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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.4
405 Reviews

405 Reviews of Texas Nissan of Grapevine - Service Center

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April 29, 2025

The service advisor was very helpful in leting me know what i needed, while still staying in budget. More

by mleepompey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Apr 30, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We’re glad to hear that your service advisor was able to help you prioritize what you needed while staying within your budget. We always strive to provide helpful and transparent service, and we appreciate your feedback. We look forward to serving you again in the future!

April 28, 2025

They were expedient and understanding. Very pleasant experience and did a wonderful job. Thank you! More

by ronaldsisk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Burreal
Apr 29, 2025 -

Texas Nissan of Grapevine responded

Thank you for taking the time to share your experience! We're so glad to hear that our team was expedient, understanding, and made your visit a pleasant one. It’s always our goal to provide excellent service and ensure everything goes smoothly, so we’re happy to know we delivered that for you. We truly appreciate your kind words and look forward to serving you again in the future!

April 28, 2025

The service was, but the management needs a lot improvement ?? I'm done, thank you More

by We4jc1
Recommend Dealer
Yes
Employees Worked With
Mr. Raymond
Apr 29, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback. We're glad the service met your expectations, but we apologize that the management experience fell short. We truly value your input and will use it to improve. If you ever decide to give us another chance, we’d love the opportunity to serve you better. Thank you for your time!

April 27, 2025

It was good. Nice people a nice waiting area everything went good It was good. More

by POLYNANA1
Recommend Dealer
Yes
Employees Worked With
Can't remember his name
Apr 28, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're happy to hear that everything went well and that you enjoyed the friendly atmosphere and comfortable waiting area. We appreciate your feedback and look forward to serving you again soon!

April 27, 2025

It was all based on how she conducted herself. She followed up and texted updates often and knew the urgency of getting my vehicle back. Prior experiences my advisor was a ghost. More

by Kathycourtney2013
Recommend Dealer
Yes
Employees Worked With
Samantha
Apr 28, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! It’s great to hear that your advisor stayed in communication, provided timely updates, and understood the urgency of your situation. Consistent follow-up makes all the difference, and we're glad this visit stood out in a positive way compared to your past experiences. We appreciate your trust and look forward to continuing to deliver that level of service!

April 26, 2025

Professional, trustworthy dealership that is focused on customer service. I've been going to this dealership for many years & have no complaints. More

by Reviewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Tomlin
Apr 28, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words and for being a loyal customer over the years! We're thrilled to hear that you continue to have a positive experience with us. Providing excellent customer service is our top priority, and we look forward to serving you for many more years to come!

April 24, 2025

Able to explain everything well and help me choose which services are needed at the time More

by GABRIEL.DELAROSA
Recommend Dealer
Yes
Employees Worked With
Samantha
Apr 24, 2025 -

GABRIEL.DELAROSA responded

Thank you for the great service Samantha!

Apr 25, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're glad to hear that our team was able to explain everything clearly and assist you in selecting the services that best met your needs. We appreciate your trust and are here to help whenever you need us!

April 22, 2025

Fantastic job on my truck repair! Tech went beyond expectations. Sam provided regular communication on status! More

by MIKEMNOTATWORK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Apr 23, 2025 -

Texas Nissan of Grapevine responded

Thank you for the wonderful feedback! We're thrilled to hear that the truck repair was a success and that our tech went above and beyond. It's great to know Sam kept you informed with regular updates. We appreciate your trust in us!

April 19, 2025

Raymond is my advisor and he takes good care of me and my family. We have to keep our 2016 Nissan Pathfinder going as long as we can! More

by KACY QUIANES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
Apr 22, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're so glad to hear that Raymond takes such good care of you and your family. It's wonderful to know that you can rely on him to keep your Pathfinder in great shape. We truly appreciate your trust and look forward to continuing to support you with all your vehicle needs!

April 18, 2025

Personnel at this dealership are very reliable and professional. Maintenance services were explained well and performed in a timely manner. More

by RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Webster
Apr 22, 2025 -

Texas Nissan of Grapevine responded

Thank you for the thoughtful feedback! We're glad to hear that our team made a positive impression with their professionalism and reliability. It's great to know the maintenance services were clearly explained and completed efficiently—we always strive to make every visit as smooth and informative as possible. We appreciate you choosing us and look forward to serving you again!