
Texas Nissan of Grapevine
Grapevine, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Very responsive sales team who answered all of our questions in a timely manner. Our vehicle purchase was somewhat unique and the Texas Nissan of Grapevine provided patience and guidance to get paperw questions in a timely manner. Our vehicle purchase was somewhat unique and the Texas Nissan of Grapevine provided patience and guidance to get paperwork completed and vehicle purchased as quickly as possible. More
My service guy was new and no other employees came to assist him throughout my process. I was told that tire rotation was included when I called to schedule the service and it was not done. The person th assist him throughout my process. I was told that tire rotation was included when I called to schedule the service and it was not done. The person that scheduled my service was very professional, kind, and knowledgeable; however, the guy that came to assist when I arrived did not seem to be ready to be working alone. Also, for the amount of time that I was there you you would think I got more than just an oil change More
Dropped off my car Saturday morning. No call nor acknowledgment of voicemails left. Went to pick it up at 4:45pm (they close at 5:00pm) and was told that my key fob had been lost and the No call nor acknowledgment of voicemails left. Went to pick it up at 4:45pm (they close at 5:00pm) and was told that my key fob had been lost and the service writer had been unable to find it. Needless to say NO work had been performed/completed. Had to return home to get second key out of safe. Returned to pick up my truck. I was told that they were ordering a new key fob and it would be in by Tuesday morning. Instead I received a call from the assistant manager, Shawn, stating that he ‘thinks’ they found the key to my truck. I asked about the new key fob that he told me they were ordering and he stated that they would not be ordering a new one as, again, he thinks he finally found my key. More
Nissan - Grapevine Service Department has consistently provided excellent customer service and maintenance upkeep on my 2014 Murano over the past 10 years. Every time I leave it feels like I am driving m provided excellent customer service and maintenance upkeep on my 2014 Murano over the past 10 years. Every time I leave it feels like I am driving my car as new again. Friendly, professional and technical customer service folks, this time was Samantha and her team. So far consistently for 10 years. More