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Texas Toyota of Grapevine
Grapevine, TX
615 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 615 reviews
October 06, 2016
Great customer service I really enjoy good customer service from Mr. Shames, he really friendly, and helpfu. I would recommend my friends to Mr. Shames and I would give him I really enjoy good customer service from Mr. Shames, he really friendly, and helpfu. I would recommend my friends to Mr. Shames and I would give him 10 stars, and at the end Mr.Shamez helped me get the car I wanted.. 2017 Toyota Camry that I purchased.. Thank you! More
by Johnny70
Employees Worked With
Shamez
Helpful September 28, 2016
Never thought I would,be treated that way Well- the listed below was my gf's experience which is pretty awful: "I honestly don't know where to start for this review. I want to say that ir Well- the listed below was my gf's experience which is pretty awful: "I honestly don't know where to start for this review. I want to say that ironically the sales person was nice and not aggressive. I also want to say that the original car I was looking at was not doable as it was used and wouldn't work with what I wanted and was bringing to the table. Which all of that was fine. I was very clear that I didn't need a car, just was looking to see my options. I understand loan to value has limitations and my personal parameters have limitations. I would have entertained more options if the following did not happen, I have never written a review that will include a name here as I know customer service especially in sales is yes, a stinky job and lots of pressure, but no need to be treated the way I was today! One of the finance Managers: David W. Originally came over with my sales guy as what happens when in that process at every dealership. At first I could tell David's attempt at genuine customer service was lacking and felt forced, but hey none of us are perfect right? We all have bad days? Well when I outlined what was presented to me that it's just not the right fit, David grew very impatient and then proceeded to become aggressive and throw what I can only describe as a tantrum of sorts. His tone became extremely condescending and outright rude. They have you initial a non-binding piece of paper that says what your looking for. He proceeded to accuse me of committing to it in an accusatory way in which I turned to my sales person for clarification (his face seemed to be surprised at the situation) then David increasingly rude ran over to his area and back and said did you not sign this?! Flapping the paper in a derogatory manner. I said I agreed to nothing that which was presented to me. I then at that moment was in shock that I was truly being spoken to and addressed in that manor. I'm a customer service supervisor myself and have taken dozens of escalations in my life I would be fired if I ever treated anyone in this fashion. I said I do not like where this has turned. I honestly didn't know what to say or do. He and the sales person took a time out and then David came over and he discovered he had missed something on my credit and it wasn't even doable anyway?! Lol. My poor sales guy tried to deescalate the situation and was just talking with me. And I honestly would have considered other options and they threw out things, but I just wanted to get my keys and go home. I told my sales guy I was sorry and that it wasn't him, and that it is all David's doing for acting that way. I actually felt bad for him! So I left. And this could be a coincidence but my car was pretty blocked in and David was out there for a smoke...no proof of that tho. My sales guy had some other finance manager call me while I was on my way home. I said I can review things If you want and he said he would send me an email this afternoon with other vehicle options, but even checking my junk mail it appears I have not received a thing lol- so not sure what happened there. This is one of the worst customer service experiences I've ever had, but it is a great example of coaching I will be able to use with my representatives on what not to do. More
by Megpi
Employees Worked With
Finance Mgr was David W or H something (he was in the used cars division), sales guy was Greg(he was not the problem)
September 20, 2016
Service center Made a 720 am appointment to have wheels I ordered a month ago put on took 2 hrs and no one knew why or cared to know. Made a 720 am appointment to have wheels I ordered a month ago put on took 2 hrs and no one knew why or cared to know. More
by Kenneth Fusselman
Employees Worked With
Angela
August 22, 2016
Mr. Sanjay Sharma impressed me with his professionalism!! I recently purchased a new 2016 Toyota RAV4. I had a very good experience with Mr. Sanjay Sharma and the entire team of Toyota Grapevine. He was strai I recently purchased a new 2016 Toyota RAV4. I had a very good experience with Mr. Sanjay Sharma and the entire team of Toyota Grapevine. He was straight-forward and had a very professional manner. I was a new buyer and I was informed about the details of the vehicle and all the safety guidelines. I am totally yours. I will refer many of my friends to you in the days to come. Sanjay, you rock, man! More
by Gopal Krishna Gartaula
Employees Worked With
Mr. Sanjay Sharma
August 20, 2016
John Cross This is a second vehicle we bought from John Cross and very happy we went this route. He remembered us from the first time in whst are likes are This is a second vehicle we bought from John Cross and very happy we went this route. He remembered us from the first time in whst are likes are More
by Msgsteils
Employees Worked With
John Cross
August 10, 2016
Great Experience thanks to Mr Sanjay Got my 2016 Toyota RAV4. Had a great buying experience thanks to Mr Sanjay Sharma. Sanjay helped to get a good deal for the car I wanted. He knew his Got my 2016 Toyota RAV4. Had a great buying experience thanks to Mr Sanjay Sharma. Sanjay helped to get a good deal for the car I wanted. He knew his stuff and was very helpful during the whole process. More
by ukoirala
Employees Worked With
Sanjay Sharma
August 08, 2016
Had a pleasant experience. Sanjay is the best. Had been to few other dealership before visiting this place. From my experience here now I can say that unlike other dealership I had a very pleasant Had been to few other dealership before visiting this place. From my experience here now I can say that unlike other dealership I had a very pleasant experience at this place. Sanjay helped me out from the time I walked in through the whole process. He made sure I understood each and every details before moving fordward and didn't try to rush me through the process like other dealership do. Would recommend this place to anybody and sanjay is very helpful and best out there. I am happy with my purchase and a satisfied customer. More
by Manny
Employees Worked With
Sanjay Sharma
August 05, 2016
Satisfied customer John Cross was so helpful and professional in helping me pick and purchase a new car recently. He was very knowledgeable of the process and explained John Cross was so helpful and professional in helping me pick and purchase a new car recently. He was very knowledgeable of the process and explained details from the beginning to the end which enabled me to feel comfortable about my purchase. I didn't feel pressured or rushed to make a decision because John Cross was very patient with me. I give him the highest recommendation, so if you are ever in need of a vehicle John Cross is your man. I came to the dealership dreading the idea of purchasing a car but it was a completely painless process. Whenever I'm in need of a another car, Texas Toyota of Grapevine will definitely be my first choice of dealership especially with the great customer service that was provided to me. More
by Satisfied Customer
Employees Worked With
John Cross and finance team
August 05, 2016
Just bought a new 2016 Prius 3 Touring. Great Car! Just bought a 2016 Prius 3 Touring. It is a great car and after a month we are still enjoying it. Roger was great to show us all the bells and whi Just bought a 2016 Prius 3 Touring. It is a great car and after a month we are still enjoying it. Roger was great to show us all the bells and whistles and how to operate them. We were trading in a 2004 Saturn Ion. I must admit that the purchase process reminded me why I bought Saturns in the past. With Saturns there was no haggling and the price was the price whether you bought the car on line or from a dealer. I never like the negotiation process and while I realize this is just part of the process in buying cars today I do not think anyone could honestly say they enjoy the buying process. That said we honestly liked our sales representative and found him to be very knowledgeable of the car and all its features. He is an asset to the dealership. In the past I have often discuss cars with sales people and it became apparent I had done more research than they had. This was not the case with Roger. More
by JRPRIUS
Employees Worked With
Roger Om
August 04, 2016
Great dealership I had the pleasure of knowing John Cross and he is a fair internet Fleet Mgr @ Texas Toyota of Grapevine! This is a great place for anyone looking to I had the pleasure of knowing John Cross and he is a fair internet Fleet Mgr @ Texas Toyota of Grapevine! This is a great place for anyone looking to buy a new or used vehicle and great customer service. More
by josette
Employees Worked With
John Cross
