Texas Nissan of Grapevine - Service Center

I hate to say it, but this place has really lost its touch. The sales team is great, and I love shopping here, but the service area is another story. It used to be great. I'm not sure what happened o touch. The sales team is great, and I love shopping here, but the service area is another story. It used to be great. I'm not sure what happened over the past couple of years. They failed to rotate my tires, and I had to drive back to get it done, and they left my vehicle sitting for almost an hour before they told me it was ready. More

Good location and friendly on walk in appointments. Had to get an oil change but was short on time but they got me in and out within half an hr Had to get an oil change but was short on time but they got me in and out within half an hr More

My experience with this location has been great the employee are very kind and care about there customers. employee are very kind and care about there customers. More

I have found the service at Texas Nissan to be prompt and efficient. They are very good at describing what they will do and always check with me if they need to do something more. They’re very good at ex and efficient. They are very good at describing what they will do and always check with me if they need to do something more. They’re very good at explaining the situation. I’ve also found them to be excellent at communicating when my car will be ready and informing me when it is in fact ready. More

Plus: People (Shawn & Leo) very pleasant & efficient. +++++ Like the service advisors a lot - make you feel special. . Quite nice! Minus: Waiting room typical (dated) and not enough seats. Nothing spe +++++ Like the service advisors a lot - make you feel special. . Quite nice! Minus: Waiting room typical (dated) and not enough seats. Nothing special. If you’re used to service waiting area and amenities at Sewell - you’ll miss it. Go look at service areas at Sewell BMW in Grapevine for the gold standard. More

This dealership has had constant and full change of staff making it impossible to develop a relationship based on trust making it impossible to develop a relationship based on trust More

I have always had good service at this dealership. They keep my car running smoothly and always tell me what the cost is up front. They keep my car running smoothly and always tell me what the cost is up front. More

Thank you Samantha the service was great see you later when we need to get oil when we need to get oil More

Service advisor was kind and polite, understood the issue and cared for my concern and got the work completed as promised within time. and cared for my concern and got the work completed as promised within time. More

Service was completed in the amount of time that I was advised of. Leo is a personable and affective Service Advisor. Glad that he's with Texas Nissan of Grapevine. advised of. Leo is a personable and affective Service Advisor. Glad that he's with Texas Nissan of Grapevine. More