Texas Nissan of Grapevine

My husband and I went in not totally committed to purchasing a car, but Jeff got us such a good deal we had to buy! Great service from everyone we dealt with, from purchase to paperwork. We love our purchasing a car, but Jeff got us such a good deal we had to buy! Great service from everyone we dealt with, from purchase to paperwork. We love our "new to us" Odyssey! More

Stay away from this place and sales rep Miguel Hernandez. I was there to look at vehicle with a specific sales price of $12,000. I travelled an hour and forty-five to test drive it. Here is Texas Nissan o I was there to look at vehicle with a specific sales price of $12,000. I travelled an hour and forty-five to test drive it. Here is Texas Nissan of Grapevine’s scheme.... they bait you by advertising a lower price to get you to come see them, and then you test drive a vehicle that they know you’re going to love. The catch... when Mr. Hernandez pulls up the price it’s not $12,000, it’s $16,500 because there is a “reconditioning fee” that’s added that they don’t tell you about. I believe he added this fee because I wasn’t going to finance through them. “Are you going to finance through us?”, was literally the first question he asked when we met, so of course he is going to have to make up that loss of money for Nissan somehow. This was the biggest waste of my time. I would have never made the long trip if I knew the true asking price of $16,500. My advice? Don’t go to Texas Nissan of Grapevine. And, if you are still interested in car shopping with them I highly recommend that you call first to ask if there are any hidden fees that are not initially disclosed to you. I’m writing poor reviews with Google, Car Guru, Dealrater, and any other search engine I can think of so that others won’t go through the same con and hassle as I did. Good luck car shopping. More

Really difficult and at times very unprofessional In summary this was a really poor experience. Quick run down : 1. Called and enquired about pricing and flexibility on an 8K Escape. Told we are In summary this was a really poor experience. Quick run down : 1. Called and enquired about pricing and flexibility on an 8K Escape. Told we are not flexible web price is final etc. was told I would be contacted if the price changed or other matching vehicles came in. 3 days later price decreased to 7k and no one advised me. 2. Pricing discussions and dealer markup process was farcical adding 2.5k to the final price turning it in to a haggling exercise - this is why people don’t like used car salesmen. 3 took 2.5 hours to pickup a cash sale fully prepared vehicle an hour and a half of it was spent waiting for a finance manager and someone to find keys. 4. Finance manager up sell pitch dropping in risk avoidance , Berkshire Hathaway, warren buffetts name Etc was painful as was the embarrassing statements written in caps with exclamation marks and comments about the car splitting in two the next day was frankly the most shameful upsell experience I have ever had. 5. Safety and dealer prep fee (originally >1400) didn’t include checking for two keys ! Dealer tried to sell me another for 50% off 325. I could add another on line for <$100. 6. Overall lack of organization and reception at used car facility. Felt like walking into a deserted trading floor with remaining staff avoiding eye contact. Overall the most painful, frustrating and embarrassing process I have ever gone through buying a new or used car privately or from a dealer ! 7. And then finally they sent me a satisfaction survey where I gave them frank & constructive feedback and have not heard anything since. One of my old line managers once said there’s only one thing worse than surveying customers and that’s surveying them and then not acknowledging them! More

Sold me a car with the wrong sized set of tires and resulted in the purchase of a new set within 30 days of buying the car. Would return if I could. Stay away resulted in the purchase of a new set within 30 days of buying the car. Would return if I could. Stay away More

Lost for Words My experience has been more than abhorrent, for both occurrences (June 4, 2020, and June 10, 2020). I am lost for words. As a personal analysis, the p My experience has been more than abhorrent, for both occurrences (June 4, 2020, and June 10, 2020). I am lost for words. As a personal analysis, the poor customer service received by Texas Nissan of Grapevine Representatives is a reflection from a lack of knowledge, and not enough experience (from the License Tech Inspector to the Service Advisors). When it comes to presenting excellent customer service, it’s not a rush process; the Nissan representatives should not place other customers’ vehicles before a customer (which my vehicle had arrived several days before others), for several days then from a lack of knowledge and lack of attention provides the customer with a diagnosis on the 5th day of having my vehicle, that was suggested by me (the customer), on the first day of drop-off. Later to determine not to be the solution to the problem. Nevertheless, in spite of the incorrect diagnosis by the License Tech Inspector, I was still charged a diagnostic-check fee and an indication of a dishonest complimentary automated exterior car wash (Invoice #444258). The purpose of a customer to have trust in a Nissan Service Department is because the customer feels that the Nissan Dealership should have top knowledge License Tech Inspectors within the areas of the product that it manufactures. My vehicle remained at the Texas Nissan of Grapevine for five days where it did not receive attention until the 5th day. Upon my arrival to pick up the vehicle on the 5th day, I was informed by the Service Advisor (Joe Arriaga), that the mechanical tech inspector, himself, and another employee had all test-driven my vehicle and the problem had been resolved. After I drove the vehicle, I determined that the issue had NOT been fixed. I contacted the Service Advisor via text messaging to notify him of my findings, and that I would be returning the vehicle due to their diagnostic check not resolving the problem. After returning my vehicle to Texas Nissan of Grapevine, I decided that I would remain at the Dealership this time, in order to provide effective communication and transparency with the Mechanic. When I informed the Service Advisor (Nick Keto), of my decision to remain at the dealership and not drop-off the vehicle for the 2nd time, I was informed that the Mechanic Tech Inspector (Jose Garza), said that from his second diagnostics check, he and Service Advisor (Nick Keto), are now reviewing the spark-plugs on my vehicle, but one of the spark plugs appear to be “seized/cross-threaded” within the Cylinder Head. In addition, I was informed by Nick that the Mechanic Tech Inspector will need to remove the Spark Plug in Cylinder 5 (although the Mechanic Tech Inspector had indicated Cylinder Number 3 Spark Plug on the Invoice #444710), in order to proceed with the diagnostics check. Due to the force that may be taken to remove the “seized/cross-threaded” Spark Plug, it could break while removing it from the Cylinder Head which will cost me an additional $1,847.87. I requested that the Mechanic Tech Inspector replace my vehicle back in a drivable condition so that I could leave. I contacted the Mechanic that had conducted a tune-up (spark-plugs, wires, rotor, distributor cap, PCV), two-weeks prior to taking my vehicle to Texas Nissan of Grapevine. The Tune-up mechanic easily removed the Spark Plug from Cylinder 5 and Cylinder 3, without hesitation, nor witnessing any difficulties from a “seized/cross-threaded” Spark Plug that I’d once again been notified of an INCORRECT diagnosis by the Nissan Mechanic Tech Inspector and Service Advisor. There’s a disconnect between what businesses know about delivering exceptional customer service and what they achieve. What’s behind the disconnect? Lack of knowledge about how to design and deploy a new customer service strategy with current resources is the primary culprit. What’s needed is a way to ensure that customers and employees both have an excellent communication experience that is painless, proactive, personalized, and productive. More