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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.5
512 Reviews

512 Reviews of Texas Nissan of Grapevine - Service Center

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June 26, 2025

Samantha was very helpful and took ownership of helping us even though they had no record of our appointment. More

by JLILLY49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Jun 27, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're glad to hear that Samantha was very helpful and took ownership of assisting you, even without a record of your appointment. It’s great to know she was able to support you and ensure your visit went smoothly. We appreciate your feedback and look forward to serving you again!

June 26, 2025

Efficient, quick service, great communication, personable It's easy to schedule service online. I really like the dealership and service department. More

by ANGELAB1013
Recommend Dealer
Yes
Employees Worked With
Janice
Jun 27, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We're happy to hear that our service was efficient, quick, and supported by great communication. It’s great to know you find scheduling online easy and enjoy your experience with both our dealership and service department. We appreciate your kind words and look forward to assisting you again!

June 26, 2025

Scheduling the appt was easy. The communication all the way through the process was excellent. More

by BDONALDSON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice
Jun 27, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're glad to hear that scheduling your appointment was easy and that communication throughout the process was excellent. We appreciate your kind words and look forward to assisting you again!

June 25, 2025

Brian was great and made sure all my concerns were addressed and that I was well taken care of More

by DAVIESFAMILY96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Jun 26, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We’re glad to hear that Brian took the time to address all your concerns and ensured you felt well cared for. We appreciate your feedback and are here whenever you need assistance!

June 25, 2025

Very professional and helpful. Seemed truly honest and performed tasks well and in a good amount of time. More

by HANER_C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Jun 27, 2025 -

Texas Nissan of Grapevine responded

Thank you for taking the time to leave a review! We're delighted to hear that you found our team professional, helpful, and honest, and that your service was completed efficiently. We appreciate your feedback and look forward to assisting you again!

June 24, 2025

Courtesy and kind and pricy and a bit of a distance from home to visit. More

by SilverRope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gentleman who greeted me
Jun 25, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback. We're glad to hear you experienced our courteous service. We understand the distance can be challenging and appreciate your thoughts on pricing. Your insights help us improve and serve you better in the future!

June 24, 2025

Folks sitting in the windowed office need to come out to meet customers. Waiting to talk to your officer while you have an appointment is an interesting experience. More

by albertesp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jun 25, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback and we appreciate your insight. Your comments help us improve, and we’re glad you chose us for your appointment.

June 24, 2025

It was a long wait. A coke machine and vending machine in waiting area would be nice. Otherwise, service was ftiendly and got the recalls done so I don’t have to go back More

by cmh1954
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice and Manager
Jun 25, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're glad to hear you received friendly service and that your recalls were completed. We appreciate your suggestion about the refreshments and will definitely pass it along. Your comfort is important to us!

June 23, 2025

Excellent service by Samantha in the service department. She is a terrific goodwill ambassador for your dealership. Very knowledgeable . More

by wbkennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Jun 24, 2025 -

Texas Nissan of Grapevine responded

We’re thrilled to hear about your excellent experience with Samantha! Our team strives to provide top-notch service, and it’s great to know she made a positive impact. Thank you for your kind words!

June 22, 2025

Timely service, I didn’t have to wait for service person to come and get service started. More

by ANTHONY_DANSBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Jun 24, 2025 -

Texas Nissan of Grapevine responded

Thanks for the fantastic feedback, Anthony! We're thrilled to hear you experienced timely service and didn’t have to wait. Our team works hard to provide a seamless experience for our customers. Looking forward to seeing you again!

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