Texas Toyota of Grapevine

Great dealership! Mentioning Duane Stice, finance, and Monica Martinez, service.....5 stars. Smoothest experience with sales and service. Mentioning Duane Stice, finance, and Monica Martinez, service.....5 stars. Smoothest experience with sales and service. More

Terrible experience. And it got worst! INITIAL REVIEW: I purchased a used car, and took three sales rep to finalize the agreement. I never received the key until the And it got worst! INITIAL REVIEW: I purchased a used car, and took three sales rep to finalize the agreement. I never received the key until the documents were signed. I was told to wait outside. When they deliver the key, there was no second key. They didn't provide any support afterward to fix the problem, and several other parts that were missing and agreed to be provided, actually never got delivered. After two months of calls and messages with the sales rep who promised to solve all issues discussed, ended up ghosting Do not trust AFTER: As stated by their reply, I actually received a call scheduling an appointment for service. I decided to give them a second chance, scheduled the service, and deliver the car on the designated day and time. Here is the list of poor performance by the local team: - I arrived on time for the appointment. At the service, they didn't have the reservation in the system. - Took the vehicle for the check anyway, saying it could take up to 5 hrs. - 3 hours later, their inspection found a leak in the car I purchased from them, just a few weeks earlier. I also bought the Silver warranty when purchased the car for $1,000. They stated the component didn't fall in the warranty and presented me with a bill for over $600. (even if the car was purchased in that condition, obviously not inspected or ignored by them prior to the sale!!) - I asked for General Manager, as stated in their email. He was not available. I met with the assistant, explaining the issues I had leading up to that moment. - He said to the service dept. to pay special attention to this case - They also kept the car overnight, didn't offer transportation but a rental service, and stated would have covered the rental cost. - The next day I went to pick up the car, got a bill for $572, and also paid for the rental service. This is the Texas Toyota service with used vehicles, just after few weeks after the purchase. More

We recently bought a car from Texas Toyota of Grapevine. We tried everything to work out something with them, and they just kept using the "sleeze factor" in trying to resolve anything. First, when yo We tried everything to work out something with them, and they just kept using the "sleeze factor" in trying to resolve anything. First, when you go in there, you will notice it feels like a "sweat shop" in some ways, or a time share presentation. There is an island of people around computers that you are told are "the managers". Later, you will learn it is the 1-2 punch, or the "closer" that comes in after you make a deal with your salesman. We had a total of 3 closers come over to us to try to play the sales game with us. They are not professional to say the least! That wasn't all. We had issues after the sale where we didn't receive what we were supposed to on the car, and their service was HORRIBLE. Our sales guy (Anye) kept putting us through to his "sales closer" do deal with customer service issues. The sale was over with, we just needed what we purchased! Nope, they wouldn't honor anything, and work with us. Finally, I contacted the GM of TX Toyota, or TRIED TO! I left him 2 VM's, and several messages to be passed on to him from employees. Never heard back from him. To me, that is despicable and I don't see how a great brand like "Toyota" can allow a dealership to operate like this. We can very confidently say we will NEVER EVER buy anything from them again. Definitely, not refer them either. Quite the opposite because we want to save people the pain that we went through. A car buying experience should not be this "SLEEZEY"! We have bought 5 vehicles in the last 6 years from Grubbs Infiniti, and Sewell Dealerships, we can appreciate their customer service so much more now. Grubbs or Sewell would have NEVER treated us the way we were treated at TX Toyota. It's such a shame too, since Toyota World corporate HQ is located in Plano Texas, only 20 minutes away. Like so many other people in the online reviews for Texas Toyota, it is a HORRIBLE and exhausting experience. Do NOT subject yourself to this. Demand better, and more professional experience. You will find it elsewhere. More

We had our car towed to the service department. David was very helpful to get our car repaired. When we went to pick it up we were looking to replace the car. Cesar Dominguez was the associate to s David was very helpful to get our car repaired. When we went to pick it up we were looking to replace the car. Cesar Dominguez was the associate to show us two vehicles we were looking at. With the help of the sales manager we bought a 2023 Highlander. Duane Stice in finance was very professional setting up the details of the sale. We recommend Texas Toyota of Grapevine. More

BUY ELSEWHERE! !!! We have purchased MANY cars and this is the WORST experience we have ever had! We bought our son a used KIA for Christmas! We were told by J !!! We have purchased MANY cars and this is the WORST experience we have ever had! We bought our son a used KIA for Christmas! We were told by John the Used Salesman that the vehicle was new to the Used car lot and it would have the mandatory 180 point safety check done, maintenance needed done and ALL safety equipment (spare tire & tools missing when we looked over vehicle) would be in the car when we came to collect it. We put a deposit down, left car to get safety check and maintenance etc done. Used Salesman John "Big John" called and told us "Yes, everything is done and it was ready for pick up! We rushed over that evening to get the car as it was almost Christmas and we wanted to surprise our son for Christmas! It was freezing weather when we went to collect the vehicle so we neglected to check for the spare and tools - Unfortunately, we trusted the salesman's "word"... BIG MISTAKE!!!!! We paid cash in full as WE promised - Got the car home - then when we looked in trunk - there was NO SPARE and NO emergency tools! We called the next day and spoke with our used salesman John and was PROMISED the dealership would deliver tire and tools ASAP! CRICKETS!!! NOTHING delivered!!! My husband called again, now the excuse is the tire/tools is on order. Then at least 3 times we were told by John used salesman that the tire was in stock (at the dealership) and he would hand delivered the tire/tools to us (dates/times given). We waited and waited and waited!!!!! STILL no show and no delivery! So.... ONE MONTH later, manager of service Dan and the manager of used sales Omar and John our used salesperson are all aware of our situation. And Yes, we are STILL WAITING!!! We can't safely use the car we bought for our son for Christmas because there is NO spare or tools in the car. We live out in the country and we don't want to risk my Autistic teen or myself getting stuck in the middle of nowhere with a flat tire in the cold!!!! So thanks for ruining our sons big Christmas Texas Toyota... it really sucks to pay all this money for a vehicle and we had to tell our son... ***MERRY CHRISTMAS SON!! YOU can look at your new "used" car but sorry you can't drive it!**** :o( All I can say - from our experience - there is a MAJOR lack of integrity, professionalism and honesty when dealing with these employees! Don't believe a word these people tell you... this experience is what gives "Car salesman and car dealerships a BAD name" Hopefully a bad review may motivate this dealership into doing the RIGHT thing! VERY DISAPPOINTED! More

Today was my first time servicing my car here. It was a great experience. And thank you Monica for getting me in and out today! It was a great experience. And thank you Monica for getting me in and out today! More

Kaleb was very kind and understanding to my service needs and not pushy like other places I've been to. and not pushy like other places I've been to. More

Brought my sons truck in for service while he was in for college and Kaleb really helped me out with getting all passed dues services caught up!! college and Kaleb really helped me out with getting all passed dues services caught up!! More

CHRISTOPHER Wilton was very helpful with what kinds of cars I was looking for. He was very professional at a salesman and treated me very kind and nice while I was at the dealership. I would recommend him cars I was looking for. He was very professional at a salesman and treated me very kind and nice while I was at the dealership. I would recommend him to my friends if they go to the dealership and looks for a car. More

Robert Moran of Texas Toyota is the best Service Advisor. He has always taken good care of my vehicle. i highly recommend using this dealership to service your Toyota vehicles. Kathy H. He has always taken good care of my vehicle. i highly recommend using this dealership to service your Toyota vehicles. Kathy H. More