Texas Toyota of Grapevine

Big Will was amazing! ! He listened and was honest. Recommended and found the car for us. Perfect service! ! He listened and was honest. Recommended and found the car for us. Perfect service! More

Easy process and good customer service experience. This will be my second buy with them. This will be my second buy with them. More

Wonderful experience! My fiancé got his 2017 RAV4 here so I decided to give it a shot after a lady hit me and totaled my 2013 Volkswagen Passat. Brian B. was amazing in fi My fiancé got his 2017 RAV4 here so I decided to give it a shot after a lady hit me and totaled my 2013 Volkswagen Passat. Brian B. was amazing in finding exactly what I was wanting and doing his best to get it my price range! The business side took care of me and made sure I get the protection I needed while staying close to my budget!!! Great staff!! I felt like I was listened too! No haggling just straight forward!!! I will be coming back when I’m ready to upgrade the 2021 Toyota Coralla LE they sold me!!! Best buying experience ever!!! Thank you so much!!! More

STAY AWAY. If I could give zero stars then I would. Steve Nafaa is a sales rep that has no morals and will not honor his word. I live out of state but found a v If I could give zero stars then I would. Steve Nafaa is a sales rep that has no morals and will not honor his word. I live out of state but found a vehicle online and started chatting with Steve. We agreed on a small discount. I have a relative that lives close and he went to drive the vehicle. All was good, it was just missing floor mats. I email and say if he can include floor mats we got a deal. Steve agrees and send me off to another rep to work out sending a deposit and ironing out details. The second rep tells me that we have to either accept the discount OR get the floor mats. I send over the screen shot of the conversation with Steve and they come back to me with its one or the other. I am upset and email Steve back with screen shots of him agreeing to both and all he says is the mats have to be at your cost. That is the last contact Steve and I had, he stopped replying and stopped answering my calls. After reaching out to another manager I found out that he sold the car to someone else that same day. This wasted a few days of my time, my relative drove 45 min each way for a test drive. Steve is a sleezy person and should not be trusted. Go to a dealership with morals and avoid this one at all costs. If you read other reviews, I am not alone in how I was treated, learn from my mistake. More

I would like to commend Will Shearins for his help guiding me through my purchase. At his recommendation I got the Platinum extended warranty and it has helped me so much. I have saved ALOT of monies guiding me through my purchase. At his recommendation I got the Platinum extended warranty and it has helped me so much. I have saved ALOT of monies by having this package. Things wear out on vehicles as you drive them and this package paid for itself! It covered a rack and pinion boot and also my hvac(this is so important living in Texas). Keep up the good work Will and Toyota of Grapevine! More

Our Salesman Big Will was awesome. Best car buying experience I've ever had. He was great. Best car buying experience I've ever had. He was great. More

Very knowledgeable, fast, and efficient. Wonderful salesman and great inventory. The whole process was easy and enjoyable. Wonderful salesman and great inventory. The whole process was easy and enjoyable. More

He was wonderful and knew exactly what I was looking for thank you so much. thank you so much. More

Buying a new car should be fun. No games, no hardball upsells. You want honesty and transparency and that's what I got. I'm 67 and this was my 13th new car purchase. It was also the No games, no hardball upsells. You want honesty and transparency and that's what I got. I'm 67 and this was my 13th new car purchase. It was also the best car buying experience I've ever had. I give these folks an A+ on their professionalism and business ethics. More