Texas Toyota of Grapevine

Do not talk to the salesperson named SEAN... I just bought a car from Toyota Grapevine and the experience wasn't that good. I got a bad salesperson named Sean. The car was missing a key and he di I just bought a car from Toyota Grapevine and the experience wasn't that good. I got a bad salesperson named Sean. The car was missing a key and he didn't tell me that until we close the deal. He was so pushy and doesn't let you make a decision. I trade a car in a He doesn't explain to you how much you gonna get for the trade-in or your APR or loan terms or any breakdown. When I asked about that information he told me that don't worry you get the best deal which I doubted. STAY AWAY FROM SEAN IF YOU ARE GOING TO THIS DEALERSHIP. More

STAY AWAY FROM THIS PLACE!!! William Lomax is a HORRIBLE sales rep!!! Has no emotion and no personable skills. The dealership lost a for sure sale due to his attitude and his la William Lomax is a HORRIBLE sales rep!!! Has no emotion and no personable skills. The dealership lost a for sure sale due to his attitude and his lack of communication. I dealt with Douglas today at lunch and he was amazing if he was here this evening he would have had the sale for sure!! I will ensure everyone knows not to go here due to our treatment. More

Very Scammish Sales Techniques Went in to look at the new Supra. #1 - There was only the factory window sticker on the window indicating that the price was MSRP. So I'm a little s Went in to look at the new Supra. #1 - There was only the factory window sticker on the window indicating that the price was MSRP. So I'm a little surprised when the salesman tells me that there is a dealer markup on top of that. It took 30 minutes or so to pry the price out of them. That was only after a couple trips from the "manager". It started out as a $15k markup BTW. #2 - If you have a possible trade, be prepared to demand your keys be returned. Must be part of their "sales" technique to hang on to your keys to keep you from leaving. More

Excellent customer service I had a great experience buying my first car. My advisor was Sandesh Parajuli and I would highly recommend him. He was so helpful and answered all my I had a great experience buying my first car. My advisor was Sandesh Parajuli and I would highly recommend him. He was so helpful and answered all my questions as well as very informative. The location was easy to find, clean, and customer oriented. Thanks for your great customers service Sandesh . More

7 HOURS to Pay Cash for a Used Car I'll make this short and sweet, because I have several places to post this review. It took me more than 7 HOURS to get this dealership to sell me the I'll make this short and sweet, because I have several places to post this review. It took me more than 7 HOURS to get this dealership to sell me the car at the price they advertised. I paid cash. Most of the time spent at a dealership ends up being with financing - that was not the case. The amount of additional services they push... no, FORCE on you is nothing short of ridiculous. This kind of selling should be illegal. I feel bad for first time car buyers or folks who are unfamiliar with these tactics because there is a high chance this dealership took advantage of them. Would not recommend to anyone I cared about... might recommend to an enemy. More

Poor Customer Service after the sale! I purchased a vehicle from this dealership in April 2019. I emailed the General Manager back in May 2019 about the concerns I had about the purchase p I purchased a vehicle from this dealership in April 2019. I emailed the General Manager back in May 2019 about the concerns I had about the purchase process. No response or acknowledgement of the email or concerns. However, he was quick to respond when I initially expressed an interest in buying a vehicle from his dealership in April. I never had a follow-up contact by the salesman or the dealership. I would advise anyone looking for service after the sale or good customer service Look for Another Dealerships! Also, beware that a “Fully Detailed” vehicle means the salesman drives the vehicle through the automatic car wash! More

Poor Quality Service at Grapevine Toyota The maintenance technicians are not very well trained. In addition, the quality assurance is really poor. It needs better training for returning veh The maintenance technicians are not very well trained. In addition, the quality assurance is really poor. It needs better training for returning vehicles in shape. More

Dishonest Do not... and I repeat... do not... even mess with these people. I’m a very strong woman and didn’t heed other peoples’ warnings and it has caused me Do not... and I repeat... do not... even mess with these people. I’m a very strong woman and didn’t heed other peoples’ warnings and it has caused me so much grief. From the lies (being told I could be in and out in 20mins) to how the sales took my keys and wandered off so I could leave... then I had to ask for them repeatedly... to then being told just twenty more minutes... and didn’t leave until four hours later. Dirty, scuzzy, and unsafe. Would never go there again. I hope they go out of business. Oh, and P.S. in case the dealer tries to come on here and tell me to call Neal Assad, their general manager, I HAVE LEFT SIX MESSAGES FOR YOU. Trying to get my f*ing paperwork copies. It’s clear that they could care less once you sign and drive away. Ugh. Wish I could do the whole thing over. Would never have bought from these lowlifes. More

Best vehicle with best deal I just started looking for my next new car, happened to stop by at Texas Toyota of Grapevine and Sales Person Adam Sadek showed and explained us the d I just started looking for my next new car, happened to stop by at Texas Toyota of Grapevine and Sales Person Adam Sadek showed and explained us the different vehicle with different features and options, and we decided to take test drive on 2019 Rav4. While on test ride on the road, we loved this vehicle then then we negotiated and finally We got our next new vehicle. Excellent service from sales person Adam Sadek. and his team. More

Carl Roberts helped my son get his first Newish SUV Carl Roberts is kind, friendly, efficient, and an AWESOME salesperson! He cares about his customers. My son was so happy and made his first vehicle pu Carl Roberts is kind, friendly, efficient, and an AWESOME salesperson! He cares about his customers. My son was so happy and made his first vehicle purchase a great one. More