Texas Nissan of Grapevine

Excellent overall experience We have bought 9 vehicles from Texas Nissan of Grapevine. All i have to say is that they dont pressure you to buy but make you feel comfortable to buy We have bought 9 vehicles from Texas Nissan of Grapevine. All i have to say is that they dont pressure you to buy but make you feel comfortable to buy. They are honest and care for you like family. We Wus love them and will continue to have our business to our next generation More

Terrible customer service; ridiculous waiting I have been going to this dealership, on and off for over 7 years. I somehow have been influenced by the myth that a dealership service center knows I have been going to this dealership, on and off for over 7 years. I somehow have been influenced by the myth that a dealership service center knows your car better than anyone. This last appointment has now put me over the edge to never come back. I waited 4 hours (7a-11a) to have a service center lead tell me what I already knew about a dashboard light. Never once did he come to update me on any progress and he brushed off my wasted time by trying to defend that “it took them some time to diagnose”. 4 hours??? If that is acceptable wait times for this dealership, coupled with a terse look I was given by the lead when I told him I was not going forward with the repair, and you have finally given me a reason NEVER to return. And that’s how I am rewarded by being a customer of 7 years. Though this was not the first time this place made me wait induely and I have dealt with poor professionalism by their service center employees. It’s unacceptable. More

James C James Carr did a great job! I was afraid that i wouldn't be able to get into a car and he got me into one! Thank you! James Carr did a great job! I was afraid that i wouldn't be able to get into a car and he got me into one! Thank you! More

Exceptional Service I have been buying and servicing my cars at Texas Nissan of Grapevine for about 8 years and every time it is an exceptional experience. I have been buying and servicing my cars at Texas Nissan of Grapevine for about 8 years and every time it is an exceptional experience. More

Deceitful! My buying experience with this dealership was shady from beginning to end. Ryan, the salesperson who "helped" me, did not have the car advertised on My buying experience with this dealership was shady from beginning to end. Ryan, the salesperson who "helped" me, did not have the car advertised on CarFax available because it apparently did not pass a safety inspection. After we found a similar car, a 2013 Nissan Pathfinder, we decided that we would buy it. That's when things got more and more shady. After we signed our papers, we were told that the Pathfinder was also not inspected yet and could not be released to us. That would have been great info to have before we signed the papers. Furthermore, the day after, they called and said they did find issues and couldn't release it for another day. After that, we received the car and lo and behold, there were more issues with the car. Turns out, the repairs would cost over 2 grand to fix. Everything seemed to work fine when I test drove it, but within a day, issues started cropping up. I declined the repairs as they were too costly and asked Ryan to cover the diagnostic fee at least. But, of course not, they already got what they wanted from me. This dealership has terrible business practices and straight up lies to people to get them to buy their cars. I was overly disappointed with Nissan of Grapevine would NOT recommend anyone buying from them. Shame on them. ALSO, they make their customers write their reviews before they leave so don't be surprised by all the 5 Stars, everyone is happy the day of, but what about the next day? More

Threatened me to report their loaner as stolen Dealer refused to give me loaner as I don't have full coverage, so I added full coverage to my insurance and got a loaner, after I got home the direct Dealer refused to give me loaner as I don't have full coverage, so I added full coverage to my insurance and got a loaner, after I got home the director of service called me and threatened to report the loaner as stolen, Even though they were still working on my car. More

Worst experience by far Our experience was the very reason why car dealerships get a bad wrap. , The general manager and the finance dept were deplorable. We agreed on a pr Our experience was the very reason why car dealerships get a bad wrap. , The general manager and the finance dept were deplorable. We agreed on a price and an interest rate at 6pm (after pulled credit but banks closed) our finance guy said “ I guarantee this rate tomorrow, nothing will change, but if it does I will buy you the car.” No kidding that was his exact words. Next day the rate doubled to 12% then to 8.9%....after more haggling He spoke to the general manager and came back in and said we have a deal. Disappointed I still shook hands and waited for docs. Finance guy left, came back in and says I’m sorry we just can’t make the deal happen. 10 hours and 3 lies later we left with out the car. I have purchased 10+ cars in my life and this place was the worst experience by far... Avoid this place at all costs. Side note....if you do still go in ask for Les in new cars sales he is a great guy. He’s the reason for the star. More

Crooks! Stay away from this dealership! I went in to look at a pre-owned car. I told them up front this would be a cash transaction if I bought a car. I neve Stay away from this dealership! I went in to look at a pre-owned car. I told them up front this would be a cash transaction if I bought a car. I never gave them permission to check my credit. I never gave them my social security number. Somehow my credit was checked anyway! I have tried to get in touch with the general manager, but he’s always “not available” and won’t return my messages. I guess I’ll have to go up there and wait for him to show his face. I’m not afraid of making a scene or telling random customers to run away from this place. More

Easiest vehicle purchase ever! I was impressed right away, before I ever stepped foot into the dealership! I told them what I wanted my budget and they literally worked a miracle! I I was impressed right away, before I ever stepped foot into the dealership! I told them what I wanted my budget and they literally worked a miracle! I am extremely satisfied with my overall experience and will definitely recommend to those with n the market for a vehicle! More

Worst new car buying experience EVER! Falsely quoted MSRP I do not recommend anyone going to this dealership due to their lack of integrity, lack of respect for my family's and my time and lack of respect of I do not recommend anyone going to this dealership due to their lack of integrity, lack of respect for my family's and my time and lack of respect of our knowledge. The only reason we went to this dealership was because they are an "authorized dealer" thru the Sam's Auto buying program. We were there for 8+ hours. Were coerced to purchase extended warranties for a lower interest rate. The numbers during the negotiations were not the numbers on the contract. They charged us for dealer add-ons, there are no dealer add-ons! They did not provide a Monroney window sticker - ITS A NEW VEHICLE. We still don't have a second key. We bought the vehicle on 7/29/17. The GM contacted us wanting to resolve our issues and has gone incognito. BUYER BEWARE!!! More