Texas Nissan of Grapevine - Service Center

Texas Nissan of Grapevine responded

Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our services exceptional and that our team has been able to provide you with clear explanations about your vehicle's needs. It means so much to us that you feel comfortable and well-informed during your visits, and that we have earned your trust through honest and transparent service. We truly appreciate that you make the 30-minute drive to see us, and we are honored to have gained your loyalty. Your confidence in our team motivates us to continue delivering the quality service you deserve. We look forward to serving you and your Nissan for many years to come.

Texas Nissan of Grapevine responded

We understand your frustration with the changes you've noticed in our service department's atmosphere and are sorry to hear that you feel this way. Your feedback about the welcoming environment and car wash service is valuable to us, as we want every customer to have a positive experience when visiting our service center. We recognize that these details matter and contribute to the overall quality of service you expect. We would appreciate the opportunity to discuss your concerns further and work toward making improvements. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can address these issues directly.

Texas Nissan of Grapevine responded

We are sorry to hear that you feel this way about your experience with us. Transparency in our pricing is something we take seriously, and we want to ensure all customers feel confident about their bill. Your feedback about these concerns is valuable to us as we work to improve our processes. We would appreciate the opportunity to discuss this matter further with you. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can work toward a resolution.

Texas Nissan of Grapevine responded

Thank you for taking the time to share your positive experience with us! We are delighted to hear that Samantha provided you with excellent service as your service advisor. It's wonderful to know that she took the time to review your service history and warranty details to determine exactly what your truck required. We truly value customers like you who recognize the dedication our team puts into delivering thorough and personalized service. Your feedback means a great deal to us and helps us continue providing the quality care you deserve at Texas Nissan.

Texas Nissan of Grapevine responded

Thank you for taking the time to share your feedback about your recent service experience with us. We truly appreciate your kind words about our friendly and helpful staff - this means a great deal to our team. We understand your frustration regarding the longer wait time for your oil change, tire rotation, and brake fluid service. We recognize that 2.5 hours feels excessive for these services, especially when the service area didn't appear particularly busy. Your observation about staffing levels in our service department is valuable feedback that we take seriously. We are committed to providing efficient service while maintaining the quality you expect. Your experience highlights an area where we can improve, and we will be reviewing our staffing and scheduling processes to better serve our customers. We value your business and appreciate you choosing Texas Nissan for your automotive needs. Your feedback helps us work toward providing the excellent service experience you deserve.

Texas Nissan of Grapevine responded

Thank you for taking the time to share your experience with us. We truly appreciate your feedback about our team being helpful and having your vehicle ready when promised. It means a great deal to know that our staff provided the straightforward service you were looking for without any pressure. Your trust in us is valued, and we look forward to continuing to serve you with the same level of genuine care in the future.

Texas Nissan of Grapevine responded

Thank you for sharing your experience with us, Frank. We are thrilled to hear that Ray was able to help you and your daughter when you needed it most. It sounds like there was some confusion about the extended warranty status, and we are glad Ray could locate the valid warranty information for you. We appreciate you highlighting how Ray kept you informed during the entire process and helped arrange the tow service. Your positive feedback about Ray's helpful approach means a great deal to our team. We are happy that we could turn what started as a stressful situation into a positive experience for you and your daughter.

Texas Nissan of Grapevine responded

Thank you for taking the time to share your experience with us. We understand your frustration with the lengthy wait times during both drop-off and pickup of your vehicle. We recognize that your time is valuable, and we strive to make the service process as efficient as possible. We truly appreciate your patience and are glad to hear that our staff member was able to provide you with helpful assistance during your visit. We look forward to seeing you next time.

Texas Nissan of Grapevine responded

Thank you for sharing your wonderful experience with us. We are delighted to hear that you had such a positive visit. Your kind words about Samantha truly mean a lot to us. It sounds like she provided the professional, honest, and knowledgeable service that we strive to deliver to every customer. We are pleased that she took the time to explain everything clearly and completed your service on time. Her attention to detail reflects our commitment to providing reliable and trustworthy service. We appreciate your recommendation and look forward to serving you again in the future.

Texas Nissan of Grapevine responded

Thank you for choosing us for your first oil change service. We understand your frustration regarding the engine air filter situation. It sounds like there was some confusion about whether the filter was actually replaced, and we take these concerns seriously. We strive to provide clear communication about all services performed on your vehicle and ensure that every task is completed as discussed. Your feedback helps us improve our service processes to better serve our customers in the future.