Texas Nissan of Grapevine - Service Center

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re delighted to hear that Ajax provided you with a great experience as your sales person. It's also wonderful to know that our district sales manager stepped in to ensure your back brakes were taken care of. We strive to offer exceptional service, and it’s rewarding to see that reflected in your experience. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We appreciate your trust in us and look forward to serving you again!

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re glad to hear that we were able to get everything done quickly for you and that our team prioritized your extra request. Providing efficient and responsive service is what we aim for, and it’s wonderful to know we met your needs. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Texas Nissan of Grapevine responded

Thank you for your positive feedback! We’re thrilled to hear that you received excellent service during your oil change and tire rotation. It's great to know that scheduling was easy for you and that our team provided prompt and high-quality service. We always strive to deliver the best experience for our customers. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your trust in us and look forward to seeing you again soon!

Texas Nissan of Grapevine responded

Thank you for your review! We're glad to hear that you experienced quick and efficient service during your visit. It's great to know that you appreciated the overview of other repairs we provided; our goal is to keep you informed so you can make the best decisions for your vehicle. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We truly appreciate your business and look forward to serving you again!

Texas Nissan of Grapevine responded

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your oil change appointment. It is unacceptable that the oil filter was not ordered and that you had to wait for it to be delivered. We understand your frustration and appreciate you bringing this to our attention. To address your concerns directly, we encourage you to contact our Service Director, Clint Givens, at Cgivens@vtaig.com. He would be happy to discuss your experience further and work to resolve any issues. We appreciate your patience and hope to have the opportunity to improve your experience in the future. Thank you for your understanding.

Texas Nissan of Grapevine responded

Thank you for your feedback. We sincerely apologize for the long wait time and the disappointment regarding your vehicle's service. This is not the standard we strive for, and we understand how frustrating it can be when your expectations are not met. To address your concerns directly, we encourage you to contact our Service Director, Clint Givens, at Cgivens@vtaig.com. He will be able to assist you and ensure your experience is addressed appropriately.

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re pleased to hear that Samantha provided you with thorough and efficient service during your visit. It’s important to us that our customers feel respected and not pressured into unnecessary services, and we’re glad to hear that she upheld those values. If there’s anything else we can assist you with or if you have further questions, please feel free to reach out. We appreciate your business and look forward to serving you again!

Texas Nissan of Grapevine responded

Thank you for your kind review! We’re so glad to hear that our team member was helpful and informative during your visit. Providing timely service is important to us, and we’re thrilled that we met your expectations. Your feedback is greatly appreciated, and we look forward to serving you again in the future. If you have any questions or need further assistance, please don’t hesitate to reach out!

Texas Nissan of Grapevine responded

Thank you for your excellent review! We’re thrilled to hear that Samantha provided you with amazing service as your advisor. Keeping our customers well-informed during diagnostics and repairs is a top priority for us, and we're glad to know she exceeded your expectations. Your satisfaction is important to us, and we appreciate your recognition of Samantha's efforts. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re glad to hear that your visit went well and that you experienced a shorter wait time. We understand that weather can affect services like car washes, but we appreciate your understanding. If you have any questions or need assistance during your next visit, please feel free to reach out. We look forward to seeing you again, hopefully with better weather for a car wash!