Texas Nissan of Grapevine

They tell you what you want to hear, Broken promises , Will fill your gas tank when you come back for your tags, We ordered you an up grade for your new car, took all my paper work that came with my tags Will fill your gas tank when you come back for your tags, We ordered you an up grade for your new car, took all my paper work that came with my tags and through it away, even my one cards..... everything is rushed.. I will be going to Bankston Nissan from now on they are not pushy take the time and I feel more comfortable plus easy to get to not as much traffic More

It was a great buying experience and the staff was very friendly and helpful. They did not waste any time. They were Great and I loved the experience. friendly and helpful. They did not waste any time. They were Great and I loved the experience. More

My wife and I visited the dealership to view a 2012 Nissan Maxima a couple of weeks ago. We explained to Lance Fleming and Clinton Calhoun III that we were trying to decide what car to purchase (Nissa Nissan Maxima a couple of weeks ago. We explained to Lance Fleming and Clinton Calhoun III that we were trying to decide what car to purchase (Nissan or another make). They were both very courteous and polite and understood our purpose and did not high pressure us. After we decided that the Maxima was the car for us, we told them that our nefhew was going to do the pricing and dealing with Johnny Cantrell, the General Manager. My wife drove the car and was pleased with it so we worked with them on the specifications. Again, no high pressure. End of story, we purchases the car on June 25, 2012 in the late afternoon. The car was made ready and the paperwork was completed. After a review of the operating instructions for the car, we were on our way. A very good experience. In fact, it was the smoothest car purchase that I have ever made. My initial reason on going to the dealership was that I already own a Nissan Rogue (from Texas Nissan) and have received outstanding service on that vehicle. I live about four miles from the dealership in Colleyville. A good deal is one that works for everyone involved and this one fits that. More

Certified Pre-owned to Texas Nissan of Grapevine means dents hidden behind the rear bumper which was bent bad weather seals on drivers door ,window motor skipping . When they did try and repair the rear dents hidden behind the rear bumper which was bent bad weather seals on drivers door ,window motor skipping . When they did try and repair the rear lower quarter panel of the driver side behind the rear bumper. The new paint was very poor and had not been rubbed out with compound and sealed. All the hand work to restore the shine was done by me. The old bumper was still on , the weather seal was still ripped. They had the truck for over 7 working days. We have not even made our first payment to the bank yet and told them about the problems the very next day after purchasing the truck with in 10 hours we reported it to TNG. You see we purchased the truck at night and could not see the damage hidden behind the bumper corner . I did not have a flash light in my pocket and when I ask they said the shop is closed, we can't find one all the excesses. The three sales people shoving this truck down my throat Sarah, Nathan and Jason all at 11pm said we don't sell junk it is a CPO car even the brochure says like new read it. Well with in 10 hours I was sad to find out the truth so we called TNG . They said bring it to us we will see. We took about 10 days to get back up there as it is an hour drive. After they tried to give us the truck back over 7 days later still with problems . We tried to talk to the service manager he said he could not help us and said you need to see Utah used car manager . Then for lack of a better term a human came out named Johnny who said lets see the problem and talk. So we go to the truck and from that point on that was the most condescending, twisting words, lying piece of flesh that has walk the earth in years. I tried to tell this person what had happen and he said stuff like you can't look at the car, cpo is not like new, You did it , He then offers a two hundred dollar check , a new plastic cover for the hitch area on the bumper and the weather seal for the door all of which they don't have now but will send to me in the mail . Which i have to install the two parts and i still have to get a bumper. The Two hundred won't cover that bumper . I just would not trust them to touch a child's bike at this point and if a check does show up. I'm not sure we will cash the check. I think i will talk to a Lawyer buddy and the columnist the watch dog form the star telegram he loves stuff like this first. Hay Texas Nissan grapevine it is my mission to spread the word about your 3rd world treatment of women and the type of poor sales tactics used by your employees and the poor attitude of management i want to cost you car sales by spreading the truth and i see a lot of people in that area every day . Have fun. More

I went in to this dealership to purchase a used car they had listed online, price in my range at 9,000. I worked with Misty one pricing and a test drive, then she later came back with her manager Sarah and had listed online, price in my range at 9,000. I worked with Misty one pricing and a test drive, then she later came back with her manager Sarah and told me that because the miles were too high (62,000) they would not be able to finance me, but that I had been approved for a 22,000 dollar car that I could in no uncertain terms afford. They failed to quote me the price until AFTER I had taken the test drive, worked a finance program, been "approved" offered trade-ins etc etc. The 'Ol Bait-n-Switch After I said "I can't afford this thank you for your time have a nice day". I began walking out at which point THREE PEOPLE followed me to my car harassing me the entire time. I had no idea THREE PEOPLE were even watching Misty try to sell me a car. One of the people following me even walked in front of me blocking my access to my car. Never buy used here. More

I have never wanted to RUN out of a dealership so fast. First of all, I was looking for a used Murano in the $25k range. This was within my budget. They knew I was coming, so they had a Pathfinder ready First of all, I was looking for a used Murano in the $25k range. This was within my budget. They knew I was coming, so they had a Pathfinder ready and waiting for me to drive (go figure). They wouldn't discuss the price, they wanted to back into the payment versus just tell me how much the car was and let me make a decision on what I could afford. The car was over $35k and they tried VERY HARD to make me settle on a payment that was $150 more per month than I could afford and a 72 month term. When I said NO, they literally followed me out to my car... two sales guys and a finance person. I turned around and said, "even if I liked the car and could afford it, I would not buy it from you because I feel so pressured". The finance guy said we are not trying to pressure you.... could have fooled me! Two days later, my sales guy, Ken, calls to say "we have a 2011 Murano that you can afford. Want to come see it?". I asked how much it was and he had the audacity to say, "Well I don't know yet, we just got it in". Are you kidding me? Needless to say, I will NEVER step foot in that dealership again. Their tactics are LAME and it's sad that Grapevine has a dealership like this within its City limits. More

Nathan Glass made it seem like it was so impossible for an average person to buy a used car. After filling out paperwork and building your hopes he insisted on putting a cosigner on my account. Meanwhile m an average person to buy a used car. After filling out paperwork and building your hopes he insisted on putting a cosigner on my account. Meanwhile my last car was closed to paid for, my credit ok and back then I made way less than I did now. So how come another dealership, thank goodness accepted my sale and saw that I could pay my bill now that I make more. Would never recommend this place to anyone go somewhere else even if it is 1000for miles away. More

The sales team was honest, up front and listened to what I had to say. They made the process enjoyable and made me feel like they valued my business. They were also able to customize a deal to fit exactly w I had to say. They made the process enjoyable and made me feel like they valued my business. They were also able to customize a deal to fit exactly what I was looking for. More

I bought a brand new 2012 Nissan Altima at Texas Nissan of Grapevine and it was the best experience I ever had buying a vehicle. Esat Dreshaj was my Salesman and he was very knowledgeable, I was going to of Grapevine and it was the best experience I ever had buying a vehicle. Esat Dreshaj was my Salesman and he was very knowledgeable, I was going to get a base 2.5S and he convinced me to get a Special Edition, I'm very happy he brought that to my attention. Santos Castro the new car manager did a wonderful job getting me a great deal and Garret Harless the finance manager got me a great rate. From the time I walked in to the time I drove out in my brand New Altima (SPECIAL EDITION! lol) I had a great time!!! :) More

Went in after seeing a car online. Was advised about that particular car and was offered a similar vehicle around the same price. Loved the car, it looked good. However,the experience and process was long an particular car and was offered a similar vehicle around the same price. Loved the car, it looked good. However,the experience and process was long and tiring. Overall an 'ok' dealership. I would still recommend it. More