Texas Nissan of Grapevine - Service Center

Texas Nissan of Grapevine responded

Thank you for your amazing review! We're so glad to hear that you had such a positive experience with us. We truly appreciate your kind words and are thrilled to know you'll be coming back. We look forward to serving you again in the future!

Texas Nissan of Grapevine responded

Thank you for your fantastic review! We're so glad to hear that you experienced fast service and great customer care. AK is truly an asset to our team, and we're thrilled that you enjoyed working with him. We appreciate your feedback and look forward to assisting you again in the future!

Texas Nissan of Grapevine responded

Thank you for your fantastic review! We're thrilled to hear that you experienced fast service and excellent communication. Tony is indeed a valuable part of our team, and we're glad he made your experience great. We appreciate your feedback and look forward to assisting you again in the future!

Texas Nissan of Grapevine responded

Thank you for your great review! We're so glad to hear that Samantha was respectful and courteous, and that she worked efficiently to get you taken care of even without an appointment. We truly appreciate your feedback and look forward to assisting you again in the future!

Texas Nissan of Grapevine responded

Thank you for your wonderful review! We're so glad to hear that you were greeted promptly, and that we exceeded your expectations by completing the service in half the expected time. We truly appreciate your feedback and look forward to providing you with excellent service again in the future!

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We're so glad to hear that Samantha provided exceptional service by following up and keeping you updated throughout the process. We truly appreciate your kind words and are happy that your experience was a positive one. We look forward to assisting you again in the future!

Texas Nissan of Grapevine responded

Thank you for your amazing review! We're so glad to hear that AK went above and beyond to make your experience as stress-free as possible, from getting your car towed in to arranging a rental. It's wonderful to know that he made you feel like family with his warm smile and personal touch. We’re also glad to hear Tony provided great service as well. We truly appreciate your kind words and will be sure to share your praise with both of them. We look forward to assisting you again in the future!

Texas Nissan of Grapevine responded

Thank you for your feedback. We sincerely apologize for the excessive wait time you experienced during your recent oil change appointment. We understand how frustrating this can be, especially when you have a scheduled time. To help address your concerns and improve our service, we encourage you to reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. He is committed to ensuring that our customers receive timely and efficient service. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Thank you once again for your feedback.

Texas Nissan of Grapevine responded

Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations regarding pricing, service timing, and issue resolution. Your concerns are important to us, and we strive to provide the best service possible. To address your specific situation more directly, we encourage you to contact our Service Director, Clint Givens, at Cgivens@vtaig.com. He is dedicated to ensuring our customers receive the attention and solutions they deserve. We appreciate you bringing this to our attention, and we hope to regain your trust in the future. Thank you again for your feedback.

Texas Nissan of Grapevine responded

Thank you for your excellent review! We’re delighted to hear that you received great customer service and that our team was able to explain everything about your services clearly. Providing thorough information and support is important to us, and it’s wonderful to know that you felt well taken care of. We appreciate you taking the time to share your experience and look forward to serving you again in the future! If you have any further questions or need assistance, please don’t hesitate to reach out.