Texas Toyota of Grapevine

Repeat Customer, Customer for Life We purchased our second Toyota from Texas Toyota today. The service was excellent all around, from the Cokes and popcorn to the dedicated job David, We purchased our second Toyota from Texas Toyota today. The service was excellent all around, from the Cokes and popcorn to the dedicated job David, Dru and Johnny did. David was a Godsend. He is very calm, you get none of the stereotypical "car salesman" behavior from him. Don't let the calm nature fool you though, he is a real go getter and he worked very hard to get us into our car. We told him our max budget and he delivered at that. He did that with us having serious credit issues and a limited budget and very small down payment.1 David also has excellent listening skills. He not once spoke over us and he paid attention to everything we said as evidenced by him thoroughly listing our needs, wants and even fears when it came to purchasing a car on a very tight budget with far less than stellar credit. I cannot stress enough how hard he worked on the financing of our new car. Johnny in finance was also a huge blessing. He worked magic with the banks to get us into our car. His desk was buzzing with people but he treated our case like top priority. Dru did the finalization of our paperwork, warranties etc and he also was very patient and helpful. He got us a great rate on a nice warranty and gap insurance (always get gap insurance!!!). All 3 gentleman who assisted us today were first rate. I know our Toyota will last us many years but you'd better believe that when we do buy another vehicle we will go back to Texas Toyota of Grapevine. I also want to mention that my husband and I have a 2 year old and an 11 month old and we had to bring them along. It isn't easy conducting business with kids around but everyone was very accommodating and kind. More

Great place to buy a car John Cross was Super to work with he kept me informed on everything that was going on with the sale I will buy from him again. John Cross was Super to work with he kept me informed on everything that was going on with the sale I will buy from him again. More

Great customer experience! You have a truly great team in your dealership. On a scale of 1-10 (with 10 being the highest), I would give Babatunde Ogundele a "10" in all aspects You have a truly great team in your dealership. On a scale of 1-10 (with 10 being the highest), I would give Babatunde Ogundele a "10" in all aspects of customer service....an exceptional salesperson all around!!! More

"Awesome salesperson John Cross!!" I purchased a Chevy Avalanche from John Cross. He was patient, knowledgeable and made my experience worth while. I will recommend my family and frien I purchased a Chevy Avalanche from John Cross. He was patient, knowledgeable and made my experience worth while. I will recommend my family and friends. Chris Llorens More

Texas Toyota of Grapevine This is the third Toyota I bought in the last three years from Texas Toyota of Grapevine, As a long time jeep owner, I started out looking for a Jeep This is the third Toyota I bought in the last three years from Texas Toyota of Grapevine, As a long time jeep owner, I started out looking for a Jeep Grand Cherokee. I do a lot of research through consumer reports, Edmunds, cars.com etc. Grapevine Toyota is truly outstanding as are its sales people. They are honest, hardworking, attentive, listen, and will find the perfect Toyota for your needs and price. Most recently, I bought a Rav4 LE for my daughter from Andy Abugoush at Texas Toyota. My family loved him, my daughter's 2 year old still says bye bye Andy ever time she gets in the Rav4 to leave. More

Great Customer Service and An Overall Great Experience I purchased a Ford F-250 through Texas Toyota of Grapevine and I had a great experience. John Cross was extremely helpful in assisting me to find the I purchased a Ford F-250 through Texas Toyota of Grapevine and I had a great experience. John Cross was extremely helpful in assisting me to find the exact truck I wanted. I will return to this dealership if I ever decide to purchase another vehicle in the future and I would recommend anyone else to do the same. More

So much better than Toyota of Plano! I bought a new car from Toyota of Plano in late March. About 5 weeks later it died on me twice but would intermittently start. It seemed like the ba I bought a new car from Toyota of Plano in late March. About 5 weeks later it died on me twice but would intermittently start. It seemed like the battery was dying (clicking sounds), but would still start part of the time. I had it towed using Toyota Roadside assistance to Toyota of Plano. The service advisor was genuinely disinterested in providing any level of customer service. They said they tested everything and everything was fine. They said I shouldn’t have that issue again and it was probably just a fluke with a new car. After I left Toyota of Plano I stopped for gas on the way home and had the same issue. I called the Toyota Cares corporate number to complain. The Director of Ops from Toyota of Plano called shortly after and provided no useful information and accepted no responsibility. I took the car to Toyota of Grapevine and they said they didn’t know why Toyota of Plano didn’t replace the battery. The service advisor, Allen, was wonderful. He was committed to making sure my car worked properly and told me to call if I had anymore issues and they would figure it out. Such a change from the advisor at Toyota of Plano who could've cared less. They replaced the battery and I haven’t had any issues for the past 2 weeks. The dealership has a nice waiting area, free popcorn and free movie theater style soda fountain. More

Great Experience! I purchased a new 2104 Tundra 7 months ago. The purchase from the dealership was great experience. Chase Vaughn was my salesman. He was very easy t I purchased a new 2104 Tundra 7 months ago. The purchase from the dealership was great experience. Chase Vaughn was my salesman. He was very easy to work with during the whole process. I am very pleased with the service department, the finance department, and the vehicle. If you are looking to buy a vehicle from Toyota, I definitely recommend the dealership in Grapevine. They promise and the deliver! More

Excellent Service We extend our sincere gratitude to salesman for his excellent customer service. He was professional, polite and showed superb people skills. Our expe We extend our sincere gratitude to salesman for his excellent customer service. He was professional, polite and showed superb people skills. Our experience with this gentleman was one positive experience to remember...thank you. George and Gloria Amos More

super easy process and helpful staff I was more than satisfied with the quality of people you have employed at texas toyota. I came in meerly looking for information on how to refinanc I was more than satisfied with the quality of people you have employed at texas toyota. I came in meerly looking for information on how to refinance my vehicle to convert from a lease to a purchase or of it was even possible to do so. I had been given the run around from the dealership (Vandergriff) I purchased my vehicle from for about 2.5 years, with deals that didn't go through, or saying it was simply impossible to do so.. John cross was the man I met with and he gave me the honest truth and information I was looking for. He had several people helping us to get information and many different options. I was highly satisfied with his help. The finance guy I was with ( not positive of his name , Dave or David perhaps?) Also provided exceptional service. He did everything in his power to help get the lowest interest rates. He was personable and friendly. He made the paper work process quick and painless and had us in and out in no time at all. You have most certainly won me over for life. Thank you and your team for providing exceptional customer service. More