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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.4
406 Reviews
Call Service Center (817) 533-4244

406 Reviews of Texas Nissan of Grapevine - Service Center

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March 29, 2025

I the man that walked me through my experience at the dealership was very kind, thoughtful towards me, gave me his full attention and explained in detail everything that related to my car. Great Guy, de More

by Shelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marjo Webster
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Apr 01, 2025 -

Texas Nissan of Grapevine responded

We're thrilled to hear that your experience was so positive! It's great to know that the team member who helped you was kind, attentive, and thorough in explaining everything about your car. We truly appreciate your feedback, and we're lucky to have such a dedicated person on our team! Thank you for sharing, and we look forward to assisting you again soon!

March 29, 2025

The staff was very helpful and curteous. They answered my questions that I had. No oroblems More

by Phyllisplease
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Apr 01, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We're glad to hear that our staff was helpful and courteous, and that all your questions were answered. We appreciate your feedback and look forward to assisting you again in the future!

March 28, 2025

No coffee all morning available which is suppose to be part of the waiting room process. More

by BILLTRACIETARA
Recommend Dealer
Yes
Employees Worked With
Leo. Did an excellent job.
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Mar 31, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback. We appreciate you bringing the coffee availability to our attention. We understand that amenities like coffee can enhance the waiting room experience, and we strive to provide a comfortable environment for our customers. We'll certainly look into this to ensure that our waiting area amenities are consistently available. We appreciate you taking the time to share your observation.

March 28, 2025

they use to take care of the customers. they informed me this is the last time I will get free tire rotation, even though I purchased my tires there More

by MRS.MDZE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
manager
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Mar 31, 2025 -

Texas Nissan of Grapevine responded

We appreciate you sharing your feedback. We are sorry to hear about your concern regarding the free tire rotations. We value your patronage and would like to ensure you have all the information regarding our service policies. To discuss this matter further, we encourage you to reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. He will be able to provide you with more details and address your concerns directly.

March 28, 2025

timely and thorough service performed on my car purchased here . friendly revive team of dealership More

by Sam Ar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
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Mar 31, 2025 -

Texas Nissan of Grapevine responded

It's great to hear that you received timely and thorough service on your car! We're also delighted that you found our service team friendly. We strive to provide efficient and comprehensive service, and it's always rewarding to know when we've met those goals. We appreciate your positive feedback.

March 27, 2025

Samantha was awesome in her job. However the pricing is extremely ridiculous. Found another place for half the pricing. More

by claudettenthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Mar 28, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're glad to hear Samantha provided great service and took care of you. We understand your concerns about pricing, and we always strive to offer the best value. We're sorry to hear you found a more affordable option elsewhere, but we appreciate you taking the time to share your experience. If there's anything else we can do to assist you in the future, please don't hesitate to reach out.

March 27, 2025

Samantha was amazing and very informative and really kept me informed on timing and pricing More

by ALASHOMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Mar 28, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're so glad to hear that Samantha took great care of you and kept you informed every step of the way. We truly appreciate your feedback and are happy she was able to make the process smooth and transparent. We look forward to assisting you again in the future!

March 27, 2025

The customer service I received from AK was top notch. He was very attentive and polite. More

by rhon_day_vu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK
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Mar 28, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're so glad to hear that AK provided you with top-notch service and was attentive and polite throughout your visit. We truly appreciate your feedback and look forward to serving you again in the future!

March 27, 2025

I believe the young man that helped me was Shawn. He was extremely professional and knowledgeable. I left feeling valued. I would recommend buying Nissan to anyone. More

by ZINEALIAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
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Mar 28, 2025 -

Texas Nissan of Grapevine responded

Thank you for the wonderful feedback! We're so glad Shawn was able to assist you and provide the professional, knowledgeable service you deserve. It’s great to know you left feeling valued – that's exactly what we strive for with every customer. We truly appreciate your recommendation and look forward to helping you again in the future!

March 27, 2025

This facility is clean and offers amenities while your car is being serviced. Samantha, my service representative, was very professional and knowledgeable. More

by MGEEPACK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Mar 31, 2025 -

Texas Nissan of Grapevine responded

We're glad to hear you appreciated the clean facility and amenities provided during your car's service. It's also wonderful that Samantha was professional and knowledgeable. We strive to create a comfortable and efficient service experience for our customers, and we're pleased to know that you had a positive visit. Thank you for your feedback.

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