Texas Nissan of Grapevine

Absolutely the WORST experience I've ever had at a car dealership. This is not my first time purchasing a car (new or used), and I was treated horribly! I am a young, single female, and went in by myself dealership. This is not my first time purchasing a car (new or used), and I was treated horribly! I am a young, single female, and went in by myself to look at specific cars (used Nissan Versas) they had listed on the website. I had even called ahead of time THAT SAME DAY to see if those cars were still on the lot, and was told that ALL the cars on the website (about 10 different Versas) were indeed on the lot. When I got there, I was told that they only had TWO used Versas on the lot, both 2010's (they had advertised a range of them 07-10). I drove one, and liked it ok, but I wanted to know the asking price so I could compare it to other options I had seen at other dealerships. The guy WOULD NOT tell me the price. He wanted to run my credit and come up with a monthly payment first. All I wanted to know was the price. I even specifically told him I would NOT be buying for at least a week, and had no intention of having him put a pull on my credit until I was 100% sure I wanted a car at their dealership. He then tried to trick me into signing the credit release sheet by saying "All your signature does is certifies that the information on the form is correct." I refused to sign it. They would NOT tell me the price of either car....they would only offer to run a payment proposal. He then recommended I get my husband/boyfriend/father on the phone so he could explain the process to him since I apparently didn't understand! I also specifically asked him if they had any other Versas on the lot, and was told NO, but I drove past one on my way out. I stopped to look at the window sticker and it was an '08 used Versa. He just wanted to sell me the newer, more expensive car. DO NOT WASTE YOUR TIME HERE!! More

Horrible, horrible, horrible experience- this place is king of bait and switch! STAY AWAY! This dealership advertised a car reputable web sites at good price. I called the Texas Nissan multiple times and king of bait and switch! STAY AWAY! This dealership advertised a car reputable web sites at good price. I called the Texas Nissan multiple times and the phone would ring endlessly. Finally, someone answered and said they thought they had this car on lot and referred me to the used care sales manager who never returned my call. I drove to the dealership to see if the car was on the lot the salesman told me he thought the car had been sold on Sunday (in Texas dealerships have to be closed on Sunday). A few days later someone from the dealership called and asked me how my internet purchase experience went. I told the person calling about my bad experience and was told that someone would call and talk to me, well needless to say this never happened. Three weeks later this car is still listed on multiple webs at the same price, I find this strange since this car sold on a Sunday weeks ago. This dealership should be ashamed it shell games, bad customer service and dishonesty. More

Twice I have gone over when they assured me the cars on the internet were available and both times they were not. The first time the guy did not take me to the cars but brought me to an office and left fo the internet were available and both times they were not. The first time the guy did not take me to the cars but brought me to an office and left for several minutes. He asked rudely and repeatedly if I was paying cash (I had a preapproved loan from my bank). I told him repeatedly I wanted to look at the car. I felt like I was being interrogated. He handed me 2 "guest" forms to fill out. I asked again to see the cars and that is when he FIANLLY told me they were both sold. I walked out. The second time I walked in and asked for the car and I was told it was sold and I RAN. Do not waste your time. I bought from Bankston NIssan in Lewisville - night and day difference. More

I had been following a Infiniti G35 on the Internet and was pleased that it was still available on my day off. I live quite a distance from this dealership and called to see if the car was still available. was pleased that it was still available on my day off. I live quite a distance from this dealership and called to see if the car was still available. My first call I gave a description as it appeared on the Yahoo site. The second time I gave ithe Vin number along with the description and was assured the car was still in their inventory. Since it was an 1 1/2 hr drive I didn't want to make the drive if the car was not available. I told both representatives of this. The last representative told me they would pull the car up and have it ready for us when we arrived. When we arrived we were greeted warmly and taken to the sales office. We gave him the description of the car and he left to check to see where the car was. He returned and I gave him the Vin number. This time he came back and said that the car was not there anymore. He then showed us a car that was a year older with 20,000 miles more and $8,000 dollars more than the car we had come to see. We left. On our way home we passed Grubbs Nisson and bought a car from them. They were totally upfront and without any "used car" pressure. I would avoid Texas Nissan of Grapevine like the plague but would highly recommend Grubbs. More

has been one of the worse experience in my life this has been one of the worse experience in my life this dealership not only dont explain exactly what the price is they also increase the price in $ 3,0 has been one of the worse experience in my life this dealership not only dont explain exactly what the price is they also increase the price in $ 3,000 or 4,000 dollars more. they neve explain to you that the nissan bank dont give loans amount for under $ 7,000 and they put lots of warranties in the vehicle that match such amount. the manager of used cars never told me about this. after they offer to you the sky and the stars when you want to return or call for an explanation they kick your butt like piece of trash.it happened to me I drove from waco tx trying to return the car 3 days after the deal was closed and even when i called the next businness day they never gave the chance or was told that i have to be in person to return the vehicle when i spoken with one of the top guys in that dealership i was kicked out the office with no explanation at all.and the worse part this person said to call "manager." Please read this and never do businness with this dealership. ( still waiting for a refund check after a week when the finance advisor told me to get the check overnight ) More

POOR Customer Service on the service side. Sales may be good (don't know), but the rest of it SUCKS! I have been begging for anyone to go over my invoice of $900 after two weeks of no returned phone calls good (don't know), but the rest of it SUCKS! I have been begging for anyone to go over my invoice of $900 after two weeks of no returned phone calls by the "designated" service assistant...well, guess what, he was no longer with the company, I learned after. His voicemail was still saying" You have reached Desmond...etc" The Service manager that calls with a recorded message at your house to say " Thank you bla bla, call if you have issues" well, I called him hoping he will live up to the promises on the recording. His name is Shannon Grape. Guess what he called back only after 4 days and three voicemails just to tell me, sorry I am busy I will call you on Monday and NEVER called back. I called back , I am not kidding, 10 more times. NOTHING! They only got $1800 from me ($900 paid by me and the rest covered by my extended warranty) Very disappointed and just feeling helpless about it. I work for Mercedes and this could never happen ...and if it did, someone would be fired. Customer is always first. And at the end I wonder if this was going to happen if I was a man.... I will never take my car back there. I wish I could give a ZERO rating. More

Texas Nissan of Grapevine listed a 2007 Altima 2.5S with 30k miles for $11,959 on various car shopping websites. We arrived at the dealership and test drove the vehicle. The salesman asked how much we would 30k miles for $11,959 on various car shopping websites. We arrived at the dealership and test drove the vehicle. The salesman asked how much we would pay for the vehicle and we told him we would pay the asking price plus TTL. After playing the car sales shuffle, the salesman returned and told us they had $15,999 in the vehicle and if we bought it at that price the dealership would only make $15. I suggested that whoever is pricing the cars on the internet should be fired. After it was obvious to all concerned that we would not be purchasing this vehicle, the salesman tried to interest us in another car to no avail. I now know this is their way of doing business. As we were leaving, the salesman told me if I found another vehicle on the internet priced at their dealership to call him and he would tell me the real price. Their business practices may be legal, but I don't see how they could be considered honest. I consider it to be false advertising. They can apparantly get by with it because of the fine print concerning dealer add-ons, certification, etc. Based on the CarFax report the dealership had installed floor mats, VIN etching, changed the oil and filter and lubed the chassis, and performed a state inspection. I will not be driving the 100+ miles to have this dealership raise the price on the car I'm interested in and then try to sell me one that I won't even consider. More

I recently leased a 2011 Nissan from Grapevine Nissan. To I recently leased a 2011 Nissan from Grapevine Nissan. To make this short, I visited the showroom on September 4, 2010. I was given a price based on I recently leased a 2011 Nissan from Grapevine Nissan. To make this short, I visited the showroom on September 4, 2010. I was given a price based on my good credit with Infinity Financial, "tier 2". I told them I would need to think about it, and I would return the next day. I did not return until Labor Day. After approximately 4 hours of the dog and pony show trying to get to the "bottom line", I was told that I should have bought the car when I first came in, because my credit tier was no longer a tier 2, but had gone to a tier 4. Yes, I had the right to leave, but they convinced me, that it would only continue to go up. I leased the car, and the next day one of the salesmen came to my place of employment telling me they needed to change something on the contract and it was just minor, and I believe I made a mistake in having signed. After several attempts to speak with someone at Nissan/Infinity financial to discuss why my credit score went down overnight, no one would speak with me. I could only get through to a outsource in India and they said they were customer service and there were no supervisors. I called again, only when it had the option of press two "if you are a dealership", I went with that option. I was immediately connected with a very nice local English speaking person. They simply asked for my social security number and promptly gave me my "Tier 2" credit score. I of course had to say I was a dealership to get the information. After the woman gave me the credit score, I explained my situation. I asked her if she would testify to my score. She said, "Yes", and gave me her name and number. I was also told I would have 30 days to secure a new lease/purchase at the tier 2 credit score. Today, when this was reported to the Grapevine Dealership, Mr. Johnny Cantrell couldn't have been any ruder. I was appalled. The entire conversation was reordered. The man was so crazed I thought he was under the influence. I am sure no one would ever believe how this man treated me, but lucky for my sanity, the entire conversation was recorded. Would he have treated me the same way if I had a man with me? Yes, Mr. Cantrell, I could have walked away when quoted the higher price and should have. If any woman is reading this, I strongly encourage you to run or take a lawyere with you at the time of purchase. More

I’ve been shopping around different dealerships to see which one has the best offer for the car I want. I finally narrowed down to selection and chose Texas Nissan Of Grapevine. They have more options and which one has the best offer for the car I want. I finally narrowed down to selection and chose Texas Nissan Of Grapevine. They have more options and the financing team seems more knowledgeable compared to other dealerships. Biggest compliment for them is the superb customer service I’ve received during my visit. Kuddos to that! I will recommend this dealership to others for sure! More

The score for this dealership was completely different two days ago. We knew that going in, but wanted to look at a vehicle they had listed for 13,9. We knew we weren't playing around, I had to find a car two days ago. We knew that going in, but wanted to look at a vehicle they had listed for 13,9. We knew we weren't playing around, I had to find a car. I had know the games, thought I knew better. This wasn't my first rodeo in buying a car. They DO NOT have any cars that you will find on internet for those prices. They have a hooptie line with very old cars, but nothing even close to what they advertise. They will get you in there and do the old style haggle with paper, cross out, and leave you hanging. You'll say you're only staying a short time, and they say you can't buy a car in five minutes. They spoke badly about another dealership that we were approved at. You can tell them what you WANT to afford,(15K is what we wanted to buy at) even though you have been approved elsewhere for more. It won't matter. They will bring a car up from the back and tell you what a great deal they can give you, but it will be WAY over what you told them you wanted to afford. (20K) They will keep you there for HOURS, for nothing, just running for one minute to do this or that. We knew better, and STILL got bs'd. If you've got all day and feel like the old school bs buying~ this is your place. We HAD all of the information for the cars they were listing~yet funny enough, those prices didn't include the certifcation for used vehicles. That adds another 3K. EVEN THOUGH THE ADS SAY THE CARS ARE CERTIFIED. More