Texas Nissan of Grapevine

Found 2 vehicles online we were interested in. Upon Found 2 vehicles online we were interested in. Upon arrival vehicles advertised are not in stock. I would give the benefit of doubt except not 1 Ve Found 2 vehicles online we were interested in. Upon arrival vehicles advertised are not in stock. I would give the benefit of doubt except not 1 Vehicle they have advertised on their wesite on The 10,000 and under section was in stock. The sales Clerk response was that they dont have anything Less than 12,xxx.xx on their lot. Can u say false Advertising?! We had been told the vehicles Was in stock just a couple of days before but The sales person seemed like they hadent had Anything for that price in a long time! The cars they Did have on the lot were dirty, scratched up, broken Windows, was not impressed! The sales man Was nice, but was not impressed with this experience! More

Great experience! Nathan Glass was wonderful to work with. He is very honest & sincere. Everyone at T.N. of G. worked hard to get me the car I wanted within my budget. Nathan began the sales experience with. He is very honest & sincere. Everyone at T.N. of G. worked hard to get me the car I wanted within my budget. Nathan began the sales experience by showing me cars that were easily within my budget, and he did not try to sell me a car that was outside of my means. I will definitely come back again! More

Went in with hope of receiving a fair price on a 2009 maxima. The salesperson gave us a fake price and tried to take us for a ride. I WOULD NEVER RETURN TO THIS DEALERSHIP! I only hope that they are able maxima. The salesperson gave us a fake price and tried to take us for a ride. I WOULD NEVER RETURN TO THIS DEALERSHIP! I only hope that they are able to find a sale staff that believes in the importance of honesty. More

Made an appointment with my sister. We are both very satisfied with Nathan & Dwight's friendly customer service! WILL DEFINITELY recommend this dealership also Dwight & Nathan! I will definitely NOT rec satisfied with Nathan & Dwight's friendly customer service! WILL DEFINITELY recommend this dealership also Dwight & Nathan! I will definitely NOT recommend the Ukrainian guy, he was very rude, he made my sister & I, feel very uncomfortable. He talked to us with an attitude, stating that we were his customer & why didnt we answer his phone calls. He was very ridiculous. Other than that Nathan really listened to what my sister & I wanted, he was GREAT! More

NATHAN CALLED ME ABOUT MY TRUCK (A THIRD VEHICLE THAT I RARELY DRIVE) WHICH WAS FOR SALE ON CARS.COM. HE WENT OUT OF HIS WAY TO TELL ME THE PRICE WAS "FINE" (HE REPEATED THIS MULTIPLE TIMES). HE SAID THE RARELY DRIVE) WHICH WAS FOR SALE ON CARS.COM. HE WENT OUT OF HIS WAY TO TELL ME THE PRICE WAS "FINE" (HE REPEATED THIS MULTIPLE TIMES). HE SAID THEY WOULD BUY IT IN 20 MINUTES IF I WOULD BRING IT IN. I TOLD HIM THE MILES, ALL OF THE FEATURES, AND INDICATED THAT I AM BUSY AND I DID NOT WANT THE RUN AROUND. HE SAID "DON'T WORRY, WE'LL BUY IT FOR YOUR PRICE." I'M 48, MALE, HAVE BOUGHT 15+ CARS AND AM USED TO THE TYPICAL LOW BUDGET, CHEESY CAR DEALERSHIP EXPERIENCE. THESE CLOWNS GIVE IT NEW MEANING. THEY OFFERED $4K LESS EVEN THOUGH THE TRUCK WAS EXACTLY AS REPRESENTED. THEIR REASON: BECAUSE I PAID A FEW THOUSAND $$$ MORE IN 2007 THAN I WAS ASKING NOW. THESE GUYS ARE NOT BRIGHT. (1) NOT RELEVANT; WHAT'S RELEVANT IS THE VALUE OF THE TRUCK TODAY (WHAT I PAID FOR GOLDMAN SACHS STOCK A FEW YEARS AGO IS ALSO IRRELEVANT--WHAT MATTERS IS WHAT IT'S WORTH TODAY). (2) THEY TOLD ME ON THE PHONE THE PRICE WAS FINE. I TOLD HIM "DO NOT PLAY GAMES" BEFORE I DROVE OUT THERE. AVOID THIS DEALERSHIP AT ALL COSTS. AMATEUR HOUR AT ITS WORST. THEY LITERALLY LIED TO ME. THIS WILL CATCH UP WITH THEM. YOU SIMPLY CANNOT CONDUCT BUSINESS LIKE THIS AND SURVIVE. AVOID. More

The customer service there is horrible! They don't listen to what you have to say and only want to sell their overpriced cars. I had told the first saleman that your dealership doesn't have what I'm looking to what you have to say and only want to sell their overpriced cars. I had told the first saleman that your dealership doesn't have what I'm looking for, which is a budget of $8,000. He had the keys to my car because were going to trade our in for another car. He wouldn't give the keys back and had his manager speak to us. They insisted to tell us the cars are overpriced because of what happened in Japan, which I understood. I told them I understood this, but I was looking for a used car. They kept showing me overpriced new cars. We took a look out on the lot again because the manager said there would be cars in our price range. When we went and looked there was none, and they were still overpriced. We looked at a lancer and test drove it. The price for it was around $15,000, but when when we looked up the kelly bluebook value it was worth 13,000. Then they said they had a camry for $8,000 that just came in. So we took a look at it. This was with another salesman. After looking at it, the manager said the trade in value of my vehicle subtracted from the price of the car would be $10,500. When I asked what my vehicle was appraised for, they couldn't give me an answer and said that's what the price of the car would be with the trade. This goes to show you that they just want to sell cars. When I got home, I looked up the value of the 2002 Camry they tried to sell me. I had asked for the VIN number from the salesman just for that reason. I looked up the standard presumptive value of the vehicle on the Texas Department of Motor Vehicle's website, and the value of the car is $5,838. They totally tried to rip me off. On top of that my car is worth $2,700, so if you subtract that from $5,838 it would be $3,138. I know they need to make a profit but doubling the price and not giving the value of my car what it's worth is a total rip off. I am so pissed, they wasted an hour and a half of my time!!! I had told them numerous times I wasn't interested in any of their cars and that I was hungry and wanted to grab dinner. But they were pushy!!! I didn't want to be rude so I tried to tell politely each time. Now I know with car salesman, you can't be nice to them at all. They will try to take advantage of you. Especially since I'm a girl, they thought they could pull one over. They didn't, but they wasted my time. They are very unprofessional and not sincere at all. Maybe because of their attitudes, their cars aren't getting sold and that's why they need to hold their customers hostage in order to make a sale. On top of that, I saw a salesman walk out of the women's restroom.....how very unprofessional!!! Never buy a car from them, they will rip you off!!! I am so upset that I will keep posting my reviews on many sites so people will know how bad their customer service is. I wanted to send an email to the manager and give him a piece of my mind, but I didn't grab a card. The reason being I didn't want one. If I were to call, it would just reach the call center and I wouldn't be able to speak with the manager because he would just ignore my call. I hope the manager and his entire staff gets fired. I should write a letter to Nissan Corporate to let them know how I was treated. Others should do so also!!! More

The three of these gentlemen were so friendly and very helpful. We were there with my 19 month old and 3 wk old grandsons. We were in and out of there in about 3.5 hours. They were all very helpful in helpful. We were there with my 19 month old and 3 wk old grandsons. We were in and out of there in about 3.5 hours. They were all very helpful in all areas. Stuart went even steps further by helping keep my 19 month old grandon, Zain, happy with hugs, balloons, rides in the stroller, you name it. I would definitely recommend this dealership and these employees to all of my friends. I am going to be in the market for another new car in about a year and I need an SUV. I want either a GMC Denali Acadia or Toyota Landcruiser. However, because of my WONDERFUL experience, I may reconsider my decision and look at a Nissan SUV. KUDDOS to all three of these gentlemen! Thanks guys for working within our budget and all of your help!!! More

I was very disappointed with Texas Nissan of Grapevine's transparency regarding the actual vehicles they have on-site versus what they advertise. I live about 40 miles from the dealership, so I called ahead transparency regarding the actual vehicles they have on-site versus what they advertise. I live about 40 miles from the dealership, so I called ahead to verify that two Acura TLs I saw advertised (autotrader.com) were still available at the dealership. I was assured by Vanessa (who answered the phone) that they not only had the two cars I saw, but also three others (total of FIVE Acura TLs on site). When I arrived, I was informed by PJ that the dealership had no TLs. I can certainly understand selling 1-2 vehicles in the two hours between my call and my arrival at the dealership, but to have ZERO of the five was quite upsetting. I asked how this could have happened and was given the run-around. I was then referred to two "sister" dealerships (supposedly owned by the same company) on the other side of highway 114 as they might have the five mystery TLs. I asked both PJ and Garrett to check if the sister dealerships had these vehicles before I drove over there - I was again given the run-around and told they couldn't check for me. So I drove to the "sister" dealerships in hopes that my 80 mile round trip was not a complete loss. After a brief talk with two salesmen (one at each dealership), I was told that one of the dealerships was not a "sister" company after all and that Texas Nissan of Grapevine often "misleads potential customers about the actual invesntory". I know that you'd be naive to expect real honesty from a salesman when negotiating the price of a car, but you should at least expect honesty enough when it comes to whether or not the dealership actually has a car. If you see an online advertisement for a car at this dealership, just know that a simple phone call won't be enough to verify whether the car "actually" exists or if its a phony (false)advertisement. I would recommend that you steer clear of this dealership as their questionable business practices may not stop with phony advertisements. More

I want to thank Obie at Texas Nissan in Grapevine for a job well done!!! Very good attitude and personality are his highest qualities!! He definitely went out of his way to take care of the customer. A ple job well done!!! Very good attitude and personality are his highest qualities!! He definitely went out of his way to take care of the customer. A pleasure to do business with him. Great job done! More

Terrible, Terrible, deceptive dealership. They use the classic bate and switch technique to get you into the dealership. They put decent looking cars online and then when you look at them they have extrem classic bate and switch technique to get you into the dealership. They put decent looking cars online and then when you look at them they have extreme body damage and are dirty on the inside. I came into the dealership with NINE cars that were advertised to be good cars, when I got there they brought up the WORST one to scare me and then the other 8 were gone. They kept insisting I did not know what I wanted and said they were showing me a car within the price point, only to find out that was NOT the car that was online. The only cars they clean up are the new cars, it effect poorly on the dealership when all their cars are dirty on the inside and out. The people knew every sleazy trick in the book, the cars were terrible, and they wanted too much for them. More