Texas Nissan of Grapevine - Service Center

Folks sitting in the windowed office need to come out to meet customers. Waiting to talk to your officer while you have an appointment is an interesting experience. meet customers. Waiting to talk to your officer while you have an appointment is an interesting experience. More

It was a long wait. A coke machine and vending machine in waiting area would be nice. Otherwise, service was ftiendly and got the recalls done so I don’t have to go back A coke machine and vending machine in waiting area would be nice. Otherwise, service was ftiendly and got the recalls done so I don’t have to go back. More

Excellent service by Samantha in the service department. She is a terrific goodwill ambassador for your dealership. Very knowledgeable . She is a terrific goodwill ambassador for your dealership. Very knowledgeable . More

Timely service, I didn’t have to wait for service person to come and get service started. to come and get service started. More

Janice was extremely helpful throughout the process. The customer waiting area was nice. I am leaving off 1 star because I had to have my car taken care of at home after the service did not properly ins The customer waiting area was nice. I am leaving off 1 star because I had to have my car taken care of at home after the service did not properly install the oil filter. However, when k called to let them know, they took care of me quickly and sent somebody to my house to remedy the issue. Overall, great customer service, but hoping the service men pay a bit more care to detail next time. More

Samantha Seyavong was awesome and very thorough. Took the time to help and go over every step of the process. Took the time to help and go over every step of the process. More

Professional and courteous. Constant follow up. Samantha did a great job capturing all my concerns and always keep me informed about the progress of the service Constant follow up. Samantha did a great job capturing all my concerns and always keep me informed about the progress of the service More

Our vehicle did not seem as clean as it has been in the passed, but it was fine. passed, but it was fine. More

Lies and poor communication for a simple oil change 3 visits for oil leaks after a 'free' oils change. I have 2 free oil changes left and will NOT be returning. Talked to the general manager after and di visits for oil leaks after a 'free' oils change. I have 2 free oil changes left and will NOT be returning. Talked to the general manager after and discovered solid facts More

Everyone is very helpful. Service staff is good and very friendly. I would give 5 stars but had to wait for oil change. Service staff is good and very friendly. I would give 5 stars but had to wait for oil change. More