Texas Toyota of Grapevine

We came to Toyota of Grapevine to buy a car that my girlfriend was ready to trade in — her vehicle was fully paid off, and we were told by other dealerships that a physical title wasn’t required becaus girlfriend was ready to trade in — her vehicle was fully paid off, and we were told by other dealerships that a physical title wasn’t required because they could process it electronically. This dealership never told us otherwise. We went through the entire process: Agreed on the price, Signed the paperwork, Ran her credit, and Paid the down payment. We were even told in finance that we could take the car home that day and just bring in the title later. But as soon as we left the finance office, the salesman, Jayson, came out and told us we couldn’t take the car — that it was “against policy.” That “policy” was never once mentioned until after everything was already finalized. At that point, the damage was done. My girlfriend now has a hard inquiry on her credit and nothing to show for it. The time, effort, and trust we put into this transaction were completely wasted. They offered to cancel the deal, but that doesn’t undo the impact of what happened — nor did they offer any real apology or solution to make things right. This wasn’t just a minor misunderstanding. This was flat-out poor communication, bad customer service, and a failure to own up to their mistake. If you’re shopping here, I strongly recommend getting everything in writing and being cautious about verbal promises. We expected better from a dealership with this kind of reputation, but our experience was frustrating, misleading, and disappointing. More

Olaide was very kind, professional, and helped us find the best deal. I’m extremely happy with my experience. the best deal. I’m extremely happy with my experience. More

I have been working with Milton Hernandez and Caleb and has been amazing experience. I know has been a long way for my vehicle, but overall I had had amazing experience with them. has been amazing experience. I know has been a long way for my vehicle, but overall I had had amazing experience with them. More

syed hossain helped me with the service i am glad i will come next time. come next time. More

Esta mañana viene al area de servicio a la 8 de la mañana para un problema que tiene mi vehículo en el techo en la parte de atrás está despegado estuvo en servicio cuatro horas y cuando vine a recogerlo el v para un problema que tiene mi vehículo en el techo en la parte de atrás está despegado estuvo en servicio cuatro horas y cuando vine a recogerlo el vehículo seguía con el mismo problema se lo volvieron a llevar y me dijeron que estaba listo la persona que me atendió me dijo que no podían hacer nada con el problema y además en el area que verificaron del techo lo dejaron sucio fui con el mánager para que viera cual era el problema y me dijo que porque estaba sucio el techo y yo le indiqué que había sido ahí cuando revisaron el techo estuve hablando con él y no me ofreció ninguna solución para arreglar el problema y ni siquiera indicó que se llevaran el vehículo para limpiar el area sucia del techo lamentablemente tienen un servicio muy pésimo en el area de servicio estoy muy molesto por la atención del mánager que no ofreció resolver el problema para mi tienen 0 en esa area porque no existe un número más bajo que ese para darle otra clasificación More