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Texas Toyota of Grapevine

Grapevine, TX

4.4
774 Reviews

701 State Hwy 114 East

Grapevine, TX

76051

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Showing 774 reviews

November 30, 2021

Had sunroof replaced and these guys gave my 2020 1794 tundra back with grease and oil all over the off white headliner. They said at the time they would replace it then backed out. You may want to get yo More

by johnnymac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Garza
Dec 01, 2021 -

Texas Toyota of Grapevine responded

Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.

Dec 02, 2021 -

johnnymac responded

I am slightly less than 100% satisfied to put it mildly. I have already reached out, to Mike Highlen in person, and that was back in oct. have not heard back. The damage occurred on Sept. 14th. The public needs to know that your service department cannot be trusted. That’s it. At least they will not be surprised, like was, when they are not told the truth or their new vehicle is returned with damage.

November 17, 2021

wonderful dealership with a great selection of cars! Went up there to get my first car. We have been worked by and assisted by Khalid Mohamed . He showed me my dream car XSE Higlander, quality cars within th More

by Shadi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Mohamed
Nov 18, 2021 -

Texas Toyota of Grapevine responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

November 15, 2021

Milton Cordero goes above and beyond expectations! Need a vehicle then you MUST see Milton. He listens to your needs and wants and won’t disappoint! More

by Byron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Milton Cordero
Nov 16, 2021 -

Texas Toyota of Grapevine responded

Thank you for your positive feedback!

October 25, 2021

I don’t have any problems with service and the service guy’s is excellent his name is Cesar Dominguez coming to see him.he is new but he done a great work. Keep up the good work More

by tuyetpham0414
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Dominguez, Sean Loftice
Oct 27, 2021 -

Texas Toyota of Grapevine responded

Thank you for your positive review!

October 12, 2021

Sabrina Parks help me tremendously today. I had my cover on side mirror come off Tacoma. She was able to get the cover back on with no trouble. Thank you so much for your assistance today. More

by Cmb_banks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabrina Parks
Oct 14, 2021 -

Texas Toyota of Grapevine responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

September 25, 2021

The best car buying experience I have ever had! The salesman Dylan and manager Bruce were excellent and fast in providing what I want with the right terms and price.Also the finance person was amazing! More

by Misslallie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce;Dylan
Sep 27, 2021 -

Texas Toyota of Grapevine responded

Thank you for your positive feedback, from all of us here at Texas Toyota!

August 08, 2021

The sales person was really nice, he was very patient with me as I am not very good at making decisions. The problem was with the price, they advertised one price on their website and when we went to do More

by Bela
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Don’t remember
Aug 12, 2021 -

Texas Toyota of Grapevine responded

Bela, we never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.

Aug 14, 2021 -

Bela responded

Pick a price and stick with it, that’s how you fix the problem. Stop scamming people.

August 06, 2021

The experience was unsatisfactory. With an appointment we had over a 2 hour wait for a basic oil change. They run a shady business or they are incompetent to do their job. One service employee tells you one More

by Jrbiggsfirehouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Damian
Aug 11, 2021 -

Texas Toyota of Grapevine responded

We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.

July 20, 2021

Avoid Toyota Of Texas Grapevine at all costs… seriously, drive that extra 15-20 minutes further for any other Toyota dealership, you’ll likely have a better experience anywhere else but here. I’ve now g More

by topherfitz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember the name of the staff members at this time
Jul 23, 2021 -

Texas Toyota of Grapevine responded

We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.

July 11, 2021

This was not a good experience. I seen a car on their website and i made a appointment to go in and look at it. The website said it was $19,802. I go in and test drive the car. I like the car. So i agree More

by prattdog
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not remember his name.
Jul 14, 2021 -

Texas Toyota of Grapevine responded

Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.

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