Texas Nissan of Grapevine - Service Center

Texas Nissan of Grapevine responded

We sincerely apologize for the inconvenience and dissatisfaction you experienced during your recent visit. Waiting two hours for an inspection is far from the efficient and timely service we strive to provide. While it's great to hear that the person assisting you was friendly, we understand that the delay overshadowed the overall experience. To address your concerns and ensure this issue is fully reviewed, we invite you to contact our Service Director, Clint Givens, at Cgivens@vtaig.com. Clint is dedicated to understanding your experience and taking the necessary steps to ensure this doesn’t happen again. We greatly value your feedback and your time, and we apologize for falling short of your expectations. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our service.

Texas Nissan of Grapevine responded

Thank you for your positive feedback highlighting the professionalism of Samantha and our commitment to meeting promised timelines and pricing. We strive to ensure that every customer interaction is transparent, reliable, and delivers exactly what we commit to providing. Your confirmation that everything was completed precisely as discussed demonstrates our dedication to maintaining clear communication and following through on our commitments. We appreciate customers like you who recognize and value straightforward, honest service. We're pleased that Samantha could assist you effectively and look forward to continuing to provide the same level of dependable service in the future.

Texas Nissan of Grapevine responded

Thank you for your outstanding review! Your enthusiastic recommendation highlights her exceptional skills as a service advisor and demonstrates the high-quality customer service we strive to provide. Your commitment to returning to Samantha for future service needs is the ultimate endorsement of her professional approach. We're thrilled that she was able to exceed your expectations and provide a service experience that was not just satisfactory, but truly memorable. We appreciate team members like Samantha who consistently go above and beyond for our customers. Your detailed, positive feedback is a testament to her dedication and expertise. We look forward to continuing to provide you with the same exceptional level of service in all of your future automotive needs. Thank you for choosing our dealership and for taking the time to share your experience.

Texas Nissan of Grapevine responded

We appreciate your detailed and candid feedback! We're glad to hear your service associate has been outstanding so far and that you're optimistic about the service quality. Regarding your service for CVT fluid replacement and tie rod recall, we take these maintenance and safety issues very seriously. We want to assure you that our primary goal is to complete these services correctly and ensure your vehicle's optimal performance and safety. While we understand your suggestion about a potential discount, we're focused on delivering high-quality, comprehensive service at a fair price. We hope the thoroughness and precision of our work will demonstrate the value we provide. Thank you for your honest feedback and for trusting us with your vehicle's maintenance. We look forward to meeting and exceeding your expectations through the completion of your service.

Texas Nissan of Grapevine responded

Thank you for your fantastic review highlighting Leo's exceptional service! We're thrilled to hear that Leo went above and beyond, providing excellent customer service, frequent updates, and a pleasant experience. Leo's commitment to outstanding customer care is exactly what we strive for, and we appreciate you taking the time to recognize his efforts. We look forward to serving you again in the future!

Texas Nissan of Grapevine responded

Thank you for your loyal and heartfelt review! Your decade-long commitment to our dealership is truly special, and we're honored that our personalized service and quality work have kept you coming back. We're particularly delighted that Samantha and Jose have played such a significant role in providing you with outstanding service. Their dedication reflects our team's commitment to excellence and customer satisfaction. Your long-standing trust means everything to us. We look forward to continuing to serve you with the same high level of personalized care that has kept you loyal to us for over ten years!

Texas Nissan of Grapevine responded

We sincerely apologize for the excessive wait time and poor service experience during your tire change, especially considering you had a scheduled appointment. Such delays are unacceptable and do not meet our standard of customer care. To fully address your concerns and understand what caused this significant service delay, we recommend contacting our Service Director, Clint Givens, directly at Cgivens@vtaig.com. Mr. Givens can investigate the specific circumstances of your service appointment and work to prevent similar issues in the future. We appreciate you taking the time to share your feedback, as it helps us identify areas where we need to improve our service efficiency and customer experience. Thank you for bringing this to our attention.

Texas Nissan of Grapevine responded

Thank you for sharing your experience with us. We understand how important your time is, and we sincerely apologize for the delay in notifying you about your vehicle's completion. It's our goal to provide timely service and clear communication, and we regret that we did not meet those expectations during your visit. We appreciate your feedback and would like to discuss this matter further to ensure it is addressed appropriately. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. We value your business and would like the opportunity to improve your experience with us in the future. Thank you for bringing this to our attention.

Texas Nissan of Grapevine responded

We appreciate your honest and balanced feedback about your service experience. We're glad to hear that Samantha, your service advisor, provided great assistance during your visit. While we strive to complete repairs within the estimated timeframe, we understand that some repairs can take longer than initially anticipated. We're pleased that despite the extended repair time, the quality of work met your expectations. Thank you for your understanding and for sharing your experience. We will continue to work on improving our time estimates while maintaining the high-quality repairs you've come to expect from us.

Texas Nissan of Grapevine responded

Thank you for your outstanding review! We are delighted to hear about your positive experience with our team. Your appreciation for our communication and transparent approach to vehicle repairs is exactly what we aim to provide. We understand that vehicle maintenance can be complex, and our goal is always to help you make informed decisions about your car's needs. We're pleased that our staff effectively explained both necessary and deferrable repairs, giving you the confidence to make the best choices for your vehicle. Your commitment to continuing to bring your vehicles to us is the highest compliment we could receive. We look forward to maintaining the trust you've placed in our service center and continuing to provide you with exceptional automotive care. Thank you for choosing Texan Nissan and for taking the time to share your experience!