Texas Nissan of Grapevine

Courteous and helpful staff . Explained everything clearly and timely . Personable and polite , reach out to me once the service was done in a timely manner . Explained everything clearly and timely . Personable and polite , reach out to me once the service was done in a timely manner . More

I am formally lodging a serious complaint regarding the conduct of Robert Sweeney and his supervisor, whose actions demonstrate clear dishonesty, misrepresentation, and unethical billing practices. When I conduct of Robert Sweeney and his supervisor, whose actions demonstrate clear dishonesty, misrepresentation, and unethical billing practices. When I questioned why a complimentary car wash was not provided after paying in excess of $1,300 for service, Mr. Sweeney falsely stated that the vehicle had already been washed—an assertion that was patently untrue. I was initially provided with one estimate, only to be charged additional amounts without transparent disclosure or my informed consent. This constitutes deceptive business conduct. The manner in which I was treated raises significant concerns about unfair and potentially discriminatory practices. This experience is unacceptable, unprofessional, and demands immediate investigation, accountability, and corrective action. More

No pressure, explained actions. Listened to my concerns. Knowledgeable about the car and funds needed to mage a deal. Listened to my concerns. Knowledgeable about the car and funds needed to mage a deal. More

Thorough and knowledgeable - great demeanor - fair pricing Been coming since 2015 will continue pricing Been coming since 2015 will continue More

Easy to schedule, great service from drop off to check out. Thorough and great communication throughout out. Thorough and great communication throughout More

Robert Sweeney was very professional and efficient. He was a pleasure to work with and he made sure that all of my He was a pleasure to work with and he made sure that all of my More

I was a walk-in customer who needed an oil change and 100,000 tune-up. Upon further inspection, other items needed immediate and moderate attention. Tom walked me through the services without pressuring 100,000 tune-up. Upon further inspection, other items needed immediate and moderate attention. Tom walked me through the services without pressuring for a sale. Appreciate the thoughtfulness. He gave me an estimated time to complete the repair. More

Walk-in. Super helpful and polite I would highly recommend Nissan Grapevine for vehicle repair and service Super helpful and polite I would highly recommend Nissan Grapevine for vehicle repair and service More

I had a great experience with the dealership. Clinton was professional, knowledgeable, and very patient throughout the process. Everything was explained clearly, and the transaction was smooth an Clinton was professional, knowledgeable, and very patient throughout the process. Everything was explained clearly, and the transaction was smooth and stress-free. I would definitely recommend working with him and the dealership. More

The complimentary car wash was very poor. Additionally, the dealership did not install the front license plate, which resulted in a police warning. When I asked them to install the front plat Additionally, the dealership did not install the front license plate, which resulted in a police warning. When I asked them to install the front plate during my oil change, I was told they sell vehicles as-is and they refused to address the issue. More