Texas Nissan of Grapevine - Service Center

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re glad to hear that you had a great experience with our service team. However, we apologize for not providing the complimentary car wash as requested. We understand how important these details are to our customers and are sorry for any disappointment this may have caused. Your feedback is valuable to us, and we’ll ensure that this is addressed with our team so that we can improve in the future. Thank you for bringing this to our attention, and we hope to serve you again soon!

Texas Nissan of Grapevine responded

Thank you so much for your glowing review! We are delighted to hear that you love our customer service and that our team took the time to explain everything in a way that was clear and understandable for you. Accommodating our customers and maintaining a positive attitude are core values at our dealership, and it's rewarding to know that our efforts made a difference in your experience. Your satisfaction is our top priority, and we are committed to providing the best service possible. We truly appreciate your kind words and your trust in us. Thank you for choosing our dealership, and we look forward to serving you again in the future!

Texas Nissan of Grapevine responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience and that our team was thorough in answering your questions and quick to respond. Ensuring our customers feel supported and informed is very important to us. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again!

Texas Nissan of Grapevine responded

We sincerely apologize for the frustration you’ve experienced regarding the car storage fees and the inconvenience with scheduling your tint service. We understand how important it is to have clear communication, especially during the holidays, and we regret that we did not meet your expectations in this instance. To address your concerns directly, we encourage you to reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. He would appreciate the opportunity to discuss your experience further and work towards a resolution. Thank you for bringing this to our attention, and we hope to have the chance to make things right.

Texas Nissan of Grapevine responded

We're glad to hear you appreciated our timely service and communication throughout the process. We'll be sure to keep you updated on the part availability and look forward to scheduling your next service. Thanks again for choosing us!

Texas Nissan of Grapevine responded

We're thrilled to hear you're happy with the work done on your Munro. We look forward to helping you with the brake pads and shock replacement when you're ready. See you again soon!

Texas Nissan of Grapevine responded

We're thrilled to hear about your positive experience with Sam and the team at Texas Nissan of Grapevine! We truly appreciate your kind words and are committed to continuing to provide the best service. Looking forward to serving you again soon!

Texas Nissan of Grapevine responded

It's great to hear that you consistently trust Texas Nissan of Grapevine with your vehicle! We're glad our service advisors and the quality of our work continue to meet your expectations. We look forward to keeping your car in top shape for you!

Texas Nissan of Grapevine responded

We’re glad we could accommodate you on short notice and take care of your scheduled maintenance and four-wheel alignment! We strive to make your service experience as smooth as possible. Let us know if you need anything else in the future!

Texas Nissan of Grapevine responded

We’re glad to hear that your service advisor was prompt and enthusiastic! We always strive to make your experience as positive as possible. Thanks for your patience while your service was being completed, and we hope to see you again soon!