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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.5
539 Reviews
Call Service Center (817) 533-4244

539 Reviews of Texas Nissan of Grapevine - Service Center

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August 09, 2025

KUDOS to Samantha for her kindness and knowledge of the work. I will come back next time. More

by witbal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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August 08, 2025

Was very clean. Organized sett8ng and had snack and beverages. Service rep was quick to great me and was attentive to the vehicles need. More

by CHRISTOPHER.STEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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August 08, 2025

Oil change ptocess was goodPl other than running behinf schedule w appointment. However, I also have a popping noise tgat was reported same time that has yet to be repaired 2 mths later. Very Poor comm More

by juicesdifference
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I rather not identify
Report | Print
August 07, 2025

The service advisor was very professional and friendly I was quite surprised by such good service she’s excellent More

by NOEMAIL23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vianny Vega
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August 06, 2025

Great Service! Nathan was fantastic and kept me updated throughout the process. Would definitely recommend! More

by Kevster65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Aug 07, 2025 -

Texas Nissan of Grapevine responded

We are thrilled to hear about your wonderful experience with us! It sounds like you received outstanding service throughout your visit. Having a team member who keeps customers informed and updated during the process makes such a difference, and we are delighted that this level of communication exceeded your expectations. Your recommendation means the world to us at Texas Nissan, and we truly appreciate you taking the time to share your positive feedback. We look forward to serving you again in the future!

Aug 07, 2025 -

Texas Nissan of Grapevine responded

We are thrilled to hear about your wonderful experience with us! It sounds like you received outstanding service throughout your visit. Having a team member who keeps customers informed and updated during the process makes such a difference, and we are delighted that this level of communication exceeded your expectations. Your recommendation means the world to us at Texas Nissan, and we truly appreciate you taking the time to share your positive feedback. We look forward to serving you again in the future!

August 05, 2025

I liked my service center lady- Samantha but this most likely will be the last time I come to your facility. I literally cannot afford you. More

by catrina.manzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Aug 06, 2025 -

Texas Nissan of Grapevine responded

Thank you for taking the time to share your experience with us. We truly appreciate your kind words about the excellent service you received from our team member. It means so much to hear that you felt well taken care of during your visit. We understand your concerns about pricing and value the honesty in your feedback. We recognize that cost is an important factor when choosing a service center, and we respect your perspective on this matter. Your experience and satisfaction are important to us, and we appreciate you choosing Texas Nissan for your automotive needs.

August 04, 2025

This dealership never disappoints; I always get first class treatment no matter who the Service Advisor I get. I look forward to my next visit. More

by greggy1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vianey Vega-Hernandez
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Aug 04, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We are thrilled to know that you consistently receive exceptional service during every visit with us. It means so much to hear that our entire service team provides you with outstanding care, regardless of which advisor assists you. Your loyalty and trust in Texas Nissan truly makes our day. We look forward to continuing to exceed your expectations on your future visits!

August 04, 2025

Samantha was awesome. Do you update me on my company vehicle Service Will bring more car to have a service at this location Thank you. More

by KRPRASATPORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha,
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Aug 05, 2025 -

Texas Nissan of Grapevine responded

We are delighted to hear that Samantha provided you with excellent service and that you had such a positive experience with us. Your satisfaction means everything to our team. We appreciate your loyalty to Texas Nissan and look forward to serving you and your additional vehicles in the future.

August 03, 2025

I was very impressed with the team who diagnosed and fixed our armada. They were very quick, polite, professional, and thorough. Even got a clean car after as they put it through a car wash for us. More

by kurtisgalyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
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Aug 04, 2025 -

Texas Nissan of Grapevine responded

Your positive feedback means so much to us. We are thrilled to hear that our team provided you with such excellent service while working on your Armada. It sounds like they truly delivered on being quick and thorough with the diagnosis and repair work. We take great pride in maintaining a polite and professional approach with every customer, and it's wonderful to know that came through in your experience. The complimentary car wash is just one of the small ways we like to show our appreciation for choosing Texas Nissan. Thank you for taking the time to share your experience with us.

August 02, 2025

Excellent customer service from Ray. He was not there when came to pick up vehicle I was highly disappointed and frustrated by the fact that I was being charged a service fee for using More

by VLM0525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Report | Print
Aug 04, 2025 -

Texas Nissan of Grapevine responded

Your positive experience with Ray means so much to us. We're delighted to hear that you received excellent service during your visit. We understand your frustration regarding the credit card processing fee and appreciate you sharing your perspective on this policy. Your feedback about these charges is valuable as we continuously evaluate our processes. We're also sorry to hear that your Ray wasn't available when you returned to pick up your vehicle, as we know how important those personal connections can be. We will be sure to share your feedback with our management team as we continue to improve our processes. Thank you for taking the time to share your experience with Texas Nissan.

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