiate and defend them against what they were trying This is the first time working with a dealership that I felt my needs were met vs. having to negotiate and defend them against what they were trying to get out of the deal! Garrett and the financial dept. worked together and got me into the car I wanted and out of the dealership in time to surprise my husband with his Birthday gift. Everyone was up front, straight forward, and cooperative. I did not feel like I was swimming with the sharks but that I was working with a team, and our team won cause we played well together! More

I was very skeptical about going to this dealership because of the reviews I read on this website. But it was one of the closest dealerships to me and they had a few of the Nissan Rogues I liked. The because of the reviews I read on this website. But it was one of the closest dealerships to me and they had a few of the Nissan Rogues I liked. The price they quote is not the price you are going to get but I did get them down to close to it. I worked with Guy and Chris and they were both very nice and not too pushy. I did end up buying the car and will definitely be going back when I need to. More

This was by far the worst experience of buying a car that u could possibly imagine. I met up with my wife and sister at the dealership after they had found a car that my wife wanted. They had been at the d u could possibly imagine. I met up with my wife and sister at the dealership after they had found a car that my wife wanted. They had been at the dealership for over two hours before I arrived. The sales people were very rude and did not have very good business ethics. We test drove a vehicle. The car was good but, after further inspection of the vehicle we noticed that the car had considerable rust damage and all around paint damage. We proceeded anyway to find out if we could purchase the vehicle and work around the damages. Although ugly were very fixable. They tried to tell us that our trade-in vehicle had a dirty carfax report, which we knew was a total lie because we had pulled the report before ever going to a adealership. Then they tried to gain personal information which they do not need to tell you numbers on a car. When they figured out that they could not fool us with there amateur car sales tricks they became very rude and hateful towards us. So in my opinion, this is not a dealership I would recommend to anyone. Our experiences there almost ruined us even thinking about trading our vehicle. Also in the stages of coming to numbers. They tried to pull a 3100 dollar certified fee on the car. My thing is why if they have a car on the lot that is supposed to be certified, why are they trying to charge an extra 3100 to their new potential customers. Seems like someone is trying to line their own pockets. More

Just barely avoided a scam here. They tried to charge me a hidden $3100 for "certification" on a $9500 used car last minute. They tried to speak in financing terms instead of cash terms to try to confuse us a hidden $3100 for "certification" on a $9500 used car last minute. They tried to speak in financing terms instead of cash terms to try to confuse us.  It was very obvious that they tried to hide this charge. Seconds from closing, I asked the salesman to repeat what he said three times, then had to take the pen into my own hand and write it out only to have them avoid what I was writing and talk about how wonderful certification was.. which may be true, but it wasn't optional, therefore our 3 hour visit, drive down there, negotiations, etc were all wasted because we never knew the real price.  The internet sales guy, Dustin, seemed to get it, his demeanor and facial expressions gave it away. I've very keen on those things. He never said it out loud and wasn't about to question his boss. Once we realized what was going on we decided to walk. Then in a last minute attempt to save the sale the owner, Johnny came out and spoke with us for the first time and thought a good idea would be to be rude to my wife and question my intelligence. Then tried to pretty much get in a fight saying that I was insulting his integrity, etc, etc. Everyone was watching. He asked "what can I do to sell you the car"? We said, "give us the car for price it's listed for online, plus tax" ...They couldn't do it.  More