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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.5
508 Reviews
Call Service Center (817) 533-4244

508 Reviews of Texas Nissan of Grapevine - Service Center

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July 20, 2025

I showed up without an appointment, they immediately gave me an accurate timeline . They finished with my car 1/2 an hour early and also rotated my tires . Thanks More

by SCOTTNYRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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July 19, 2025

Love love love love love love love love love love love love love love love the service here. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Tipps
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July 19, 2025

Extremely slow all the way around, oil change took 2 hours with techs visibly sitting around More

by chch15773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
July 19, 2025

Very polite service representatives. However, I feel like if I have an appointment made, I should be serviced at the time I arrive instead of an hour or 2 later! Long wait. More

by LEDA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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July 18, 2025

Samantha spent significant effort making sure I was taken care of. I highly recommend Samantha. More

by Mike M
Recommend Dealer
Yes
Employees Worked With
Samantha
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July 17, 2025

Samantha was great! She was very efficient and got my car back sooner than I thought. The work they did looks good I cant tell where they replaced the part. More

by CNTMITCHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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July 16, 2025

Great experience. Bryan was very professional and knowledgeable. He kept me informed of the work required on my car. More

by PHINEAS69PHINEAS6999
Recommend Dealer
Yes
Employees Worked With
Bryan
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Jul 21, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your wonderful experience with us. We are thrilled to hear that you had such a positive visit and that Bryan provided you with exceptional service. It's great to know that his professionalism and expertise made a difference in your experience, and that you felt well-informed throughout the process of getting your vehicle serviced. We truly value customers like you and appreciate you taking the time to recognize the quality care you received. Your feedback means a lot to our team.

July 15, 2025

I like the maintenance department and my last visit was quick. The maintenance department is the reason I continue to purchase vehicles from this location. Nissan for life. More

by pamelakholloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Tipps
Report | Print
Jul 21, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your positive experience with our service department. We are delighted to hear that your recent service visit was handled efficiently and that our maintenance team continues to meet your expectations. Your loyalty means the world to us, and we truly appreciate that our service department plays a key role in your decision to keep choosing us for your vehicle needs. It's wonderful to know that you're committed to the Nissan brand, and we look forward to continuing to provide you with excellent service for years to come.

July 15, 2025

Great Service Advisor. Made my visit easy . Very Knowledgeable and helpful to resolve issue that had not been resolved previously More

by dmilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Tipps
Report | Print
Jul 21, 2025 -

Texas Nissan of Grapevine responded

Thank you for taking the time to share your positive experience with us. We are delighted to hear that our service advisor made your visit smooth and straightforward. It's wonderful to know that their expertise and helpfulness allowed us to successfully address the concern that had been challenging to resolve in the past. We truly value your feedback and appreciate your trust in our team to provide the knowledgeable service you deserve.

July 12, 2025

Only negative was the amount of time it took to provide list of issues was excessive. More

by jer2239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember any names
Report | Print
Jul 17, 2025 -

Texas Nissan of Grapevine responded

Thank you for taking the time to share your feedback. We understand your frustration regarding the time it took to provide the list of recommended services. We recognize that waiting longer than expected can be inconvenient, and we appreciate you bringing this to our attention. Your feedback helps us identify areas where we can improve our service timing. We value your business and are committed to working on providing more efficient service in the future.

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