Texas Nissan of Grapevine - Service Center

Texas Nissan of Grapevine responded

We're happy to hear that Leo provided great service by clearly explaining all the work to be done and giving you the information you needed! We strive to make every experience informative and smooth. Thanks for sharing your feedback!

Texas Nissan of Grapevine responded

We’re glad to hear that your visit was easy and fast, and that everything done to your car was clearly explained. We aim to make every service experience as smooth as possible and appreciate your feedback! Let us know if you need anything else in the future.

Texas Nissan of Grapevine responded

Thank you for your positive feedback! We’re thrilled to hear that our service technician was attentive and mindful of your past service experiences. Providing personalized care is a priority for us, and we're glad that it made a difference during your visit. We appreciate you taking the time to share your experience and look forward to continuing to serve you in the future!

Texas Nissan of Grapevine responded

Thank you for your fantastic review! We're thrilled to hear that Samantha provided you with excellent customer service and kept you informed throughout the entire process. Clear communication is key to a great experience, and we’re glad she delivered that for you. If you need anything else or have further questions, please don’t hesitate to reach out. We look forward to serving you again soon!

Texas Nissan of Grapevine responded

Thank you for your review! We’re glad to hear that everything went well. We appreciate your suggestion about designing cars with minimal maintenance costs—it's valuable feedback that we’ll definitely take into consideration. If you have any other thoughts or need assistance in the future, feel free to reach out. Thanks again!

Texas Nissan of Grapevine responded

We’re glad to hear that the lady who assisted you provided great customer service and made a positive impression. We also appreciate your honesty about the time it took to complete the process, and we understand how important efficiency is. We’re always working to improve, and your input helps us do so. We’d love to assist you again in the future and will make sure to prioritize your time. Thank you for your patience and for choosing us!

Texas Nissan of Grapevine responded

Thank you for the wonderful review! We’re so glad to hear that you had a great experience and that Samantha provided you with excellent service. We truly appreciate your feedback and are happy that she could help you explore all your options in a professional manner. If you need anything in the future, don’t hesitate to reach out. We look forward to serving you again!

Texas Nissan of Grapevine responded

We're so glad to hear that our service team provided professional and courteous service, and that your car was completed on time. We appreciate your trust in us and look forward to serving you again in the future!

Texas Nissan of Grapevine responded

We sincerely apologize for the ongoing dissatisfaction you’ve experienced during your visits to our service department. While we’re glad to hear that Raymond provided great service, it’s concerning to know that your overall experience did not meet your expectations. Your feedback is incredibly important to us, and we take your concerns seriously. We strive to deliver a high level of service consistently, and it’s clear that we need to address the issues that have affected your experience. To discuss your concerns in more detail and work towards a resolution, we encourage you to contact our Service Director, Clint Givens, at Cgivens@vtaig.com. Clint is committed to understanding the specifics of your situation and ensuring that any issues are appropriately addressed. Thank you for bringing this to our attention. We appreciate your feedback, and we hope to have the opportunity to improve your experience in the future.

Texas Nissan of Grapevine responded

Thank you for your fantastic review! We're thrilled to hear you had a great experience at Texas Nissan of Grapevine. Your recommendation means a lot to us, and we look forward to helping your family and friends with their car-buying journey!