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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.4
437 Reviews

437 Reviews of Texas Nissan of Grapevine - Service Center

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April 30, 2025

Very welcoming, friendly and helpful Very much impressed Excellent and awesome Appreciate a lot Thank you More

by vincentdcunha
Recommend Dealer
Yes
Employees Worked With
Samantha
May 02, 2025 -

Texas Nissan of Grapevine responded

Thank you so much for the kind words! We're thrilled to hear that you felt welcomed and found the team to be friendly and helpful. It means a great deal to us that you were impressed with your experience and took the time to share your appreciation. We're grateful for your support and look forward to welcoming you again in the future!

April 30, 2025

Excellent experience -- Arturo was helpful and kept me informed. The service was convenient and very efficient. More

by Frank_smith
Recommend Dealer
Yes
Employees Worked With
Arturo
May 01, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're so glad to hear that your experience was excellent and that Arturo provided helpful and informative service. It's great to know that the process was both convenient and efficient. We truly appreciate your business and look forward to assisting you again in the future!

April 29, 2025

Timely service, detailed explanations of what they would do and provided options for level of service.?????? More

by RGAJAA
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 30, 2025 -

Texas Nissan of Grapevine responded

Thank you for your great feedback! We're glad to hear that you appreciated the timely service and the detailed explanations provided throughout your visit. It's important to us that you're informed and comfortable with your options, and we're pleased we could deliver that level of care. We look forward to assisting you again in the future!

April 29, 2025

Service Advisor was extremely professional. The best advisor I’ve had at this location. Been there several times over the years. More

by jayshouses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Apr 30, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're thrilled to hear that your service advisor provided such a professional and positive experience. It’s great to know that after several visits, you've found the service to be consistently excellent. We truly appreciate your continued trust in us and look forward to assisting you again in the future!

April 29, 2025

The service advisor was very helpful in leting me know what i needed, while still staying in budget. More

by mleepompey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Apr 30, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We’re glad to hear that your service advisor was able to help you prioritize what you needed while staying within your budget. We always strive to provide helpful and transparent service, and we appreciate your feedback. We look forward to serving you again in the future!

April 29, 2025

Overall, it was good It was a positive experience. He was very helpful, friendly and informative. Thank you More

by AALKHATIB0
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 30, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re happy to hear that you had a positive experience and that our team was helpful, friendly, and informative. Your satisfaction is important to us, and we’re grateful for your kind words. We hope to assist you again in the future!

April 28, 2025

The service was, but the management needs a lot improvement ?? I'm done, thank you More

by We4jc1
Recommend Dealer
Yes
Employees Worked With
Mr. Raymond
Apr 29, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback. We're glad the service met your expectations, but we apologize that the management experience fell short. We truly value your input and will use it to improve. If you ever decide to give us another chance, we’d love the opportunity to serve you better. Thank you for your time!

April 28, 2025

They were expedient and understanding. Very pleasant experience and did a wonderful job. Thank you! More

by ronaldsisk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Burreal
Apr 29, 2025 -

Texas Nissan of Grapevine responded

Thank you for taking the time to share your experience! We're so glad to hear that our team was expedient, understanding, and made your visit a pleasant one. It’s always our goal to provide excellent service and ensure everything goes smoothly, so we’re happy to know we delivered that for you. We truly appreciate your kind words and look forward to serving you again in the future!

April 27, 2025

It was all based on how she conducted herself. She followed up and texted updates often and knew the urgency of getting my vehicle back. Prior experiences my advisor was a ghost. More

by Kathycourtney2013
Recommend Dealer
Yes
Employees Worked With
Samantha
Apr 28, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! It’s great to hear that your advisor stayed in communication, provided timely updates, and understood the urgency of your situation. Consistent follow-up makes all the difference, and we're glad this visit stood out in a positive way compared to your past experiences. We appreciate your trust and look forward to continuing to deliver that level of service!

April 27, 2025

It was good. Nice people a nice waiting area everything went good It was good. More

by POLYNANA1
Recommend Dealer
Yes
Employees Worked With
Can't remember his name
Apr 28, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're happy to hear that everything went well and that you enjoyed the friendly atmosphere and comfortable waiting area. We appreciate your feedback and look forward to serving you again soon!

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