Texas Toyota of Grapevine

We visited the dealership this weekend and had the pleasure of working with Christian Helvie. He was knowledgeable, professional, and incredibly easy to work with throughout the entire process. He too pleasure of working with Christian Helvie. He was knowledgeable, professional, and incredibly easy to work with throughout the entire process. He took the time to answer our questions and made everything straightforward and stress-free. If you’re in the market for a new Toyota, I highly recommend asking for Christian. More

Big Will is the bomb! ! Super helpful and customer centric. Go see Big Will and you will be a happy driver!! ! Super helpful and customer centric. Go see Big Will and you will be a happy driver!! More

Dealership was clean and everyone very polite. Salesman knowledgeable and very helpful. Finance guy was great. Salesman knowledgeable and very helpful. Finance guy was great. More

Will Shearins is fantastic. Will showed us each car we wanted to see, eager to help, very patient while we explored our option. We never felt like it was just a sale with Will. Will showed us each car we wanted to see, eager to help, very patient while we explored our option. We never felt like it was just a sale with Will. More

I had a good experience at this dealership. Steve was informative and efficient. I was able to get in and out with a car. Steve was informative and efficient. I was able to get in and out with a car. More

The experience was very stress-free and efficient. The facility was clean and welcoming. The selection was quite grand and seemed very established. All employees seemed professional and worked with ur The facility was clean and welcoming. The selection was quite grand and seemed very established. All employees seemed professional and worked with urgency. More

I had a very disappointing experience at this dealership earlier this week while attempting to purchase a vehicle. Unfortunately, my experience raised serious concerns about their business practices. I v earlier this week while attempting to purchase a vehicle. Unfortunately, my experience raised serious concerns about their business practices. I visited the dealership after seeing a vehicle online that was listed within my price range. When I arrived and test drove the car, I was informed that the price was higher than what was advertised online. The bill of sale included a $500 upcharge, which they stated was for “maintenance and other items.” However, the vehicle had a visibly cracked taillight and a dent near the rear panel. While the taillight functioned, the crack was significant. I questioned the justification for the additional $500 given the visible damage, and they were unable to provide a clear explanation. Additionally, they attempted to add $2,000–$3,000 in dealer accessories to the vehicle. This is a used 2025 Toyota Camry. I explained that the online listing price should reflect the total vehicle cost, including any accessories already installed. After considerable back and forth, they removed the dealer accessories but kept the $500 upcharge. I also informed them that I would not be financing through the dealership, as my credit union had already approved my loan and would issue a cashier’s check for the full purchase amount. This is a cash purchase. The dealership strongly pushed me to use their approved lenders instead. I had three different sales representatives attempt to persuade me to finance through them, suggesting I could refinance later. I declined, as my credit union offered a lower interest rate and I saw no reason to apply for another loan. After spending 2.5 hours at the dealership without resolution, I left. The following morning, the salesperson contacted me and offered to keep the $500 upcharge in exchange for five complimentary oil changes. I declined, reiterating that adding fees not disclosed in the online listing felt misleading. I also asked whether they would accept a cashier’s check for the full amount. I was told they only work with their lenders. I clarified that this is not a financed purchase through the dealership — my bank would issue a cashier’s check payable to them, and the lien would be held by my bank, not the dealership. Despite this, they continued to provide confusing and inconsistent information. Overall, I felt pressured, misled, and frustrated by the lack of transparency. I value honest and straightforward business practices, and this experience did not reflect that standard. Consumers should be cautious and ensure all pricing details are clearly confirmed before visiting. As I asked them directly: if you walk into a store and see a listed price, would you expect to pay something different at checkout? I hope dealerships can prioritize transparency and integrity in their customer interactions. More

We had a great experience with Steve R. Highly recommend this dealer. He is patient and supportive throughout the process. Highly recommend this dealer. He is patient and supportive throughout the process. More

Tristian and Big Will were amazing. During the whole walking around process, Tristian helped us and made us feel very comfortable he was funny and accommodating. Big Will was hilarious During the whole walking around process, Tristian helped us and made us feel very comfortable he was funny and accommodating. Big Will was hilarious and made sure we got the best deal we possibly could. Both very honest people. More

Stay away from the service department at Toyota of Grapevine. I brought my truck in for a wiring harness issue and paid over $3,000 for the repair. At that price, you’d expect the vehicle to be ret Grapevine. I brought my truck in for a wiring harness issue and paid over $3,000 for the repair. At that price, you’d expect the vehicle to be returned in proper, original working condition. Unfortunately, that wasn’t even close to the case. Because of poor workmanship from their technician, I ended up paying an additional $2,000 out of pocket at another dealership to fix mistakes Toyota of Grapevine made. First, the technician failed to properly seat a connection and the air filter, which caused a check engine light. Then, my truck began leaking gas because the fuel injectors were not seated correctly. Both issues were directly tied to sloppy, careless work. I repeatedly reached out to Alex, the service advisor, to try to resolve this and make things right. My calls were never returned. If you value your vehicle and your money, avoid this place. They clearly don’t stand behind their work, and customers are left paying the price for their mistakes. More