Texas Nissan of Grapevine

The buying process was a great experience. We were able to get exactly what we needed and for the price we were wanting. However, as soon as we left the front door, the experience started to go south. Du to get exactly what we needed and for the price we were wanting. However, as soon as we left the front door, the experience started to go south. During the sale we talked about the fact that the side view mirror was broken. While we were filling out the paperwork we were told that we did not need to put the mirror on the "We Owe" sheet because it was a "safety issue" that they will take care of. Here we are almost 2 months later and 10+ promises later, from more than three people at the dealership (managers included), and we still have no mirror. Nissan of America was contacted and a complaint was filed. When the manager called us back about the complaint, he called us back about the WRONG customer and vehicle! While we were still waiting on the mirror, I received a voicemail from the original salesman trying to sell me a vehicle! Not only is this the worst experience we've ever had at a dealership, but it's the worst customer service of any business I've ever seen. More

We came into Texas Nissan to lease a 2013 Nissan Pathfinder. We told the sales guy that we were looking to lease the car and not purchase it. We sent 4 hours at the dealership the first day to negot Pathfinder. We told the sales guy that we were looking to lease the car and not purchase it. We sent 4 hours at the dealership the first day to negotiate the cap cost of the car. The sales associate and finance manager were trying to get me to buy a "lease payment". From reviewing the lease buying guide at Lease-Guide.com I fully understood the figures that went into the final lease payment. The sales associate went back to the finance manager and they brought out the paper which had three lease payments based on the amount I wanted to put down. They also had another column that had the break down on the "price" of the car. In the "price" of the car they included a $1000 rebate (which I learned at the very end could not be applied to the cap cost of the car for a lease, only a retail purchase). They kept harping on this final number as I was trying to figure out if there numbers they were providing matched the Lease-Guide.com leasing formula. I could never match up their monthly lease payment with the figures they provided me. We walked out that day. The sales and finance manager called me several times and we finally negotiated a deal over the phone. The original lease offer on a 2013 Nissan Pathfinder SV (with towing package) was $3000 down / $380 per month / 12K miles. We negotiated down to $2000 down / $370 per month. I still could not get the Lease-Guide.com formula to work out to the $370. Had they been upfront in the cap cost of the car this payment should of gone done by $15 per month. We went into sign the paperwork (mind you we had already spent 4 hours on another day) and to pick up the car. It took another 4 hours for the paperwork to get completed (we had scheduled an appointment to come in)! We were signing the paperwork and noticed that the cap cost of the car was $1000 higher than what the finance manager was telling me. So I finally figured out why I could not get the lease calculator to match up with the $370 per month payment. We now spent a total of 8 hours to finalize the deal. To top it off they dealership called me about 10 days later that they used the wrong VIN number in the paperwork. So we had to schedule a time for them to deliver the paperwork to the house for us to sign. More

Sopke to Dustin Wallace on the phone (April 22, 2013) explaining the problem with our Altima. Extremely polite young man and very well spoken. Asked us to bring the vehicle in for a diognostic for no c explaining the problem with our Altima. Extremely polite young man and very well spoken. Asked us to bring the vehicle in for a diognostic for no charge that afternoon. Short of the long with this experience, Dustin Wallace is the epitome of customer service y'all. From the moment on the phone to the first face to face visit, he treat us with dignity and respect and as if we were the only customers for the day. Totally focused on our situation and was never distracted by anything or anyone. I know people have bad experiences with dealerships as I have had in the past BUT Texas Nissan and Dustin Wallace have restored my faith in the process. That young man dserves something special for his efforts and the way he represented his employer today. Thank you Dustin for making us feel welcomed and taking care of our problem. We will be back! Eddie G. Aldaco Sr. More

My wife and I purchased a pre-owned 2011 Nissan Pathfinder. I have been looking for mid-size SUVs for months, as I knew that it was getting time to replace my 2002 Infiniti Qx4 that had nearly 173, Pathfinder. I have been looking for mid-size SUVs for months, as I knew that it was getting time to replace my 2002 Infiniti Qx4 that had nearly 173,000 miiles. I was amazed that I found pretty much exactly what I wanted at Texas Nissan of Grapevine which is only 15 minutes from where I live. I started emailing back and forth with a pre-owned salesperson Larry Brown to ask a few questions to make sure that the Pathfinder was in fact what I was looking for. I went to the dealership the same day with my wife because if I liked the Pathfinder, I was going to purchase. The vehicle was VERY clean and in great condition, so we were impressed. When looking at the Pathfinder, the ONLY thing that we hesitated on was that it did not have a cargo cover to conceal items behind the seats. This was very important to us as we do not want to expose items that we have in the back. This was so important to us that we told Larry and his boss that this would be a deal breaker if we could not get this item in the deal. Larry searched online and ran back to their parts department and found out that they could order a cargo cover and were nice enough to include it in the deal. The even gave us a "we owe you" document stating that this was part of the deal. So we negotiated and agreed to purchase. I must say that the negotiation process was pleasant and we believe that they listened to what we needed price wise and with our trade in. The problems did not start until we went to the finance department. I have bought many cars in my time and this was the WORST finance experience that I have ever had! We waited an hour in the lobby waiting for a finance manager. We started to leave and our sales rep assured us that it would only be a few minutes more. We even pointed out the dealership promise to Larry. The number ONE promise is that they wilI respect the customer's time. I was impressed with Larry Brown as he went to get us dinner because we had been at the dealership for nearly three hours at this point. (This was very much appreciated and not expected.) Almost thirty minutes later we were in the finance process. Chris Cole, our finance manager at first did not have our information correct. We started telling him about our wait and that we almost left. He was very apologetic and actually helped us save quite a bit of money, not only in financing but in extended warranty programs as well. We keep our cars for quite a while so I usually look at extended warranties. Even though we were upset with the dealership wasting our time, we felt that we got a good deal with the vehicle. This is only the begining. It has been a month now and we DO NOT have the cargo cover that we were promised in the deal and after the sale follow up and service has been horrible! We have called for Larry Brown numerous times to follow up on the cargo cover and he keeps telling us that it is coming. I finally called their parts dept and at first they knew nothing about Nissan cargo covers, but did finally see that Larry Brown had ordered one with us. I was told that they would hunt it down and call me back. No call as of yet. We just called the dealership asking for someone in management to call us back today or we will be calling the Better Business Bureau on Monday of next week to report this. I still like the vehicle that I bought, but I now realize that I should not have purchased it from Texas Nissan of Grapevine. And I do not recommend this dealership to anyone. They were sure in a hurry to sell us a vehicle, however they have not been in a hurry to help us after the sale. More

Initial client service here is excellent. Of course, they will accommodate any need that you need met prior to the sale. Once the sale is made, they come across very shady, short, and uncaring. I bought my will accommodate any need that you need met prior to the sale. Once the sale is made, they come across very shady, short, and uncaring. I bought my car at night and missed the dangling fog light and hidden broken bumper. After bringing the car back within the first couple of days for maintenance, Nissan refused to fix it. After speaking with a manager, they proved the car was in perfect condition the morning I bought it via photos but one of the maintenance people drove the car over a curb and broke the bumper and fog light. After bringing this to their attention and having it for word of mouth by a manager they STILL REFUSED to fixed it. Even knowing this car was busted, they still sold it. Rather unethical. The employees called us liars and were extremely rude even after their own manager said it was their fault. They provide the worst customer service experience period AFTER you have bought the car. DO NOT go there if you plan on having future maintenance. They just seem to be all about getting the money and forgetting the customer. More

My experience was fantastic from the moment we met our sales guy, Esat to the moment my keys were turned over by Josh. Esat was willing to search and find the exact vehicle I wanted, if they didn't have sales guy, Esat to the moment my keys were turned over by Josh. Esat was willing to search and find the exact vehicle I wanted, if they didn't have exeactly what I was looking for. I came in from Houston on business but I had looked a week before in Houston and couldn't find the White Platinum Premium package with all the bells and whistles that I wanted so I decided to look in Dallas. Luckily my brother who lives in Southlake drove me to Texas Nissan of Grapevine and my Pathfinder was waiting for me! The new car sales manager Gabriel Falcon was also great to work with and he was able to give me a great deal. Financing was quick with Chris. Lastly working with Josh the new car coordinator was fantastic. He explained everything I needed to know about all the technolgy on the Pathfinder, and he setup some settings that fit my needs. Josh has also followed up to ensure my Nissan experience was still going strong; which it is. I'm super excited with my purchase and my experience with everyone that I met at the dealership. Even the owner was around to ensure everyone was giving their best to all the customers, which was nice to see. I highly recommend this dealership for its professionalism, attitude and great smiles. Best Regards from a very satisfied customer, Elizabeth Salinas-Garza More

I've bought many cars over time and our purchase of a 2013 Pathfinder from Texas Nissan was the best, most pleasant transaction ever. It started with Johnny Cantrell, an owner of the dealership, who was 2013 Pathfinder from Texas Nissan was the best, most pleasant transaction ever. It started with Johnny Cantrell, an owner of the dealership, who was very responsive to my requests for quotes even via email. He even used his cell phone to reply to some of my questions with very rapid response. He listened to me explain my needs and was efficient in his responses. He quickly found and obtained the Pathfinder with the specific options we wanted - didn't just try to push one of his current inventory on us. When I told him I was going to compete his offer, he gave me some excellent advice as how to compare the offers. I didn't tell him, but I planned to give him last bid - didn't need to go there. When we had a small hiccup in Financing he jumped right on it and offerred a compromise that fit of our needs and turned around a possible customer sat hit on Finance. Terry McCain was the salesman and he treated my wife and I with utmost courtesy and attention. My wife was thinking about a Chevy Traverse (I wanted the Pathfinder!) and Terry was instrumental in helping me sell the Pathfinder. He knew all the features of the car and demonstrated them in a competent and efficient manner. When I called him the day after the sale and mentioned we had a very small hiccup in Finance, he jumped right on it and the Finance director called me right back. We dicussed the minor hiccup and got with Johnny Cantrell and came up with something that smoothed out the issue. Brad Gibson was the Finance person we dealt with and although new to Texas Nissan, he demonstrated great courtesy too and was efficient in preparing the paperwork, He handled our questions with straightforward answers. The 2 MINOR hiccups - the mileage readings from the new car and our trade in were off - Brad called Terry to verify the mileage on both vehicles and the matter was disposed of quickly. The other hiccup was the issue of what additional mileage charges would be for the lease. This issue was clarified the next day with apologies from the Finance Director, Shawn Hodges. Josh delivered the vehicle to us almost at dealership closing time in the cold weather. Even at the late hour he took the requisite time to explain all the features in the car. He also gave us his direct number to call if we had any further questions. Again, very courteous. So, the people I dealt with at Texas Nissan were top quality, customer service oriented folks. I did not at any time feel the pressure that normally comes with buying a new car. No salesman running back and forth to some sales manager and playing with buyers' sentiments. Just efficient, factual discussions. Texas Nissan will be the first stop for my next new car purchase. More

Poor service department. I've been three times and each time has been worse than before. Do not trust them with your car. Very disappointing. time has been worse than before. Do not trust them with your car. Very disappointing. More

They will only be friendly until you buy the car. It was gonna be my 4th car i was going to buy there but after the way that the finance manager treat me im not planing to go there again. gonna be my 4th car i was going to buy there but after the way that the finance manager treat me im not planing to go there again. More

I traded in 2 vehicles within a day for another pre-owned and a new vehicle. Garrett was awesome because if he wouldn't have gone above and beyond, I would not be driving my new maxima and loving it! Jesse and a new vehicle. Garrett was awesome because if he wouldn't have gone above and beyond, I would not be driving my new maxima and loving it! Jesse was also very helpful in getting my daughter into a new pre-owned vehicle that she is extremely happy with! This is the 6 car I've purchased from Texas Nissan of Grapevine in less than 2 years! More