Texas Toyota of Grapevine

Great Customer Service in purchasing a new vehicle! Jacob, our sales person, was helpful in negotiating the price we needed to purchase our Corolla with a navigation package. Management was great becaus Jacob, our sales person, was helpful in negotiating the price we needed to purchase our Corolla with a navigation package. Management was great because they didn't play the usual game of back and forth negotiating; they knew our bottom dollar amount and made it possible for us to compromise to their bottom line which was acceptable to us. After the deal was complete, Jacob physically took us and showed us where to go for Parts & Service. He even took the time to program the navigation package instead of telling us to read the manual on how to install the package. The next day he called us to thank us, again, for purchasing the Corolla and, if there was anything else he can help us with, to call him. More

Buying a new car My husband and I went to Toyota of Grapevine, TX to buy a car after having negative experiences at other dealerships. The moment we walked into the de My husband and I went to Toyota of Grapevine, TX to buy a car after having negative experiences at other dealerships. The moment we walked into the dealership, I knew we were going to have a great experience and boy, was I right ! I just want to thank Samuel Anzalone so much for being so awesome, and making it possible for me to get the car of my dreams. He immediately made me feel at home and took time to explain all options available to us. Samuel Anzalone made my experience at Toyota of Grapevine TX unforgettable as he did not only get us the best deal, he also followed up post purchase to check how we were enjoying our car; how awesome is that? Thanks to all the staff in Toyota of Grapevine for a great car buying experience. You are the best !!! More

Awesomeness... and then some! Toyota of Grapevine has a team that provides well-rounded service; from the Internet Director in Patrick, to the Sales Team in Mario and Curtis, to th Toyota of Grapevine has a team that provides well-rounded service; from the Internet Director in Patrick, to the Sales Team in Mario and Curtis, to the New Car Manager in Jeff, to Will in Finance, you guys ROCK! A very welcoming, hassle free environment (and I kid you not... in the middle of leaving this review, Audrey calls to schedule a maintenance call for me -- less than 24 hours of my car purchase! Toyota of Grapevine is the definition of awesomeness! Oh, and I LOVE my new car! More

Dealer tries to avoid warranted repairs Airbag light came on 5 months after a new purchase. The paperwork stated that the airbag light was on because a water bottle was under the passenger s Airbag light came on 5 months after a new purchase. The paperwork stated that the airbag light was on because a water bottle was under the passenger seat. Water bottle was removed and the airbag light has been on ever since. Also, Interior trim popped loose running up both sides of the front windshield and we notified the dealer, about that. All they did was pop the trim back in. The trim popped back out on the way home from the dealer. Oh well, we just live with the trim popped out hanging loose because its not vital to an efficient running car, but it would have been nice if they fixed these issues rather than blaming one on a water bottle and ignoring why the trim won't stay in place More

Brandon was great! I recently bought a used RAV4 from Brandon at Texas Toyota. I gave him quite a list of features and ammenities I was looking for in a vehicle, and he I recently bought a used RAV4 from Brandon at Texas Toyota. I gave him quite a list of features and ammenities I was looking for in a vehicle, and he was able to find an exact match to my needs. Brandon answered all my questions, reassured any concerns I had, and was an absolute pleasure to work with! Thanks Brandon! More

Terrible Dealer Bought a new sienna xle listed for 32500 creme brule by the time we left total was over 40000.00 charged a tranfer and hold fee 1500.00 zactek 2500.00 Bought a new sienna xle listed for 32500 creme brule by the time we left total was over 40000.00 charged a tranfer and hold fee 1500.00 zactek 2500.00 etc... Only reason I still purchased is the wife wanted that color.. Service department is worse!! Two hour+ wait for oil change WITH an appointment!! God these people do not care at all about the customer they are more interested in upsaling you. More

Bad sales people Toyota of Grapevine is exactly the negative picture that comes to mind when you hear ‘used car salesman.’ We bought a 2015 Toyota Highlander from them Toyota of Grapevine is exactly the negative picture that comes to mind when you hear ‘used car salesman.’ We bought a 2015 Toyota Highlander from them in November. The ‘low tire pressure warning’ came on within 5 minutes of leaving the lot, so we returned to the dealership. They assured us that it was just because it was a cold evening, they added to air to the tire, and sent us on our way. Reasonable response, but it turns out that the tire has a slow leak and I’ve found myself adding air to that tire every few weeks since we bought it. I gave them a call today to see if (while the sale contract doesn’t require them to), they would be willing to delight me as a customer by patching or replacing the tire. Admittedly, it has been 3 months, but it was clearly an issue from the time of sale, and my wife and I had twins in the interim with one of them having to be in the NICU for a while…suffice to say, we’ve been a little busy -- which I told the gentleman on the phone. Not only did they refuse to help me out (by the way, a patch costs about $30!), but he then proceeded to call me a cry baby (trust me, there was no crying)! He literally used those words…”cry baby.” Five years ago, I bought a used car from John Eagle Honda and the entire transmission needed to be replace 1-2 months after I bought it. They took care of it, free of charge! That is what good faith and customer service looks like! Go there, not Toyota of Grapevine, if you want a car dealership you can trust! More

Not a dealer you can count on! Toyota of Grapevine is exactly the negative picture that comes to mind when you hear ‘used car salesman.’ We bought a 2015 Toyota Highlander from them Toyota of Grapevine is exactly the negative picture that comes to mind when you hear ‘used car salesman.’ We bought a 2015 Toyota Highlander from them in November. The ‘low tire pressure warning’ came on within 5 minutes of leaving the lot, so we returned to the dealership. They assured us that it was just because it was a cold evening, they added to air to the tire, and sent us on our way. Reasonable response, but it turns out that the tire has a slow leak and I’ve found myself adding air to that tire every few weeks since we bought it. I gave them a call today to see if (while the sale contract doesn’t require them to), they would be willing to delight me as a customer by patching or replacing the tire. Admittedly, it has been 3 months, but it was clearly an issue from the time of sale, and my wife and I had twins in the interim with one of them having to be in the NICU for a while…suffice to say, we’ve been a little busy -- which I told the gentleman on the phone. Not only did they refuse to help me out (by the way, a patch costs about $30!), but he then proceeded to call me a cry baby (trust me, there was no crying)! He literally used those words…”cry baby.” Five years ago, I bought a used car from John Eagle Honda and the entire transmission needed to be replace 1-2 months after I bought it. They took care of it, free of charge! That is what good faith and customer service looks like! Go there, not Toyota of Grapevine, if you want a car dealership you can count on! More