Texas Nissan of Grapevine - Service Center

Texas Nissan of Grapevine responded

Thank you for your feedback. We sincerely apologize for the excessive wait time you experienced during your recent oil change appointment. We understand how frustrating this can be, especially when you have a scheduled time. To help address your concerns and improve our service, we encourage you to reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. He is committed to ensuring that our customers receive timely and efficient service. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Thank you once again for your feedback.

Texas Nissan of Grapevine responded

Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations regarding pricing, service timing, and issue resolution. Your concerns are important to us, and we strive to provide the best service possible. To address your specific situation more directly, we encourage you to contact our Service Director, Clint Givens, at Cgivens@vtaig.com. He is dedicated to ensuring our customers receive the attention and solutions they deserve. We appreciate you bringing this to our attention, and we hope to regain your trust in the future. Thank you again for your feedback.

Texas Nissan of Grapevine responded

Thank you for your fantastic review! We’re thrilled to hear that Samantha provided you with such great service and that she was able to finish your service in less time than expected. It's great to know that the process was easy and that she took the time to explain everything clearly. We appreciate your kind words and are glad you plan to ask for her again. If you need anything else or have further questions, please don’t hesitate to reach out. We look forward to seeing you again soon!

Texas Nissan of Grapevine responded

Thank you for taking the time to share your experiences with us. We are truly pleased to hear that Samantha provided you with outstanding service as your advisor, and it’s clear she went above and beyond to ensure your vehicle was repaired quickly and effectively. We will be sure to recognize her efforts, as she exemplifies the level of customer care we strive for. However, we are deeply sorry to hear about your negative experience with our sales department. Your feedback regarding the rudeness and lack of support from the sales manager is concerning, and we take such matters very seriously. We are committed to providing respectful and transparent service to all customers, and it is clear we fell short in your case. We also regret to learn about the issues you have experienced with your vehicle shortly after purchase. This is not the standard of service or quality we aim to deliver. Your situation warrants immediate attention, and we encourage you to reach out directly to our management team. We want to resolve these issues and regain your trust in our dealership. Please consider contacting us directly so we can address your concerns more thoroughly. Your satisfaction is important to us, and we appreciate the opportunity to make this right. Thank you once again for sharing your feedback, and we hope to hear from you soon.

Texas Nissan of Grapevine responded

Thank you for your positive feedback! We’re thrilled to hear that you had a great experience with our service advisor and that the overall service met your expectations. We take pride in our fast turnaround times and strive to ensure our customers feel comfortable and well-informed about both the service and pricing. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts. We look forward to assisting you again in the future! Thank you for choosing us!

Texas Nissan of Grapevine responded

Thank you for your fantastic feedback! We’re thrilled to hear that your recent experience was much improved and that we were able to locate your car and keys quickly this time. It's great to know that Samantha made your visit feel more personal and provided excellent communication through text reminders. We truly appreciate you taking the time to share your thoughts, and we’re glad to hear that our efforts to enhance our service have made a positive impact. We look forward to continuing to provide you with great experiences in the future! Thank you for choosing us!

Texas Nissan of Grapevine responded

Thank you for your fantastic feedback! We’re delighted to hear that you had great service and that our employees took good care of you. It’s wonderful to know that the free ride home and back to the dealership made your experience even better. We appreciate you taking the time to share your thoughts and look forward to assisting you again in the future! Thank you for choosing us!

Texas Nissan of Grapevine responded

Thank you for your continued loyalty! We’re thrilled to hear that this is your fifth car with us, and we truly appreciate your trust in our team. Your satisfaction is our top priority, and it’s wonderful to know we’ve consistently met your expectations. If you need anything or have any questions in the future, please feel free to reach out. We look forward to serving you again!

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We’re so glad to hear that Samantha provided you with great customer service and kept you informed throughout your experience. She truly embodies our commitment to excellence, and we appreciate your recognition of her efforts. We’ll be sure to pass on your praise to Samantha. If you need anything else or have any questions in the future, please don't hesitate to reach out. We look forward to seeing you again!

Texas Nissan of Grapevine responded

Thank you for your fantastic review! We're delighted to hear that you experienced excellent customer service and professionalism during your visit. Our team strives to make every interaction welcoming and efficient, and it's wonderful to know they met you upon your arrival. We're also glad you enjoyed the car wash! It’s our goal to ensure every aspect of your experience is top-notch. Thank you for choosing us, and we look forward to serving you again in the future!