Texas Toyota of Grapevine

Dexter was great! He did a fantastic job helping us find the perfect vehicle. He was very knowledgeable about all the vehicles we were interested in as well as letting He did a fantastic job helping us find the perfect vehicle. He was very knowledgeable about all the vehicles we were interested in as well as letting us drive them all. More

It was a great over all experience and our sales rep was amazing. It was better than other dealerships. amazing. It was better than other dealerships. More

Sam Salloum was exceptional he provided amazing service. He was patient and had a positive attitude. Would recommend to anyone and everyone! He was patient and had a positive attitude. Would recommend to anyone and everyone! More

As a Toyota lease customer I expected better from the Toyota service department in Grapevine. I had an appointment for my 6 month service which included an oil change and a tire rotation. This has never Toyota service department in Grapevine. I had an appointment for my 6 month service which included an oil change and a tire rotation. This has never taken longer than 1-2 hours on a busy day. Today I waited 3 and a half hours. I wasn’t communicated with about wait time upon arrival and when I asked my servicer Sabrina two hours in to waiting she told me there were busy, instead of giving me a time estimate like I had asked. I had to ask her three times before she answered my question and gave me an estimate of 2-3 hours. When my lease is up I was planning to purchase my car but after the lack of professionalism and communication I recieved today I will look elsewhere. More

Milton Hernandez He worked with us very well and was super patient with us If you do go always as for miltion ! super patient with us If you do go always as for miltion ! More

Jesus helped me with the purchase of my used Prius! He knew everything about it! Even got me floor mats as the car originally didn’t come with any! Thank you Jesus! He knew everything about it! Even got me floor mats as the car originally didn’t come with any! Thank you Jesus! More

Dexter was a pleasure to work with, I felt very safe and is was just about a dollar. I had a great experience! Thank you, Melanie is was just about a dollar. I had a great experience! Thank you, Melanie More

Great service and very friendly. Lucas is awesome. He's was very helpful and explained the whole process to us. He found just what we needed. Lucas is awesome. He's was very helpful and explained the whole process to us. He found just what we needed. More

Jesus was great! Helped my friend get a used Prius prime! Answered all my questions! Thanks Jesus! Helped my friend get a used Prius prime! Answered all my questions! Thanks Jesus! More

Disappointed and Misled – Buyer Beware I purchased a vehicle from Toyota of Grapevine that looked good in photos, but what the dealership failed to disclose was extensive prior damage. The undercarriage vehicle from Toyota of Grapevine that looked good in photos, but what the dealership failed to disclose was extensive prior damage. The undercarriage was compromised, and the subframe was misaligned. Once I discovered the issues, the dealership agreed to buy the vehicle back, but failed to honor the full refund promised in their own email. To make matters worse, the car was relisted for sale within hours. That’s not just careless, it’s dishonest. The staff was eager to close the sale but nearly unresponsive when it came time to make things right. General Manager Neal Asaad showed poor leadership throughout the process, and sales staff Steve Naffa and Mahmoud Alnasse embodied every negative stereotype of used car salesmen. If you value transparency, integrity, and customer service, I strongly recommend shopping elsewhere. More