Texas Nissan of Grapevine

The service advisor was very helpful in leting me know what i needed, while still staying in budget. what i needed, while still staying in budget. More

Overall, it was good It was a positive experience. He was very helpful, friendly and informative. Thank you He was very helpful, friendly and informative. Thank you More

Timely service, detailed explanations of what they would do and provided options for level of service.?????? do and provided options for level of service.?????? More

The service was, but the management needs a lot improvement ?? I'm done, thank you improvement ?? I'm done, thank you More

They were expedient and understanding. Very pleasant experience and did a wonderful job. Thank you! Very pleasant experience and did a wonderful job. Thank you! More

Jerrel was my salesman. Did a great job would highly recommend him. Chris in finance was very knowledgeable and explained everything very clearly. Did a great job would highly recommend him. Chris in finance was very knowledgeable and explained everything very clearly. More

This dealership is a classic bait and switch on the sticker prices and is completely unethical. I WISH I HAD READ THE NEGATIVE REVIEWS FIRST; THEY ARE ALL ACCURATE. And I'm sure there will be a respons sticker prices and is completely unethical. I WISH I HAD READ THE NEGATIVE REVIEWS FIRST; THEY ARE ALL ACCURATE. And I'm sure there will be a response to contact us, we will take care of your concerns, which is a lie, so ignore the response if they make one to my report: What you see on the sticker is NOT what they are selling their cars for. Also, I was told that I could pay for the car with a credit card, and it would cost an extra 3%, which I agreed to. After clearing, I would be paying with a credit card. I drove from Austin, Texas, to Dallas to purchase the car, which had a sticker price of $15,501. They knew I was driving all the way from Austin to Dallas to purchase with a credit card. When I got there, they tried to sell the car to me for $19k after tax, title, and license, which was way above the sticker price. I told the sales clerk that that was way above the sticker price and, her response to me was, "That's just business." After we agreed to a final price of $17,200 after TTL, because I asked for them to pay the $500 interest, which makes it align with the sticker price, they proceeded to tell me they can't accept credit cards after I drove all that way. Then she said she never told me they could accept credit cards, even though the back and forth on up-charging from the sticker price was because of the interest on the credit card. Not only that, after purchasing a used car from them, as soon as I drove off the lot, the front wheels started to make a loud squeaking sound, which was not present when we tested the car. The brake pads and rotors needed to be changed, which cost $500 the very next day, which I'm sure the dealership knew about, and because I purchased the car cash, there is no way to get them to do the honorable thing and pay for the rotors as they made a point to tell me I was buying it as is if I didn't buy a $2700 warranty from them. I would avoid that dealership for used cars. They are unethical and are like one of these small dealers that sell you lemons that they import for cheap, which have issues. I later found out the car we bought was imported from Puerto Rico. And I'm sure they take advantage of people with the new car sales as well. More

It was all based on how she conducted herself. She followed up and texted updates often and knew the urgency of getting my vehicle back. Prior experiences my advisor was a ghost. She followed up and texted updates often and knew the urgency of getting my vehicle back. Prior experiences my advisor was a ghost. More

It was good. Nice people a nice waiting area everything went good It was good. Nice people a nice waiting area everything went good It was good. More

Jerrell , salesman, and Nick in finance were great , got the car quick and easy , car was as advertised the car quick and easy , car was as advertised More