Texas Nissan of Grapevine

Disgraceful Walked into the dealer was not greeted. Had to ask about the rogue my wife was looking at. She ended up test driving a Murano and was ready to work a Walked into the dealer was not greeted. Had to ask about the rogue my wife was looking at. She ended up test driving a Murano and was ready to work a deal but the sales manager did not want to sell us a car today plain and simple. Simple question I asked what does this car cost with my negative trade equity total out the door. Sales person asked his sales manager three trips but he kept asking about applying for credit. I understand wanting to prequalify someone but why should someone apply for credit for a vehicle when they dont know how much they are going to finance. I told the sales associate we were willing to pay the negative equity up front in cash but my assumption is my word wasn’t good enough. One thing I’ve learned I will always get my deal doesn’t have to be the first dealer. Integrity is high on my list when a dealer doesn’t greet you and sales manager doesn’t introduce himself it’s a bad sign. I’m going to win regardless just takes a reputable dealer with respect for EVERY CUSTOMER. This dealer is trash! More

Great service - helpful and friendly staff Samuel Dixon was a great help in finding my daughter the perfect car for her to take to college. He worked well with her budget and made the whole ex Samuel Dixon was a great help in finding my daughter the perfect car for her to take to college. He worked well with her budget and made the whole experience pleasant and smooth - he will always be "The Sales Consultant"!!! Thanks to the whole team for making it great - we definitely recommend the dealership and will be back in the future. More

I love my new Nissan Rogue! Thank you Benjamin Cole I love my new Nissan Rogue!! Benjamin’s customer service was on point! He’s very knowledgeable and found me just what I was looking for! He’s really c I love my new Nissan Rogue!! Benjamin’s customer service was on point! He’s very knowledgeable and found me just what I was looking for! He’s really charming and very professional. most definitely would recommend him to my friends and family and also my clients. Couldn’t ask for a better experience. I’m so so s happy!!!! Thank you Benjamin Cole Thomas! You’re the absolute best! More

Benjamin exceptional service Benjamin is very nice and worked with me to get the deal I wanted. He is a people person. I would definitely recommend him, if you are looking for car Benjamin is very nice and worked with me to get the deal I wanted. He is a people person. I would definitely recommend him, if you are looking for car. Thank you Ben. More

Benjamin thomas was the best and very helpful This was by far the best experience ive ever had with a dealership. Benjamin is beyond knowledgable abd absolutely a blast to work with! Thank you aga This was by far the best experience ive ever had with a dealership. Benjamin is beyond knowledgable abd absolutely a blast to work with! Thank you again - dorothy little More

Amazing experience by Benjamin Thomas Very satisfied and beyond excited about my purchase on my 2012 Nissan Titan! The best experience ive ever had in a buying process. I would reccommend Very satisfied and beyond excited about my purchase on my 2012 Nissan Titan! The best experience ive ever had in a buying process. I would reccommend anyone and everyone to Texas Nissan of Grapevine and go see Benjamin Thomas and Dave Chapelle. Excellent service! More

Should be NO STARS!!! Don’t buy a car here! I bought a used car from this dealership, after I paid for the car in cash I expected to be handed my keys. The sales man told m Don’t buy a car here! I bought a used car from this dealership, after I paid for the car in cash I expected to be handed my keys. The sales man told me it wasn’t ready yet and he would have it delivered the next day. A week has gone by and I still do not have my car or money back. The management is terrible. They will dodge your calls and always be in meetings. When you finally do talk to one they don’t know what’s going on. They say they will call you back but never do. The very worst experience with a car dealership I’ve ever had. Lies on top of more lies! Two weeks later and after calling and calling the salesman told me they “lost” the check. Mangers Alex and Trey should not be any where near management. They shouldn’t even be allowed to still work there. More

The best car purchase ever.. I was so upset & disappointed with MCMC when I received a return call from Texas Nissan, I honestly didnt think they could help me but I took a chance I was so upset & disappointed with MCMC when I received a return call from Texas Nissan, I honestly didnt think they could help me but I took a chance & drove over 2 see Kay Wilkes...She met me with a smile & from their she went 2 work. I was asked what i was looking for & that's what they faught to put me in.I was asked 1 time about a cosigner & when I told them I wanted the car on my on they didn't ask again but they did put me in a 2017 Altima with everything I wanted except leather seats & that's bcuz I told them I can live without them.Fast,Stress Free Servic.Thank You all for your hard work More

Terrible Very disappointed with my experience with Texas Nissan Of Grapevine. My sales girl was wonderful, the rest of the experience, awful. I was told on a Very disappointed with my experience with Texas Nissan Of Grapevine. My sales girl was wonderful, the rest of the experience, awful. I was told on a price for my monthly payment and signed for what I believed was that price, however I was given all the wrong information, showed the wrong papers that I was signing, then used my electronic signature on the papers with the higher price as I was being read the apparent "wrong" contract with the price I was thought I was signing. The finance person that was helping me out was obviously checked out of their job because they told me that they had just put in their 2 weeks notice so obviously did not care to much with what was going on. When I went up to the dealership to try to correct the issue I was basically told there is nothing that they can do since technically I did sign the "correct" documents even though I was given completely different paperwork as I left there that day. They had no reason or excuse for giving me the wrong documents but just said there is nothing they can do. Not once did a manager come over to talk with me about the problem, I just had to deal with the finance people. I was told that because the finance person "isn't the boss" then they don't really have control over anything even if they give out the wrong information. The difference is only $8 but I do believe it is the principal of it all to correct a mistake that they had made. I had family that was going to go there when their lease is up but now they won’t be taking their business there. At the end of my lease I will turn in my keys and take my business elsewhere. More

Buyers Beware Texas Nissan of Grapevine admitted it was their fault for burning up our car after an oil change. What they didn’t do was make it right afterwards. Texas Nissan of Grapevine admitted it was their fault for burning up our car after an oil change. What they didn’t do was make it right afterwards. The owner of the dealership laughed in our face after asking him to please make this right. The owner said he’s a business man and will not lose money on this and tried to sell us a car at full price with no discount. He had no remorse or care about the stress of having to purchase another car when we had ours almost paid off. We had to except the insurance money which didn’t even cover a good used car. Then that put us out thousands of dollars during the holiday season. The owner of Texas Nissan in Grapevine doesn’t care about his customers; it’s all about the money. Please share!! More