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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.5
491 Reviews

491 Reviews of Texas Nissan of Grapevine - Service Center

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June 16, 2025

Janice was very knowledgeable, kind & considerate for the situation I was in! She made this a stress-free situation for me! More

by KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice
Jun 18, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We are delighted to hear that Janice provided you with knowledgeable and considerate service. Our goal is to make every experience as stress-free as possible, and it’s great to know we achieved that for you. We appreciate your support!

June 15, 2025

Excellent service but they charge and additional 3% if you pay with credit card, that was really disappointing! More

by Cecilia Bojorquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
Jun 18, 2025 -

Texas Nissan of Grapevine responded

Thank you, Cecilia, for your feedback. We appreciate your recognition of our excellent service. We understand that the additional charge for credit card payments can be disappointing, and we value your insights on this matter. To discuss this in more detail, please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. We are here to help and appreciate your understanding.

June 15, 2025

Janice , my service rep was fantastic. She worked with me and kept me informed on the status of my repairs. Very professional and friendly. More

by TEXDOC1229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice
Jun 16, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're delighted to hear that Janice provided fantastic, professional, and friendly service while keeping you informed throughout your repairs. We'll make sure she knows how much you appreciate her. Looking forward to assisting you again!

June 14, 2025

Very helpful. She explained to me the work that was needed for my car to perform better. More

by OWENROWE2004
Recommend Dealer
Yes
Employees Worked With
Samantha
Jun 17, 2025 -

Texas Nissan of Grapevine responded

Thank you for your positive feedback! We are thrilled to hear that our team provided helpful explanations regarding the work needed for your car. Ensuring that our customers have a clear understanding of their vehicle's needs is a priority for us. We look forward to seeing you next time!

June 14, 2025

I was hesitant to go back to this dealership after coming here for years. I haven’t always been pleased with the experience in the past but decided to give it another try. I arrived around 10:30 on a busy Fr More

by danielle.goree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Jun 18, 2025 -

Texas Nissan of Grapevine responded

Thank you, Danielle, for sharing your positive experience with us. We truly appreciate your decision to give us another chance and are thrilled to hear that your visit exceeded your expectations. It’s wonderful to know that Samantha provided you with attentive and knowledgeable service, addressing your concerns and ensuring you felt comfortable throughout the process. We strive to create a welcoming environment, and it’s great to hear that the improvements made have made a difference. Your feedback on transparency in pricing and the convenience of our services is also appreciated. We’re glad that everything from the notifications to the oil change reminder sticker met your expectations. We look forward to welcoming you back for your future service needs, and if you have any further feedback or questions, please feel free to reach out. Thank you again for your kind words!

June 14, 2025

Outstanding Things are much better now that the service manager and Samantha make a big difference. More

by SUERL
Recommend Dealer
Yes
Employees Worked With
Samantha
Jun 18, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback. We are thrilled to hear that you have had a positive experience and that our service manager and Samantha have made a significant impact. Our team strives to provide exceptional service, and it’s rewarding to know that our efforts are recognized. We look forward to serving you again!

June 13, 2025

The professional, friendly, and trustworthy help I get from Samantha and everyone at Texas Nissan is worth a lot to me. But, I do appreciate the fair prices they ask me for the work they recommend. Keep More

by AJS777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha, Clint, Chase
Jun 17, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with Samantha and our team. Providing professional, friendly, and trustworthy service is our top priority, and we’re glad you appreciated our fair pricing. We look forward to seeing you again in a few months!

June 13, 2025

Great job by the service desk. He is very kind and acts like he cares More

by CTORREZ9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah? Not positive
Jun 17, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We are thrilled to hear that our service desk team made a positive impression on you with their kindness and care. Our goal is to ensure a great experience for all our customers, and it’s rewarding to know we succeeded with you. We look forward to serving you again!

June 12, 2025

We couldn’t be more grateful for the outstanding support we’ve received! Samantha is always professional, responsive, and incredibly helpful every time we need assistance with any of our vehicles. Whether i More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Seyavong
Jun 13, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing such wonderful feedback! We’re so glad Samantha has been a reliable and helpful resource for you. Your kind words mean a lot, and we’ll make sure Samantha knows how much you appreciate her dedication and hard work!

June 11, 2025

Samantha was great and Awesome. She takes care of me all the time. Awesome worker More

by cedric_d_hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Jun 12, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We’re happy to hear Samantha always takes great care of you. She truly is awesome!

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