Texas Nissan of Grapevine

Service was awesome First time bro going my car into service. I worked with Joe and he did a great job. I just came in for an oil change and tire rotation. Joe made sure First time bro going my car into service. I worked with Joe and he did a great job. I just came in for an oil change and tire rotation. Joe made sure everything was done in a timely manner and if had them wash and vacuum my car. Really enjoyed my visit! Thank you Joe! More

Amazing staff Came in to see a used Nissan. This was my first time buying a car from an actual legit dealership so I didn’t know how things would go. My sales repre Came in to see a used Nissan. This was my first time buying a car from an actual legit dealership so I didn’t know how things would go. My sales representive was Josh. He was very friendly and worked with all my requirements! The process was easy and stress free. Josh made sure to have the car washed and ready for me to take the same day! He did an amazing job More

Spectacular Everyone was very nice.The girl at the cashier desk was super nice & funny. Shaun really helped me and kept me informed about my vehicle Everyone was very nice.The girl at the cashier desk was super nice & funny. Shaun really helped me and kept me informed about my vehicle More

Service Came to get my car service with Joe! He did a great job! I was told that it would take a few hours but ended up being done faster! They are always ver Came to get my car service with Joe! He did a great job! I was told that it would take a few hours but ended up being done faster! They are always very kind and considerate of my time! Great customer service! Thank you Joe!!! More

Best experience Buying a car is a process most people don’t enjoy. But my car buying experience with Texas Nissan was short and simple. Everyone was very attentiv Buying a car is a process most people don’t enjoy. But my car buying experience with Texas Nissan was short and simple. Everyone was very attentive and they knew i had to be in and out so to my night time schedule! They got me the car i was interested in, test drive, worked numbers and was in and out! More

2018 Rogue I came in to Texas Nissan of Grapevine just to browse around! I worked with Mike Jones! He did an excellent job! He was very knowledgeable on the I came in to Texas Nissan of Grapevine just to browse around! I worked with Mike Jones! He did an excellent job! He was very knowledgeable on the features on the Rogue! He made sure i understood everything! He did an exceptional job!! More

Great service Jeff did an amazing job showing me everything about my new car! He was very patient with all my questions and if he didn’t have a direct answer he m Jeff did an amazing job showing me everything about my new car! He was very patient with all my questions and if he didn’t have a direct answer he made sure he got one! My experience was great, and I really enjoyed how personable Jeff was! More

Sentra George was excellent and friendly and most importantly patient when being informative, courteous and just all around a stress free atmosphere. Reall George was excellent and friendly and most importantly patient when being informative, courteous and just all around a stress free atmosphere. Really loving my new Nissan Sentra! More

Dishonest people I wish i could give a negative star. Myself and my husband went there to make an inquiry about a car we saw online. We were talking to the manager I wish i could give a negative star. Myself and my husband went there to make an inquiry about a car we saw online. We were talking to the manager about pricing and have not wven concluded if we wanted the car or not. They insisted we fill out a form which we did and i specifically told them not to run my credit at this time till we conclude about pricing. The sales associate or manager he called himself stated he understood and wouldn't run the credit check untill we were sure we wanted to make the purchase. The next day i get a credit update with a hard inquiry and 10points off my credit stating i requested a lender to run a credit on what i did not even want to buy or purchase . Called the office and they stated by filling the form i accepted to it when i specifically told them to put it on hold until we conclude pricing. I do intend on taking futher actions. This is fraudulent. More

Leasing agreement was not correct after we signed papers We leased our Altima in December 2017. We told the finance manager at the time that we did not want the Premium Warranty since this was a 3 year leas We leased our Altima in December 2017. We told the finance manager at the time that we did not want the Premium Warranty since this was a 3 year lease; but we did want the oil change/oil filter/tire rotation plan. This past May we had our car serviced for the first time - my husband was told after the service was completed (it took over an hour) that we did not have the Oil/tire rotation plan, we had the Premium Warranty. I called immediately and spoke with Cody in the service department, because I wanted to be reimbursed for the charge because the agreement we signed was obviously changed, he directed me to the finance department and after reviewing our file, they agreed that the lease agreement we had signed was incorrect. But they told me they would need to get back with me. After waiting 2 days for a return call, I went to the dealership and asked to speak to someone. Once more there was a finance gentleman who took my information, made copies of the service bill,( that we had to pay for), and said he would get back with me. I never heard from anyone. Yesterday I called and spoke with Elsa Prada, she told me that we could have a principal reduction but nothing else. I told her NO, that I wanted our money back. She told me she needed to go to her finance manager and she would get back with me. After calling Elsa 3 more times, each call went to voice mail and still no reply. I DO NOT RECOMMEND ANYONE TO THIS DEALERSHIP DUE TO POOR CUSTOMER SERVICE AND MANAGEMENT NEEDS TO BE MORE EFFECTIVE. More