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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.5
453 Reviews
Call Service Center (817) 533-4244

453 Reviews of Texas Nissan of Grapevine - Service Center

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February 07, 2025

The advisor, Samantha, was very friendly and helpful and professional. The car was ready within hours after an oil, change and inspection and a bath very pleased More

by NA13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Feb 10, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're delighted to hear that Samantha provided friendly, helpful, and professional service. We're also glad to know that your oil change, inspection, and car wash were completed in a timely manner. We appreciate your kind words and look forward to serving you again in the future!

February 07, 2025

I love that they were able to Uber me to and from the dealership. Very convenient. More

by TIARA.HILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Feb 10, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're so glad to hear that the Uber service made your visit more convenient. We always strive to make the process as easy and hassle-free as possible for our customers. We appreciate your support and look forward to assisting you again in the future!

February 07, 2025

Very courteous people. Worked performed reasonably fast except having to wait for filter Delivery. Well pleased overall. More

by MARTHAHOFFMAN90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Feb 10, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're glad to hear that our team was courteous and that the work was performed quickly. We apologize for the delay in receiving the filter, but we're happy to know that you were pleased overall. We appreciate your understanding and look forward to serving you again in the future!

February 06, 2025

Used their site to schedule an oil and filter change. Quick in/out - under one hour. More

by Chic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lemmon Gannon
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Feb 07, 2025 -

Texas Nissan of Grapevine responded

Thank you for your review! We're glad to hear that scheduling your oil and filter change was easy and that the service was quick and efficient. We appreciate your feedback and look forward to serving you again in the future!

February 06, 2025

Very professional from the tech advisor. He is very friendly and updated the service status twice during the house I was there..thank you for the excellent service. More

by ldh757e
Recommend Dealer
Yes
Employees Worked With
Raymond Tipps
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Feb 07, 2025 -

Texas Nissan of Grapevine responded

Thank you for your great review! We're thrilled to hear that our tech advisor provided professional and friendly service, keeping you updated on the status throughout your visit. We truly appreciate your feedback and are glad you had an excellent experience with us!

February 06, 2025

I had to have some work done for the second time on my Truck, and Samantha from the service center made the experience very easy, simple, and efficient. She was communicative regarding the problem and com More

by MARISELAROMERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha
Report | Print
Feb 10, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback and for sharing your positive experience with Samantha. We're glad to hear she made your service experience easier and more efficient. However, we are concerned about your 2-star rating, and we’d like to address any concerns that you may have. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com, so we can work to resolve this matter to your satisfaction. We appreciate your input and the opportunity to improve.

February 05, 2025

A great dealership and my wife and I love it. And my daughter sent us. More

by OMEGARAY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Feb 06, 2025 -

Texas Nissan of Grapevine responded

Thank you so much for the kind words! We're thrilled to hear that you and your family love our dealership. We truly appreciate your trust and are grateful to your daughter for recommending us. If you ever need anything, we're here to help!

February 05, 2025

Texas Nissan of Grapevine has always gone above and beyond for me with regard to customer service. More

by kdellis0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony and the manager of the service department who went above and beyond for me.
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Feb 06, 2025 -

Texas Nissan of Grapevine responded

Thank you for your continued trust! We’re thrilled to hear that our team has consistently gone above and beyond to provide you with great customer service. We truly appreciate your feedback and look forward to assisting you again in the future!

February 05, 2025

Very poor customer service. Had appointment and took almost 3 hours to have and oil change done. More

by elsolraul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know her name.
Report | Print
Feb 07, 2025 -

Texas Nissan of Grapevine responded

We apologize for your recent experience with us. This is not the level of service we strive to provide. We understand your frustration with the delay and would appreciate the opportunity to discuss this further. Please contact Service Director Clint Givens at Cgivens@vtaig.com so we can address your concerns and work to make things right.

February 04, 2025

Always helpful and friendly. Service always keeps me informed on what my car needs and the prices. More

by KCHINELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Report | Print
Feb 05, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We're so glad to hear that you had a positive experience with our team. Keeping our customers informed and providing friendly service is a top priority for us. We appreciate your continued trust and look forward to assisting you with your car’s needs in the future!

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