Texas Toyota of Grapevine

Excellent customer service I had a great experience buying my first car. My advisor was Sandesh Parajuli and I would highly recommend him. He was so helpful and answered all my I had a great experience buying my first car. My advisor was Sandesh Parajuli and I would highly recommend him. He was so helpful and answered all my questions as well as very informative. The location was easy to find, clean, and customer oriented. Thanks for your great customers service Sandesh . More

7 HOURS to Pay Cash for a Used Car I'll make this short and sweet, because I have several places to post this review. It took me more than 7 HOURS to get this dealership to sell me the I'll make this short and sweet, because I have several places to post this review. It took me more than 7 HOURS to get this dealership to sell me the car at the price they advertised. I paid cash. Most of the time spent at a dealership ends up being with financing - that was not the case. The amount of additional services they push... no, FORCE on you is nothing short of ridiculous. This kind of selling should be illegal. I feel bad for first time car buyers or folks who are unfamiliar with these tactics because there is a high chance this dealership took advantage of them. Would not recommend to anyone I cared about... might recommend to an enemy. More

Poor Customer Service after the sale! I purchased a vehicle from this dealership in April 2019. I emailed the General Manager back in May 2019 about the concerns I had about the purchase p I purchased a vehicle from this dealership in April 2019. I emailed the General Manager back in May 2019 about the concerns I had about the purchase process. No response or acknowledgement of the email or concerns. However, he was quick to respond when I initially expressed an interest in buying a vehicle from his dealership in April. I never had a follow-up contact by the salesman or the dealership. I would advise anyone looking for service after the sale or good customer service Look for Another Dealerships! Also, beware that a “Fully Detailed” vehicle means the salesman drives the vehicle through the automatic car wash! More

Poor Quality Service at Grapevine Toyota The maintenance technicians are not very well trained. In addition, the quality assurance is really poor. It needs better training for returning veh The maintenance technicians are not very well trained. In addition, the quality assurance is really poor. It needs better training for returning vehicles in shape. More

Dishonest Do not... and I repeat... do not... even mess with these people. I’m a very strong woman and didn’t heed other peoples’ warnings and it has caused me Do not... and I repeat... do not... even mess with these people. I’m a very strong woman and didn’t heed other peoples’ warnings and it has caused me so much grief. From the lies (being told I could be in and out in 20mins) to how the sales took my keys and wandered off so I could leave... then I had to ask for them repeatedly... to then being told just twenty more minutes... and didn’t leave until four hours later. Dirty, scuzzy, and unsafe. Would never go there again. I hope they go out of business. Oh, and P.S. in case the dealer tries to come on here and tell me to call Neal Assad, their general manager, I HAVE LEFT SIX MESSAGES FOR YOU. Trying to get my f*ing paperwork copies. It’s clear that they could care less once you sign and drive away. Ugh. Wish I could do the whole thing over. Would never have bought from these lowlifes. More

Best vehicle with best deal I just started looking for my next new car, happened to stop by at Texas Toyota of Grapevine and Sales Person Adam Sadek showed and explained us the d I just started looking for my next new car, happened to stop by at Texas Toyota of Grapevine and Sales Person Adam Sadek showed and explained us the different vehicle with different features and options, and we decided to take test drive on 2019 Rav4. While on test ride on the road, we loved this vehicle then then we negotiated and finally We got our next new vehicle. Excellent service from sales person Adam Sadek. and his team. More

Carl Roberts helped my son get his first Newish SUV Carl Roberts is kind, friendly, efficient, and an AWESOME salesperson! He cares about his customers. My son was so happy and made his first vehicle pu Carl Roberts is kind, friendly, efficient, and an AWESOME salesperson! He cares about his customers. My son was so happy and made his first vehicle purchase a great one. More

Beware of Finance guy!!! I bought a 33000 mile rental Corolla. Haggled for two hours to negotiate 15000.00 walk-out price. Then a HIGH PRESSURE finance guy takes us to back ro I bought a 33000 mile rental Corolla. Haggled for two hours to negotiate 15000.00 walk-out price. Then a HIGH PRESSURE finance guy takes us to back room to sign papers. He lectured us for 2 hours on why we had to buy MPP extended warranties. Finally got tiered of arguing with him and settled for just a fraction, 3600.00. Interest for 1st time buyer with excellent credit was 8.9 percent. 1st salesman said I could refinance for 4 percent in 6 months. It’s actually a year. Glad the nightmare is over! More

No Customer Service I recently purchased a used car from Toyota of Grapevine. During the purchase I was reassured that the vehicle had been thoroughly checked, anything I recently purchased a used car from Toyota of Grapevine. During the purchase I was reassured that the vehicle had been thoroughly checked, anything needing repaired was repaired. The day after purchasing the vehicle, having driven under 100 (from dealership,home and work), the check engine light came on. I took it to my regular technician and was informed the turbo has a leak, he told me the dealership should cover this repair since it had been such a short time frame from purchase. I contacted the dealership regarding the repair, I was informed by Joseph and Matt (the salesman) that they would not cover this repair as the vehicle was sold "as is". Think twice and think again before buying Toyota of Grapevine. More