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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.5
457 Reviews
Call Service Center (817) 533-4244

457 Reviews of Texas Nissan of Grapevine - Service Center

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February 01, 2025

Everything went well but did not wash my car. Is that not part of the service anymore? More

by KMMWOODSON9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know name.
Report | Print
Feb 05, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're glad to hear that everything went well with your service visit, but we understand your disappointment about the car wash. We’d like to clarify this for you—please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com so we can address your concerns. We appreciate your business and look forward to assisting you.

January 31, 2025

Samantha was friendly, knowledgeable and approachable. She took good care of me during my visit. More

by Sonyman9812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Feb 03, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We're so glad to hear that Samantha made your visit a positive experience with her friendliness, knowledge, and approachable demeanor. Taking care of our customers is always our priority, and we’re happy to know she exceeded your expectations. If you need anything in the future, don’t hesitate to reach out to us. We look forward to serving you again!

January 31, 2025

Everything was smooth and my advisor was great with communicating. I did not have to wait when I first arrived. More

by clkm2830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Wasef
Report | Print
Feb 03, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re so glad to hear that everything went smoothly and that your advisor kept you informed throughout the process. We strive to provide efficient service without unnecessary delays, and we’re happy to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out to us. We look forward to serving you again!

January 31, 2025

My Wife and I were highly disappointed in the Dealer Service, Wish our expectations could have been better! More

by PAULJONESJR9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leo/Sean
Report | Print
Feb 04, 2025 -

Texas Nissan of Grapevine responded

We’re truly sorry to hear about your disappointment with our service, and we appreciate you bringing this to our attention. We always strive to meet and exceed our customers' expectations, and we regret that we fell short in your case. We would appreciate the opportunity to discuss your concerns further and make things right. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com so we can address your experience directly. Thank you for your feedback.

January 30, 2025

LOE demonstrated great communication, understanding, transparency, and was overall easy to work with. Thank you. More

by AIDA.ABREU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Jan 31, 2025 -

Texas Nissan of Grapevine responded

Thanks for the fantastic feedback, Aida! We're thrilled to hear you had a positive experience with Leo. Our team strives for clear communication and collaboration, and it’s great to know we hit the mark. Looking forward to working with you again!

January 30, 2025

My advisor was great - went in the evening and had good service- thanks for the fast help. More

by CARAACKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ryan. not sure
Report | Print
Feb 03, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind review! We’re glad to hear that your advisor provided great service and that you had a positive experience, even in the evening. Fast and efficient help is always our goal, and we appreciate your feedback. If you need anything in the future, don’t hesitate to reach out to us. We look forward to serving you again!

January 28, 2025

Always polite and respectful, service is the best. Thanks did not take long. Again THANKS. More

by lindapriutt1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK. Inyang service Advisor
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Jan 29, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind review! We're thrilled to hear that you experienced polite, respectful service and that everything was completed quickly. We truly appreciate your continued trust in us and look forward to assisting you again in the future!

January 27, 2025

I brought my vehicle in on Saturday due to not being able to start sometimes. I ended up bringing my car back on Monday morning and picked it up Wednesday before the snow storm hit the following day. I h More

by Keke.beasley89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Jan 28, 2025 -

Texas Nissan of Grapevine responded

Thank you for your review! We’re glad to hear that your vehicle was ready before the snowstorm, but we’re sorry to learn that the issue with your passenger front door persists. We understand how frustrating it can be when a problem isn’t fully resolved. Please feel free to reach out, and we’d be happy to take another look at your vehicle to address the door issue. Your satisfaction is important to us, and we appreciate your patience as we work toward a solution.

January 27, 2025

Clinton and AK are #1 in customer service. Very professional and knowledgeable, I have purchase several Nissans from Clinton. I keep coming back because of him. AK always positive and always More

by KClay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK
Report | Print
Jan 28, 2025 -

Texas Nissan of Grapevine responded

Thank you for your fantastic review! We're so glad to hear that Clinton and AK have consistently provided you with excellent service. It’s wonderful to know that Clinton’s expertise and AK’s positive attitude have earned your continued loyalty. We truly appreciate your trust in our team, and we look forward to assisting you again in the future!

January 27, 2025

I have always gotten exceptional service from them over the last 13 years that I have done business with them. More

by JUDYKRYBCK08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clinton Calhoun- bought 2 cars from him, and most recently have had Leo Gannon as my service advisor.
Report | Print
Jan 28, 2025 -

Texas Nissan of Grapevine responded

Thank you for your loyalty and for sharing your experience! We’re thrilled to hear that you’ve consistently received exceptional service over the last 13 years. It’s been a pleasure serving you, and we look forward to continuing to exceed your expectations for many years to come!

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