Texas Nissan of Grapevine

Do not recommend them for purchasing your vehicles. None of the sales men have any knowledge of the cars in their lot. Please read the car fax on your vehicle of interested. I came three different time None of the sales men have any knowledge of the cars in their lot. Please read the car fax on your vehicle of interested. I came three different times, once last month. No cars interested in. Looked online found a great car for a good deal. Came in spoke to Chris he showed us the vehicle we were unable to test drive because they lost the keys, and apparently have had them lost for 3 days now. Chris said he would make a note about the keys & check an eta on when a locksmith would come out and have it programmed and cut. He said tomorrow morning (today). It was about 12:30 and I haven’t heard back about the locksmith coming out and making the key. So I called Texas Nissan they informed me it was made, I could come up and test drive today. When I arrived, I was able to test drive it! We informed them I would be buying it out full in CASH! When I walked back in from the test drive, ready to purchase today in full cash!! Brandon said another sales person had sold the car already, and they were waiting approval to finalize the purchase! *laughing* They undersold from a CASH PURCHASER while I was out testing, and then had the audacity to say they could help me find another vehicle! Lol why would any reasonable person continue business with a company that wastes their buyers time and will under sale while you’re test driving lol! Then their sales manger Cole, saw no issue in what occur today nor offered any solution to this issue. He only informed me I should of put a down payment on a vehicle they had no keys for which is laughable as well (it’s a non refundable down payment.) Then lied and said no one informed him of us coming the day before, but Chris made note because I spoke to him again, and the only reason they made the new key was because of myself the potential buyer who came the day before. They’re a grimy company, and that’s probably why Car Dealer Rater rates them a 2 out of 5! I don’t blame Chris for any of this that occur today, Chris was great and has been helpful even on his day off. More

I went to trade in my car for a used truck that was not at the dealership but at a nearby auction where it was about to be sold. They were willing to go get it for me because I wanted to see the truck befo at the dealership but at a nearby auction where it was about to be sold. They were willing to go get it for me because I wanted to see the truck before I bought it (obviously). When we picked up the truck, it was dirty, stained, and the mileage was 5k higher than advertised. I didn’t catch the name of the seller but he was extremely rude and condescending bc we didn’t sign for the car after test driving it. We saw multiple red flags in the staff, in addition to finding out one side airbag was recalled. We decided not to get the truck and they held our keys for about 20 minutes and wouldn’t give them back to us because they were “lost”. In reality, they were just making us wait because they were upset we didn’t get the truck. In the meantime, the seller was repeating “man you made us waste our time” over and over. They were upset That we backed out of a bad deal and they weren’t able to rip us off. Unprofessional, unlikeable, and incompetent sellers through and through. Losing a client is part of working at a dealership. If you can’t handle somebody backing out of a deal, you should find another job instead of berating customers. I’m not going to sign just to make you happy. Tip: DEMAND for your car keys back. Nobody is having lunch at 6pm- they are just sore losers. More

Run don't walk away from this dealership! They will scam you. The advertised price of their vehicles are deceiving because when you sit down to go over numbers you will notice a $3,500.00 "re They will scam you. The advertised price of their vehicles are deceiving because when you sit down to go over numbers you will notice a $3,500.00 "reconditioning fee" that they add to the price. They justify this fee by stating that it covers any unexpected issues with the vehicle after you drive off the lot but any dealership that would add this fee to the price will also not stand behind the repair in my opinion. In addition, I did not encounter any professional sales staff. You will likely feel a shady vibe walking through the door so beware and listen to your gut. You can google/youtube the "reconditioning fee" and see that there are warnings out there for this sales tactic. I would also verify that they are charging the correct amount for the tax, title and registration fees and they're not up charging these as well. More

I wanted to recognize Ryan Glowinski, Grapevine Nissan Service Advisor for his assistant and help on a huge issue we had with my girlfriend car. Even though our issue with vehicle had nothing to do with G Service Advisor for his assistant and help on a huge issue we had with my girlfriend car. Even though our issue with vehicle had nothing to do with Grapevine Nissan, Ryan went over and above to help us and determine the best solution to resolve the matter. Totally impressed with his honesty, integrity, and doing what was in the best interest of a Customer. These days you just don’t find many people like Ryan and so gratefully so his guidance in a very confusing dilemma.              More

I just want to say from the time I walked in everyone was very welcoming. First off I started messaging My salesperson Andrea about a month ago finally set my appointment and we went from there. Andrea and M very welcoming. First off I started messaging My salesperson Andrea about a month ago finally set my appointment and we went from there. Andrea and Michelle (finance) worked really hard to get me what I wanted. I had to leave for my sons graduation and they both tag teamed to make it happen quick so i can leave but return later on in the day. My experience was very pleasurable and I will definitely recommend to my friends and family. I will definitely use them again in my future purchases. Thanks Texas Nissan of Grapevine More

They will scam you and add on 3k extra for “the price it takes to get the cat ready” when I asked what they did they said they did nothing to get my cat ready except wash it… They also sold me a V6 when the takes to get the cat ready” when I asked what they did they said they did nothing to get my cat ready except wash it… They also sold me a V6 when they claimed it was a V8 and I could have saved over 10k dollars. More

Was lured in by online ads that indicated they had new cars in stock but was told when I got there, that they had a car that was acceptable that would arrive within a couple of weeks AND that it would com cars in stock but was told when I got there, that they had a car that was acceptable that would arrive within a couple of weeks AND that it would come in faster if I put a $1000 deposit on it. Foolishly and regrettably, I did just that. I never received any updates as to the "early" arrival of my car so I called them. It took them several hours to call me back and didn't even remember me or my order. After finally getting them to acknowledge me, they informed me that it would be another 2-3 weeks before my car arrived. I ask for my money back and was informed that was not possible. This is the worst car buying experience of my life and will never do business with these people again and most definately DO NOT recommend them to anyone. More

DO NOT go to this dealership, especially for a used vehicle. I responded to a listing from thier own website that showed the price as $27000, but then after test driving and my expression of interest vehicle. I responded to a listing from thier own website that showed the price as $27000, but then after test driving and my expression of interest in making a purchase, they changed the price to $31000....claimed that the listing was a mistake and that they needed to add the cost of "all that they do to the vehicle to get it ready". Then, to top it off, they absolutely lowballed me on my trade valuation. Offered me $7k for my truck when I haven't had one other place give me a number lower than $11k. After asking around to other people and mentioning my experience to other dealers, they knew exactly who I was talking about before I even gave them the name of the dealership. Apparently this place has a terrible reputation in the area ans I can confirm it. Dishonest, shady, unprofessional....everything you dread about a car dealership is on full display at Texas Nissan in Grapevine. Do not make the mistake I did and waste your time with these guys. I would have given them 0 stars if I could. Probably the worst experience I've ever had at a dealership. More