Texas Nissan of Grapevine

WOW!!! If I could describe my whole experience in one word, with this dealership and its employees....Wow would be it. From the time I pulled up I never felt hassled or under pressure. Esat (Mr.E) walked word, with this dealership and its employees....Wow would be it. From the time I pulled up I never felt hassled or under pressure. Esat (Mr.E) walked up, greeted my girlfriend and I with a welcoming smile and firm handshake. We found a perfect car for my girlfriend and kinda thought it was out of the price range. Esat was professional the whole time and made us feel like we were not in a dealership and treated us as if we were friends. After working with Esat for awhile and talking with the manager BJ, who was great as well. We drove off the lot with the car we wanted and exactly in our budget. Finance department was top notch too, with Natalie Suarez we felt like family and she explained everything in detail what we were actually paying for and getting with our Pre-owned 2009 Nissan Altima 3.5 SL!!!!! I would and WILL recommend this dealership and Esat to as many family members, friends, and co-workers I know! Thanks again Texas Nissan and its foundation of employees that made our "dream car" possible and hope that you continue to prove to people that the car buying experience does not have to be a hassle. More

We were in the market for a 2011 Toyota Camry used. Working with Josh and John was a pleasure. They showed us different options for us but utimately we went with the Camry. They were able to to answe Working with Josh and John was a pleasure. They showed us different options for us but utimately we went with the Camry. They were able to to answer our questions. The customer service at the facility was wonderful. As soon as we pulled up we were greeted by Josh. Josh did a great job of showing us the cars and he was very knowledgeable. Everybody was very friendly. The overall experience went very well. For someone like me who hates car shopping Josh and John made the experience wonderful. More

Nathan glass and is awesome staff proved that even though there in grapevine they still can compete and give great customer service and treat me right when I came if only other dealerships would fallow them there in grapevine they still can compete and give great customer service and treat me right when I came if only other dealerships would fallow them and do what the do. I was very happy when I was there and will bring my business back to them. More

Stuart was very helpful to ensure we were satisfied both with our trade in, and new purchase. I will certainly recommend Texas Nissan to others... with our trade in, and new purchase. I will certainly recommend Texas Nissan to others... More

I bought the car in late June. Right after my purchase, my boyfriend got accepted to law school out of state. We moved almost instantaneously. Texas Nissan of Grapevine and the loan company they used (Firs my boyfriend got accepted to law school out of state. We moved almost instantaneously. Texas Nissan of Grapevine and the loan company they used (First Investors) took over two weeks to process my paperwork. By that time, I had given notice to my company and moved out of state. When First Investors finally called to verify employment, I of course was gone. They requested a letter from my former employer stating my last date of employment and a letter from my new employer, establishing current job employment. I provided both. I was told that the loan would then be restructured. Meanwhile, I get into a car wreck. While my insurance company was helpful and compliant, Texas Nissan was not. They dispatched an outside party to handle my 'case', a Mr. Joe Cortez, who sent me harassing phone calls and text messages, stating none of the above requested information had been received. Yet still I complied. Finally, tiresome of the run around I received, I called First Investors and spoke with them directly. They stated that there was a partial down payment outside of the loan itself (a pre-dated check I had given to TX Nissan as a partial down payment to help cover the upside down on my trade in.) that needed to clear before they would restructure, along with the new employment information. When I asked TX Nissan about this, they informed that they forgot to tell me to basically lie: ie, there was no outstanding checks with the dealership, that the loan was clear cut and ready to go. When I was finally told that everything was due to be re-submitted (and my second check about to clear) I woke up to find the vehicle repossesed. I was unable to get ahold of anyone at the dealership to get a clear answer; the 'Mr. Cortez' I was told worked at the dealership did not actually work there and the dealership still tried to cash my check for the partial payment. Luckily, by then I had the sense to cancel that check. Three days later, I get ahold of the director of the dealership who says they would be willing to cooperate with me and give me my trade back. I accepted that the down payment I made was not going to be returned. But when I followed up to get my trade back, I couldn't get ahold of anyone. Concurrently, they never paid off my previous loan and I am still responsible for paying them (despite the fact that they have my trade.) When I informed my loan company that I didn't have the vehicle, the trade, they did their own investigation and found out TX Nissan had auctioned off my trade (despite telling me they would cooperate with me) and, despite the fact that they DIDNT OWN THE PINK SLIP TO THE VEHICLE. Currently, I have no vehicles, I am still on the hook for my previous loan (which is completely late because I BOUGHT A NEW CAR) I'm on the verge of it being charged off and now have to take legal recourse against the dealership in order to protect my credit and my ability to get any new vehicle in the future. DO NOT BUY FROM TEXAS NISSAN OF GRAPEVINE. More

My overall experience @ Texas Nissan was good. The car salesman-Stuart Simpson was friendly and informative. I would definately recomend him to friends and family. salesman-Stuart Simpson was friendly and informative. I would definately recomend him to friends and family. More

Texas Nissan made our first time car buying experience a pleasant one. Josh Scalf was very informative and patient with us. Nathan Glass worked with us as much as possible to make our payments a good deal f pleasant one. Josh Scalf was very informative and patient with us. Nathan Glass worked with us as much as possible to make our payments a good deal for both parties involved. The entire staff was cordial and polite. We are proud to be part of the Texas Nissan of Grapevine family now. We WILL be back! More

After 7 hours of negotiation we got a deal on 2010 Nissan Altima. Unlike other dealers, Texas Nissan Sales Execs very very professional, calm and composed. They respect you as a genuine buyer and provide you Altima. Unlike other dealers, Texas Nissan Sales Execs very very professional, calm and composed. They respect you as a genuine buyer and provide you all options that may fit your budget. I strongly recommend this dealership for buying cars. I am sure all prospective customers will witness a new experience.. More

We went in to buy a new car and had heard of this dealership having some nice pre-owned cars on the lot. Josh was very helpful and management made us a great deal. We love our new vehicle! dealership having some nice pre-owned cars on the lot. Josh was very helpful and management made us a great deal. We love our new vehicle! More

Staff was easy to work with from the start. When I arrived, they were all very helpful. The sales person was very responsive to all of my questions. Overall, they provided an excellent experience. arrived, they were all very helpful. The sales person was very responsive to all of my questions. Overall, they provided an excellent experience. More