Texas Nissan of Grapevine

After buying a used vehicle and realizing afterwards that the particular purchase we made was not a wise decision. Grapevine Nissan assisted our needs and strive to reach a goal which we all were please wit the particular purchase we made was not a wise decision. Grapevine Nissan assisted our needs and strive to reach a goal which we all were please with. Grapevine Nissan provided us with thorough knowledge of their vehicles and also provided us with confidence of our purchase. Knowing now that an Altima will have a better and longer lasting value than our last purchase. More

I bought a new car from Texas Nissan of Grapevine. I hate the whole car buying experience and I told Travis that over the phone. I was very direct and told him I didn't want any games and not to waste hate the whole car buying experience and I told Travis that over the phone. I was very direct and told him I didn't want any games and not to waste my time, I knew what the numbers should be and I wanted him to be straight with me. I told him I would be there at a certain time and he said he would have all the numbers pulled by the time I got there. Travis is one of the sales managers I believe. When I got there he also brought in Tito who is a car salesman with expertise on the 370Z. They answered all my questions, said they could find the car I wanted with everything I wanted on it and it would be a 2014. There was minimal back and forth with the numbers and the trade-in. I was happy with the deal and happy in dealing with Travis and Tito. I went to speak with Russell about financing and the manufacturer's protection plan (MPP). I told him I had already been to the credit union where they were showing Texas Nissan of Grapevine to be one of their feel dealers. I could get an interest rate of 2.3%. We spoke, discussed the MPP and got all the paperwork together. I spoke to them a few times during the week and I picked the car up on Saturday morning and it was everything I had asked for. During one of the conversations that week, Russell told me he got the interest rate down to 2.03%. He got most of the paperwork done so all I had to do was sign when I came to pick up the car. When I picked up the car Josh went over all the bells and whistles with me and provided a thorough explanation of what all my new car could do with regard to navigation, blue tooth and lots of different settings that can be tailored to your personal preference. He also set up te appt for my window tint and when I showed up on Tuesday morning for that the service dept. was very on the ball. They were expecting me and said I would be in and out within an hour and I was. Later that day Tito and Josh both called to find out how the tinting went and if I was still happy with the car and whatever I needed just to let them know. Charlie Swanson is the general manager at the dealership. I had some dealings with him when I had another vehicle and he was the GM over there. He is very competent and personable and seems to handle things in a way that is very unique and successful. I was really glad to see him at this dealership. I met the owner Jerry Cantrell briefly and he seemed very nice. I don't know what the man is doing with that dealership but it is running like a well oiled machine in every department. He would probably be a great mentor to someone who wants to run a successful, friendly, amd competent car dealership. One of the things I loved about this dealerhip from a female perspective, was that they never treated me like an idiot or that I was an easy mark and tried to take advantage. They never asked me if I was married, if I could afford the car or if I had to make the decision with someone else. It was really refreshing. So, I would recommend this dealerhip. My experience was all positive and I feel like they will try and continue to make it that way. Thank you. Michelle Foster More

Mr. Terry McCain, a very postive, very nice, patient and kind person who goes out of his way to make sure everything is done right/correct for his customers, didn't take long to get the job done, found just kind person who goes out of his way to make sure everything is done right/correct for his customers, didn't take long to get the job done, found just the right vehicle we was looking for and It didn't take all day! :-) Our hat off to Mr. McCain a "job well done"excellant customer service! Texas Nissan of Grapevine is a great Team to work with, they will get the job done! Thanks again to everyone at Grapevine, Texas! The team that make you feel "Welcome" Be Bless! More

I have purchased many vehicles from many dealerships, and this one has been by far the best. Nathan Glass sold us an Altima last year and still calls to check on us without trying to push for a sale. We are this one has been by far the best. Nathan Glass sold us an Altima last year and still calls to check on us without trying to push for a sale. We are very happy and everyone remained friendly and helpful after we bought the car (which normally isn't the case other places). More

This is the 3rd vehicle I buy here..Everybody is great. Santos Castro, and Joshua are great!! I recommend this dealer to my family and friends. Santos Castro, and Joshua are great!! I recommend this dealer to my family and friends. More

Outstanding professionals, great experience one of my best ever. This dealership is top notch! I would not hesitate to recommend this dealership to friends and co-workers. best ever. This dealership is top notch! I would not hesitate to recommend this dealership to friends and co-workers. More

This is the third vehicle I've bought from this dealership and I wouldn't go anywhere else. The customer service is more than exceptional! dealership and I wouldn't go anywhere else. The customer service is more than exceptional! More

Worst service ever! I bought 2 cars from them one for my girlfriend and one for myself so we can both upgrade. her car the first one went smooth. For the second car i purchased a Nissan Altima Coupe 2010(re girlfriend and one for myself so we can both upgrade. her car the first one went smooth. For the second car i purchased a Nissan Altima Coupe 2010(red). When I came onto the lot they asked if I were looking for a car i told them no, because the motor went out and I was still paying on it. I wanted to get the car fixed before i were to trade it in, I felt that would be the right way to handle my situation. Cyrus said no worries we'll take care of you here at nissan especially since your a previous customer (my mom, dad, and girlfriend all have new cars from here). He's tellin me yea for sure we can do this, the trade in won't be a factor, all 4 managers came to me and approved the deal. we filled out the paper work for the altima and my previous car so they can pay it off. I left that night in a beautiful car and i had even already got my insurance swithed over. Here's the bad, during the next 3 weeks with having the car i had to travel several times(5) to this dealership which is an hr away to bring them different types of paperwork to finalize everything each time i came back i would ask is there anything else yall need from me so i dont have to drive so much they say each time NO your taken care of. I tell the manager they sold me the car with less than a quarter of gas and now since i had been going back and fourth I wanted some gas for it. he said i cant do it right now i can only give you 3 gallons and you have to come by appointment. that BS. then on the 3rd week they call me again asking me to come out and put the finishing touches on everthing and wasnt this suppost to be done 2 1/2 weeks ago! When I get there they are telling me how the salesman was dumb and did not know what he was doing however all managers in sales and finance looked at the deal and approved it. My salesman was not even there to back me up on it because he got fired for slapping one of the managers for something etc. long story short, they told me i could not no longer drive the car i origionally purchased and would down grade me to a vehicle of they're choice. Smh they had already also told me my vehicle was paid off 3 weeks prior as well and now that this has happened i am 2 payments behind on the old cars car note and it is effecting my credit negatively right now. 1.They are not straight foward with you 2.Everything you tell them or say they just blow it off, looking to get big sale 3.you ask em if anything else is needed they say 'no your good,' but really did not check 4.why do you wait 3 weeks to finalize a deal that you told the customer everything was done the 1st day 5.they dont care about my credit and what they have done. More

Complete crap. Advertise low prices on their site and phone only to show a price 20 percent higher at the dealership after we drove three hours quoting "dealer cost." High pressure sales. We also later phone only to show a price 20 percent higher at the dealership after we drove three hours quoting "dealer cost." High pressure sales. We also later found out they sold us a car with two different sets of tires with different speed ratings..huge safety hazard! You want them to respond to any questions or concerns after the sale? Good luck! They never returned any of our calls. More

The environment, welcome, communication transaction was superb.the price of the car and negociation was good and the over all packaging .they have a very friendly workers who were all so helpful and made e superb.the price of the car and negociation was good and the over all packaging .they have a very friendly workers who were all so helpful and made every moment easy and stress free and quick too ,no time wasted. More