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Texas Toyota of Grapevine
Grapevine, TX
772 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 772 reviews
February 07, 2017
Worst buying experience ever Paid cash for used car. Took several days to be able to pick it up with it only being cleaned and tires change none of real issues fixed even though Paid cash for used car. Took several days to be able to pick it up with it only being cleaned and tires change none of real issues fixed even though I was told all would be taken care of. Salesman said sorry so many times I was tired of hearing it as it meant nothing from them and I said exactly that. Visit Yelp for others real reviews.of this dealer. More
by Muzic8139
Employees Worked With
Muhammad Ahmed
January 30, 2017
Totally rude and uncooperative!! Don't waste your time. I called these guys ready to buy a truck. They refused to deal with me being from out of town. The "sales manager" told me I Don't waste your time. I called these guys ready to buy a truck. They refused to deal with me being from out of town. The "sales manager" told me I would literally have to fly in to Dallas and physically come to their location to sign the paperwork and they would refused to deliver the truck just a few hours away. What year is this? 1985? Every other dealer I have talked to this week has transport, ESign options, or willing to FedEx everything. More
by Bhobbs
Employees Worked With
I do not remember his name but he called himself a "manager"
January 03, 2017
DONT WASTE YOUR TIME COMING HERE I would not recommend for ANY ONE to come here!!! STAY AWAY FAR FAR AWAY!!! this dealership is not veteran friendly not customer friendly NOT THE PLAC I would not recommend for ANY ONE to come here!!! STAY AWAY FAR FAR AWAY!!! this dealership is not veteran friendly not customer friendly NOT THE PLACE TO DO BUSINESS!!! More
by Agustin
Employees Worked With
ADAM, EVERETT
January 02, 2017
Great car buying experience. I have bought many cars over the years and this has been the best overall experience I have ever had. James Etim was our salesman and he was excellent I have bought many cars over the years and this has been the best overall experience I have ever had. James Etim was our salesman and he was excellent. He was knowledgeable and very professional. His manager, Usef, and our finance guy, Shan were also great to deal with. I will recommend this dealership to anyone looking to purchase a vehicle. More
by Llaf
Employees Worked With
James Etim, Usef and Shan
November 29, 2016
Old School bait and switch Contact internet sales on a S10 pickup they had advertised on a CarFax site. Received an email, from Mike MacCormick, this morning stated they still h Contact internet sales on a S10 pickup they had advertised on a CarFax site. Received an email, from Mike MacCormick, this morning stated they still had the pickup. When I called this evening to counter offer, Mike stammered around and told me "they got rid of the car today because they valued their customers and the asking price was way too much for that pickup and they just couldn't charge their customer like that." Such bull! You are in the car business if a car doesn't sell at a marked price or you think it is over priced you lower the price.... There are too many great dealerships out there to be treated like we are ignorant or even stupid! I really encourage everyone to research how car dealership play games... See they advertise a great car at a decent price and when they have contact with you, that car is no longer available.... it is one of the oldest tricks in the book! I really thought dealers had moved past these scammy business deals! Evidently, Texas Toyota of Grapevine has decade old businesses practices! I bet they still send out the ads where you when a trip, a new car, $25, ooo cash or a $5 Walmart gift card..... guess which one you win! Ask them to tell you who wins the big prizes and watch them stammer all over themselves again! Do yourself a favor and stay away from this dealership! More
by The Modawells
Employees Worked With
Mick McCormmick
October 16, 2016
Buying a new Rav4 It was a great service from Mr Sharma, he provided all the information and also a good deal to buy my new RAV4.!!! Cheers!!! See him next time fo It was a great service from Mr Sharma, he provided all the information and also a good deal to buy my new RAV4.!!! Cheers!!! See him next time for a good deal!!! More
by saroj
Employees Worked With
Sanjay Sharma
October 08, 2016
Very good experience Easy going sales team, customer focused Spent the afternoon at Toyota of Grapevine test driving three different vehicles for an upcoming purchase. 2016 Rav4 Limited, 2017 Toyota Prius IV, - Spent the afternoon at Toyota of Grapevine test driving three different vehicles for an upcoming purchase. 2016 Rav4 Limited, 2017 Toyota Prius IV, -and a Camry V6. We met Rutger Kesling (yes think Rutgers university) who was the most helpful salesperson that we've encountered in a very long time. He was informative, explained the differences between the hybrid power train on the RAV4, compared to the Prius and how they differ from one another. He explained how the safety features and what each do to benefit the driver. He's also very patient, re-answered questions and explained the delivery process once we found what we were looking for. He even knew what we were looking for and found some of those same features we required in other Toyota models (it kept our options open). He knew what standard trim levels based on trim levels, and didn't have to pull out a notepad for notes or anything. He had passion for his job and that's not something you always find when car shopping. Do yourself a favor and visit them and meet with Rutger. zero pressure and when it's time we will be looking for him to make the deal/delivery. Thank you Rutger!!! More
by Je7690
Employees Worked With
Rutger Kesling (Sales Associate)
October 06, 2016
Great customer service I really enjoy good customer service from Mr. Shames, he really friendly, and helpfu. I would recommend my friends to Mr. Shames and I would give him I really enjoy good customer service from Mr. Shames, he really friendly, and helpfu. I would recommend my friends to Mr. Shames and I would give him 10 stars, and at the end Mr.Shamez helped me get the car I wanted.. 2017 Toyota Camry that I purchased.. Thank you! More
by Johnny70
Employees Worked With
Shamez
September 28, 2016
Never thought I would,be treated that way Well- the listed below was my gf's experience which is pretty awful: "I honestly don't know where to start for this review. I want to say that ir Well- the listed below was my gf's experience which is pretty awful: "I honestly don't know where to start for this review. I want to say that ironically the sales person was nice and not aggressive. I also want to say that the original car I was looking at was not doable as it was used and wouldn't work with what I wanted and was bringing to the table. Which all of that was fine. I was very clear that I didn't need a car, just was looking to see my options. I understand loan to value has limitations and my personal parameters have limitations. I would have entertained more options if the following did not happen, I have never written a review that will include a name here as I know customer service especially in sales is yes, a stinky job and lots of pressure, but no need to be treated the way I was today! One of the finance Managers: David W. Originally came over with my sales guy as what happens when in that process at every dealership. At first I could tell David's attempt at genuine customer service was lacking and felt forced, but hey none of us are perfect right? We all have bad days? Well when I outlined what was presented to me that it's just not the right fit, David grew very impatient and then proceeded to become aggressive and throw what I can only describe as a tantrum of sorts. His tone became extremely condescending and outright rude. They have you initial a non-binding piece of paper that says what your looking for. He proceeded to accuse me of committing to it in an accusatory way in which I turned to my sales person for clarification (his face seemed to be surprised at the situation) then David increasingly rude ran over to his area and back and said did you not sign this?! Flapping the paper in a derogatory manner. I said I agreed to nothing that which was presented to me. I then at that moment was in shock that I was truly being spoken to and addressed in that manor. I'm a customer service supervisor myself and have taken dozens of escalations in my life I would be fired if I ever treated anyone in this fashion. I said I do not like where this has turned. I honestly didn't know what to say or do. He and the sales person took a time out and then David came over and he discovered he had missed something on my credit and it wasn't even doable anyway?! Lol. My poor sales guy tried to deescalate the situation and was just talking with me. And I honestly would have considered other options and they threw out things, but I just wanted to get my keys and go home. I told my sales guy I was sorry and that it wasn't him, and that it is all David's doing for acting that way. I actually felt bad for him! So I left. And this could be a coincidence but my car was pretty blocked in and David was out there for a smoke...no proof of that tho. My sales guy had some other finance manager call me while I was on my way home. I said I can review things If you want and he said he would send me an email this afternoon with other vehicle options, but even checking my junk mail it appears I have not received a thing lol- so not sure what happened there. This is one of the worst customer service experiences I've ever had, but it is a great example of coaching I will be able to use with my representatives on what not to do. More
by Megpi
Employees Worked With
Finance Mgr was David W or H something (he was in the used cars division), sales guy was Greg(he was not the problem)
September 20, 2016
Service center Made a 720 am appointment to have wheels I ordered a month ago put on took 2 hrs and no one knew why or cared to know. Made a 720 am appointment to have wheels I ordered a month ago put on took 2 hrs and no one knew why or cared to know. More
by Kenneth Fusselman
Employees Worked With
Angela
