Texas Toyota of Grapevine

AS POSTED ON GOOGLE AS WELL!!! : I am beyond LIVID with this Texas toyota of grapevine dealership ! Absolutely worst customer service from JERRY the used car manager and NASSAR who was my sales guy. I boug this Texas toyota of grapevine dealership ! Absolutely worst customer service from JERRY the used car manager and NASSAR who was my sales guy. I bought my car not even 6 weeks ago and made my first payment this past friday on 12/3. I came saturday to get my car serviced and was told my tires were bad and needed replacement asap. As well as my alignment. I was told to come on monday morning so my sales guy could take care of me. He did quite the opposite. Wasting my time driving 40 minutes for ABSOLUTELY NOTHING TO HAPPEN OR BE FIXED!!!! Their excuse for no tire replacement at the time of purchasing was because my tires BARELY passed inspection. So they were expecting me to spend another 400$ per tire replacement. After going back and fourth with NASSAR. I asked to speak with jerry his manager, his manager kept repeating over and over “the vehicle passed inspection” but again i remind you BARELY DID. Of course i cant make anybody do anything but the manager couldnt even work with me on any options. His exact words when i said i was going to leave a review were “thats okay we have plenty of other customers” So now my purchase didnt even mean anything ? Or be being a customer doesnt mean anything as well .Another thing he said was “maybe i would need a second opinion on my tires” when i was explained and showed how horrible condition my tires were in. This company has lost me as a customer. I will NEVER recommend this dealership to anyone. I felt very disrespected as a woman. NOT only by nassar but by jerry HIS MANAGER as well. If i were a male in this situation i would have never been talked to the way i was talked to by these gentleman. They did nothing but try to make me feel stupid or even tried making their own service guys look bad. I HIGHLY RECOMMEND TO NOT GO TO THIS DEALERSHIP!! More

Had sunroof replaced and these guys gave my 2020 1794 tundra back with grease and oil all over the off white headliner. They said at the time they would replace it then backed out. You may want to get yo tundra back with grease and oil all over the off white headliner. They said at the time they would replace it then backed out. You may want to get your repairs & warranty work from a different dealers. More

wonderful dealership with a great selection of cars! Went up there to get my first car. We have been worked by and assisted by Khalid Mohamed . He showed me my dream car XSE Higlander, quality cars within th up there to get my first car. We have been worked by and assisted by Khalid Mohamed . He showed me my dream car XSE Higlander, quality cars within the budget I had set. Was a very nice guy and great worker!! I love my new car and definitely recommend this dealership to anyone and everyone ! Thank you Khalid! More

Milton Cordero goes above and beyond expectations! Need a vehicle then you MUST see Milton. He listens to your needs and wants and won’t disappoint! vehicle then you MUST see Milton. He listens to your needs and wants and won’t disappoint! More

I don’t have any problems with service and the service guy’s is excellent his name is Cesar Dominguez coming to see him.he is new but he done a great work. Keep up the good work guy’s is excellent his name is Cesar Dominguez coming to see him.he is new but he done a great work. Keep up the good work More

Sabrina Parks help me tremendously today. I had my cover on side mirror come off Tacoma. She was able to get the cover back on with no trouble. Thank you so much for your assistance today. on side mirror come off Tacoma. She was able to get the cover back on with no trouble. Thank you so much for your assistance today. More

The best car buying experience I have ever had! The salesman Dylan and manager Bruce were excellent and fast in providing what I want with the right terms and price.Also the finance person was amazing! salesman Dylan and manager Bruce were excellent and fast in providing what I want with the right terms and price.Also the finance person was amazing! More

The sales person was really nice, he was very patient with me as I am not very good at making decisions. The problem was with the price, they advertised one price on their website and when we went to do with me as I am not very good at making decisions. The problem was with the price, they advertised one price on their website and when we went to do the paper work they came back with another price that was almost 4,000 dollars more. When the manager came out he tried to blame the salesmen for the “inconvenience.” Very unprofessional. Would not recommend especially if you are a first time buyer. The car is still missing some stuff in it too. We ended up paying a lot more than we wanted, and still the car has some things missing. More

The experience was unsatisfactory. With an appointment we had over a 2 hour wait for a basic oil change. They run a shady business or they are incompetent to do their job. One service employee tells you one had over a 2 hour wait for a basic oil change. They run a shady business or they are incompetent to do their job. One service employee tells you one thing & another something opposite(get on the same page people!) I got an up charge even with the Toyota service plan. I feel like they just took advantage because I sent my wife up there. I was actually about to buy another Toyota truck because they are great trucks. It isn’t worth dealing with their service schnanagans. There’s nothing worst than paying this kind of money and feeling taken advantage of. Highly disappointed won’t be back. If you want to spend more than you should go see service advisor Damian. More

Avoid Toyota Of Texas Grapevine at all costs… seriously, drive that extra 15-20 minutes further for any other Toyota dealership, you’ll likely have a better experience anywhere else but here. I’ve now g drive that extra 15-20 minutes further for any other Toyota dealership, you’ll likely have a better experience anywhere else but here. I’ve now given this dealership three, yes three tries to do a halfway decent job at being a “dealership”. Each time, they have failed miserably, and after my third time… I’m done. First I went in looking to purchase a used Toyota Tundra. I have specific requirements for what I was looking for, and explained that to the salesmen who approached me. He spent the next 30 minutes talking over me, and dragging me around the lot to show me F150’s and Silverado’s. Every time he took me to another vehicle that wasn’t even remotely close to what I came in looking for, I said “I’m only here to purchase a used Toyota Tundra, this isn’t a tundra… do you have any tundras?” After going back and forth with this guy for 30 minutes, I walked… bought the truck elsewhere. After I buy the truck from another location further out, I decide to pop back in to Texas Toyota of Grapevine for their service department to do my inspection for getting the plates, as well as my first oil change with the vehicle. I only decided to come here again because it was so close to my house, and I was nearby. The simple inspection + oil change took OVER 3 hours to complete… by hour 2 after sitting in the waiting room and not hearing anything from anyone as an update, I decided to walk across the dealership to an adviser and ask “by chance did you finish my vehicle, and forget to come get me?” To which they respond “actually, we just wrapped up the oil change and we are just about to start the inspection, should be ready soon!”. It took them more then another hour after that (the dealership was closing) before someone finally came over and let me know they were done… they didn’t find anything wrong with my vehicle, so I have no idea how it could have taken an additional hour + to do a simple inspection… Fast forward to today. I get a notice of Manufacturer recall in the mail from Toyota on my truck. Simple recall to repair the driver side window switch. I go on Toyota of Texas Grapevine’s website, and schedule a service for the next day. When going through the checkout, it REQUIRED for me to click one of two buttons for how I’ll be waiting for the vehicle to be repaired: “Wait for vehicle repair”, “Have our shuttle take you home, within a 10 mile radius”. I choose the “Have the shuttle take you home”, as I had a busy day and needed to get back to work. I arrive at the dealership for my appointment, and advisor comes and greets me, and takes me into the service office. After confirming my appointment for the recall work, the first thing he says to me is: “so you’ve got someone to pick you up then right?”. I respond with “no, I’ll be utilizing your shuttle today, I don’t live far. I selected that option when I made the appointment on your website for today”. He says: “we don’t have a shuttle” and just stares at me blank faced.. I honestly thought he was joking for a second and I respond with: “well, no problem, I don’t live far, you can just have one of the service guys drop me off then I suppose, right?”. He randomly shuffles some papers around on his desk and then blank face, he says: “no, would you like to reschedule?”. I honestly couldn’t believe it- why would you have the option on your website and part of the scheduling function for customers if you don’t even offer it? The total service time he ended up whirring me was for more than 4 hours. Had I known there wasn’t a shuttle service, I wouldn’t have bothered with the recall in the first place, as I value my time, and sitting around the Toyota dealership for half a day for a simple recall check isn’t a valuable way for me to spend my day. Long story short: I’ve had plenty of experience over the years with other Toyota dealerships. This one is the worst one I’ve come across EVER. I’ll happily drive the extra distance for a QUALITY Toyota dealership. Good riddance More