Texas Toyota of Grapevine

Deceitful Business Practices -- BUYER BEWARE After monitoring the online pricing of a vehicle of interest for several weeks, the pricing continued to come down since the vehicle would not sell. After monitoring the online pricing of a vehicle of interest for several weeks, the pricing continued to come down since the vehicle would not sell. The pictures of this vehicle appeared to reflect one in very good condition, albeit with high mileage. Given the apparent condition of the vehicle, the latest/current online pricing became acceptable to me as a buyer. Therefore with relative certainly of a purchase -- barring no surprises when seeing the vehicle first hand, and taking the requisite test drive -- I made arrangements to come up to the dealership from Austin, TX. This included the cost of renting a vehicle, and adjusting my schedule to make the 3+ hour drive from Austin to Grapevine. When I arrived at the dealership, the vehicle was close to the building entrance, and I immediately noticed the front windshield had a crack, which extended from the edge of the passenger side of the window, all the way to the center. This damage was clearly not reflected in the close-up pictures on the dealership website. After an evaluation of the vehicle (interior/exterior/test drive) with John Ballard, a dealer rep, I asked about the window damage and what the dealership's intentions were regarding a credit -- since I clearly stated before my trip that I wanted to ensure all was well with the vehicle and there were no surprises -- which the window with a crack half its width certainly was. It was clear Ballard had no decision-making authority and therefore called over the Internet Director, JD Minor, with whom I had also been in communication regarding this purchase. Minor in fact confirmed that there had been no damage to the windshield reflected in any of the online pictures, but claimed he was not aware of the damage, and/or how it occurred. Incredulously, he further stated that since the vehicle price had been reduced, he could not reduce it any further to compensate for the cost of replacing the window, and therefore he would not give any credit for its requisite repair. This dealership posture was simply unacceptable; however, I advised Ballard and Minor that I would research the cost of the window repair over lunch. After further consideration I decided I was simply not going to absorb the $250-$300 cost of the damage -- that wasn't identified when the purchase arrangements were being made in good faith with the dealership reps -- Minor and Ballard. With an apparent dealership policy that would seem to state: "If there is damage to the vehicle that results after the online pictures used in the advertisement of the vehicle have been taken, and the dealership chooses not to correct the problem, too bad for the customer, who must take the vehicle with the new damage, or walk." I chose the latter. This incredibly deceitful and dishonest dealership business practice, showing a clear lack of customer regard, has clearly resulted in the loss of the imminent sale of this vehicle. However, it has further resulted in a very significant hit to Toyota of Grapevine's credibility and integrity. More

Horrible horrible customer service Please do not make the mistake we did and allow your loved one to get taken by these thieves. They tried to deliver a car with over 4,000 miles on it Please do not make the mistake we did and allow your loved one to get taken by these thieves. They tried to deliver a car with over 4,000 miles on it as a brand new and then when we refused that car they brought another one. The GPS did not function correctly so on the third day we tried to return it. They refused and said even though the car only had 100 miles on it that we would have to trade it in and take a $3,000 loss! Sales person Mark made misleading statements about the car and the functions of the car and the options it had and then denied it. Manager Joseph was very rude and insulting stating that we could not do math while he was trying to sell us a more expensive vehicle in order to get the options which Mark had stated we were getting on the first vehicle. They continued to try and tell us that “our math was wrong” when it clearly was not. More

Ended our experience feeling insulted While our salesman, Kalil, did an excellent job assisting us in the beginning, the manager, Bruce, cost him a customer who was in the market for two v While our salesman, Kalil, did an excellent job assisting us in the beginning, the manager, Bruce, cost him a customer who was in the market for two vehicles. Instead of stepping in to make us feel confident in our car buying experience, he rather insulted us by offering $500 for our trade-in and proceeding to talk over us while we were simply asking questions. We were so displeaed that we have vowed not to do business with Toyota of Grapevine for either vehicle and any future needs. More

Just because you have low expectations doesn’t me I have to I shouldn’t have even bothered with a second visit after the car I was originally trying to see wasn’t ready and they “couldn’t find it”. Mind you, I I shouldn’t have even bothered with a second visit after the car I was originally trying to see wasn’t ready and they “couldn’t find it”. Mind you, I was taken by the salesman through their garage and to a dimly lit parking lot of cars “pre-inspection” at night. Ick. Awkward and unorganized. Fast forward to Monday, I get a call saying the Q60 I wanted to see on Friday is ready. I also mentioned that there were two others I wanted to see. Car #1: pen marks on the leather and coffee had been spilled in the centre console and remnants dried to the side of this lightly colored interior. Of course I said something about the state of the car, to which Gus responded “we just got this and haven’t had time to detail it”. IF IT’S NOT CLEAN, WHY ARE YOU SHOWING IT? The alignment was off as well. Car #2 15 minutes waiting and they grab the wrong keys, they try to find them...Oh wait, “it’s not here”. Maybe it sold? I don’t know. Car #3 reverts back to the car driven on Friday that was shown in place of the car they couldn’t find. Low tire pressure lights are on and there are cosmetic issues...one side of the bumper was damaged and the headlight cover was cracked. Again, I said that wasn’t acceptable to me. Their response: “you can buy clips on Amazon for that”. If you’re commanding a price of almost 30k for a luxury car that’s a year old and it’s so “easy to fix” why don’t you do it? Also, why are you acting like fixing a cosmetic issue is part of negotiation? So here I am waiting and irritated as Gus and Tommy talk to their sales manager, who comes over to chat with me about the two cars. He asks if he can drive with me in both. Keep in mind, I wasted an hour and a half already and I just want to go home. Your staff is aggressive, rude, and unorganized. It’s a lot easier to admit you’re unprepared rather than wing it. How anyone has reported a “great, amazing, best experience ever” clearly hasn’t had their expectations exceeded. I have a positive from this though, I purchased elsewhere later this afternoon and it was worth driving 20miles out of the way as opposed to 2miles from my house. More

Finance Rep is a FRAUD FRAUD ALERT THE FINANCE REP AHMAD RAHIMI IS A FRAUD. He literally LIED to my face. I'm so thankful I looked through the documents and figured i FRAUD ALERT THE FINANCE REP AHMAD RAHIMI IS A FRAUD. He literally LIED to my face. I'm so thankful I looked through the documents and figured it out. Long story short: Rahimi was our financing guy. The first thing my boyfriend asked him was to give us the payment amount that did not include any warranties or services. But he tried to keep convincing us to buy a warranty and we continuously kept denying adding warranties or services to our car. He gave us a number and claimed this is the monthly payment without ANY warranties or services. He then left the room and returned saying he would give us a warranty for only $10 more a month. Which was shocking since he dropped the price of the warranty by over 80%. My boyfriend asked him how that's possible and Rahimi said something along the lines of, "I can do it. Don't worry about it". We still declined the offer. He then leaves and returns a few minutes later and says, "I'm going to throw in the MPP Silver Protection Plan for free for one year". We say fine and sign the documents... Turns out, the payment amount he claimed that didn't include any warranties actually did. The whole time the number he gave us already included the year-long "free" warranty. So I'm basically paying for the warranty...He LIED to our faces. He's a FRAUD. I cannot BELIEVE he lied to us. Pathetic. BE REALLY CAREFUL. DO NOT FINANCE WITH AHMAD RAHIMI. More

Great Services, Great Deal, & Friendly Staffs!!!!! Bought the new truck with my expected affordable deal range with the helps of Sales Representatives, Leo Phuc Phan. He is very professional and techn Bought the new truck with my expected affordable deal range with the helps of Sales Representatives, Leo Phuc Phan. He is very professional and technical on the details information of car product, also find the way to match on what i was looking. Since, i already knew the color i wanted and some researched spec on the truck, his team satisfied me through the trade in deal + the special truck deals as i got the truck on a same day. Recommend families and Toyota buyers to visit, Leo Phuc Phan and sale team services at Toyota Grapevine. More

DISHONEST, and CHEATER, HORRIBLE CUSTOMER SERVICE! I had the worst experience with this dealership. I submitted a online request to get a price on RAV4 XLE from their own website, and received an email I had the worst experience with this dealership. I submitted a online request to get a price on RAV4 XLE from their own website, and received an email from Ramsey Ruiz, with an offer with Out the Door verbiage.I even received a call from one of their Salesman (Rahimi) confirming the price on the email. As promised, I went to go purchase the car and was told to speak wit Faisal. When the time came to finialize the transaction, I was told that the price was quoted incorrectly and the new price is $1800 more. I told the Salesman, and his manager that I was quoted this price in an email and the dealership should honor it but they could care less. I asked for someone higher, and met with the gentleman who is responsible for the sales team and he had nothing else to say but to make excuses. Basically, they just want to do false advertising to get people in the door and then charge them extra. Either they jack up the price on the deal or will tell you that the car that you inquire about has been sold when you get to the dealership. I would not recommend these guys to anyone. More

Our salesman Fernando was great! Came in looking for a used Tacoma or Tundra and was immediately greeted and sent over to a salesman. Fernando Diaz was helpful, kind, and patient as w Came in looking for a used Tacoma or Tundra and was immediately greeted and sent over to a salesman. Fernando Diaz was helpful, kind, and patient as we looked at many vehicles all over the lot and then took us over to the Finance Manager named Bruce who allowed us to ask many questions and gave us straight forward answers and shared personal wisdom. More

Worst customer service EVER!!!! Worst customer service ever. I used to go to them for servicing of both my Toyota vehicles, but their service has deteriorated to a point where they d Worst customer service ever. I used to go to them for servicing of both my Toyota vehicles, but their service has deteriorated to a point where they don't even care for their long time customers and just want to extract money. I had a terrible experience with Robert. Here are the issues I experienced: 1. I wanted a window tint and was never even asked what kind of tint I need. I was just told it will be $200 and that's it. The tint was not at all what I wanted. The manager told me they never ask their customers what tint they want. Terrible customer service standards. 2. When I got my car back from service, it had really bad sticky dirty hand marks all over the back window. I had to go back in the dealership and ask them to clean it. 3. They charged , $114 + tax for the service of my car, and I'm not even sure if the service was performed because the sticker they put on my car says that the next service is already due as soon as I drove out of the dealership. 4. I called Toyota of Grapevine four times to confirm if service was done, and every time I was told that Robert was out or on vacation, and manager John will call me back, but I never ever received a call back. It looks like a big fraud going on in the service department that the dealership should be aware of. I am never EVER going back to this dealership for ANY service or purchase. I've been to other dealerships like Toyota of Irving and Toyota of Dallas before and they have been great every time. Texas Toyota of Grapevine is the worst. Please avoid them at all cost! More