Texas Nissan of Grapevine - Service Center

Texas Nissan of Grapevine responded

We are delighted to hear about AK's outstanding service and the exceptional experience you had during your visit. Team members like AK are the cornerstone of our commitment to providing professional, courteous, and helpful customer service. Thank you for taking the time to recognize AK's excellent work and for sharing your positive feedback. We appreciate customers like you who help us celebrate our team's outstanding efforts.

Texas Nissan of Grapevine responded

We are incredibly proud to hear about Samantha's exceptional customer service. Her professional communication and dedication to providing an outstanding customer experience truly set her apart. Your A+++++++++ rating and detailed feedback highlight exactly the kind of service we strive to deliver. Thank you for taking the time to recognize Samantha's outstanding work and for sharing such a glowing review of her performance. Employees like Samantha are the heart of our dealership, and we are fortunate to have team members who consistently go above and beyond for our customers.

Texas Nissan of Grapevine responded

Thank you for your positive feedback about our service. We appreciate that our service advisor AK kept you informed throughout the process and maintained your vehicle's settings exactly as you expect. Our team is committed to providing transparent, personalized service that meets your specific needs. We're glad AK's personable approach enhanced your service experience, and we appreciate you taking the time to share your satisfaction.

Texas Nissan of Grapevine responded

We appreciate your positive feedback about our service. We're glad we met your expectations by completing the work within the anticipated timeline and keeping you informed about the progress. Our team is committed to providing clear communication and reliable service. Thank you for choosing our dealership and for sharing your experience.

Texas Nissan of Grapevine responded

We appreciate your honest and balanced feedback and understand that trust is earned over time. We recognize that our performance and the quality of our work will ultimately determine your long-term satisfaction. Our team is committed to delivering high-quality service and standing behind every repair and maintenance job we perform. We welcome the opportunity to demonstrate our commitment to excellence and hope to earn your full confidence through consistent, reliable service. Your perspective is important to us, and we are dedicated to meeting and exceeding your expectations. Thank you for sharing your thoughts and giving us the chance to prove our value.

Texas Nissan of Grapevine responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you found our team to be personable, professional, and knowledgeable. Our goal is to provide comprehensive support to our customers, and it's great to know we met your needs effectively. We appreciate your trust in us and look forward to serving you again in the future!

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re glad to hear that most aspects of your visit went well, but we’re sorry about the extended wait time. We understand how valuable your time is and will work to improve our processes to make visits more efficient in the future. We appreciate your patience and hope to provide an even better experience next time.

Texas Nissan of Grapevine responded

Thank you for your kind words! We’re delighted to hear that your service representative provided you with such an exceptional experience. Knowing this was the best service you’ve ever had truly means a lot to us. We look forward to assisting you again in the future and continuing to exceed your expectations!

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We're delighted to hear that you received great service and communication during your visit. Providing fast and reliable service is our goal, and we're glad to have met your expectations. We look forward to assisting you with your future appointments. If you have any questions or need further assistance, please don't hesitate to reach out.

Texas Nissan of Grapevine responded

Thank you for your kind words and for sharing your experience! We're thrilled to hear that our customer service team, especially Leo, made such a positive impression. We'll be sure to pass along your compliments! We sincerely apologize for the inconvenience caused by the frozen pipe affecting our car wash service. Unfortunately, the weather threw us a curveball, but we’re working to resolve it as quickly as possible. We greatly appreciate your understanding and hope to provide you with the full experience next time. Thank you for your support, and we look forward to seeing you again soon!