Texas Toyota of Grapevine

WATCH OUT!! Made a last minute 6-hr drive to purchase a certified pre-owned Camry they had listed online. The salesman & manager rushed us thru the buying process & shoved an extended warranty down our thr certified pre-owned Camry they had listed online. The salesman & manager rushed us thru the buying process & shoved an extended warranty down our throats. Days later, we found a defect & called about it. The salesman said he would check on how to handle it & return our call (but never did). After 3 weeks of calling & texting, the manager said they lost $300 on the sell to us & didn't want to repair it (which would have cost them only $300 or less - it will cost US $500+ to repair). One would expect an imperfect vehicle buying from another individual, but not from a dealership! Well, knowing they got a commission from the extended warranty, we immediately cancelled it! Wished we had read reviews from this site & the other 3 review sites before buying! More

Avoid at all COST. These guys LIE, to get you in and then of course have a different vehicle then what is advertised. The so called sales manager Mr. Ivey is deceitful and refuses to give back your key then of course have a different vehicle then what is advertised. The so called sales manager Mr. Ivey is deceitful and refuses to give back your keys once they get a hold of them. They will tell you whatever they have too, to get you over to finance even if the information is wrong. In the end my deal was going to cost me the price of my new vehicle plus all the lease turn in charges from my old one. According to Mike, Honda would eat the overages and I would not be out any money. Luckily my gut instinct told me to talk to honda. They informed me I would owe $4500 in mileage overages and early turn in(as I expected). Had I not gone to Honda I would have been paying these fees that Mr. Ivey said would "disappear" and the new car. He thought my being a woman I would not think to check with Honda and after 24 hours I would not be able to get out of my contract. Fortunatly I am smarter than these uneducated sales people. My advice go ANYWHERE but here if you must have a Toyota. And never go alone, they will out number you and use every high pressure tactic known! More

I did have an ok experience buying the car from the sale person, but I cannot say I have been very satisfied with the service I've received from the service team. Here are the reasons why: 1- When the c person, but I cannot say I have been very satisfied with the service I've received from the service team. Here are the reasons why: 1- When the car was delivered, the gas tank was only 1/3 full. I was told the gas pump was broken that day, and was promised the next time I would be at the dealership, they would fill the tank for me. I have been back to the dealer 4 times since, but that promise has never been fulfilled. Below are the times I came back to the dealer: -- 2 days after the purchase to drop off the cashier check to pay off the car -- about 1 week after the purchase to pick up the license plates -- about 2 weeks after the purchase to have the bodyside molding installed -- 6 months after the purchase to have the first oil change 2- Upon delivering the car, I was also promised that the first oil change service would be free if I bring the car back to Texas Toyota of Grapevine. Just last month, when I brought the car in for the first service, to my surprise I was charge $60 for it. Some friends of mine who recently purchased new cars from other Toyota/Nissan dealers all had their first oil change free of charge + full tank of gas. 3- When my car was returned after the first service, the technician who worked on my car left a stain on the front passenger seat. 4- My last complaint is about the fact that my old car which was traded in at the time of the purchase of the 2009 TOYOTA HIGHLANDER was used to run the Toll Tag (at least) 4 times the following week. Since the old license plates were still on the car, I was billed for the fees. Fortunately, I have an account with NTTA; otherwise, I would have been charged with other violation charges for running the toll. Whether it was Texas Toyota personnel or other car whole-sale company's personnel committing these violations is irrelevant to the fact that operation of your dealership should never cause customers such problem. More

I talked on the phone to a salesperson, and we agreed on a price for a specific used car I wanted. I took a test drive, and went to the office to buy the car. At that time a manager (not the sales man) ca a price for a specific used car I wanted. I took a test drive, and went to the office to buy the car. At that time a manager (not the sales man) came in with a sales contract showing a $400 increase in price. The manager said they made a mistake and the price was $400 more than was originally agreed upon over the phone. He said they made a mistake and they couldn’t sell the car for less. After a long discussion, I agreed on the extra $400 increase, but asked that the $150 charge for paperwork be waived since I was paying cash. Then a third manager came in a few minutes later, and he said there had been another mistake, and they upped the price another $400 making a total increase of $800. A third manager came in after that to explain about the mistake, but said the price would stay the $800 extra from the original price I was quoted. Before leaving I was told in confidence that the General Manager probably didn’t want to sell me the car, since he could get more money for it than what I was quoted. At that point I walked out. More

I live in So.CA and shopped for a car in the Dallas area for my Grand daughter. After a three week search and talking to many salesman about their best deals...I finally found Richard Self at Texas Toyota for my Grand daughter. After a three week search and talking to many salesman about their best deals...I finally found Richard Self at Texas Toyota of Grapevine. He does car deals over the Internet and over the next four days we concluded a deal for a new Corolla LE and how to deliver it to my Grand daughter. They made the delivery today(5/13/09) and we were all very pleased with the service and professional attitudes of Richard and his staff. Especially JC Realpozo, who delivered the car and took the time to show an 18 year old girl how to operate her first car. They all helped to made an old Grand Father feel very good. They know how to treat their customers. WRK, Temecula, CA More

Went for a new car - over priced ($1000 above invoice) - came back. They called and left me a voice mail to come for a better deal, went in, they tried high pressure tactics to sell the vehicle - Walked ou came back. They called and left me a voice mail to come for a better deal, went in, they tried high pressure tactics to sell the vehicle - Walked out. Was also told that the best way to improve credit score is to finance from "Toyota Finance Corp" They were initially friendly, but when they realized that I may not but the vehicle turned cold. More

POOR CUSTOMER SERVICE! As soon as I signed the papers, Texas Toyota of Grapevine was DONE with me. I have had to return to the dealership twice because they did not solve service issues while they had my Texas Toyota of Grapevine was DONE with me. I have had to return to the dealership twice because they did not solve service issues while they had my truck. After MANY phone calls, getting transferred to voicemails and repeatedly getting disconnected, I finally managed to speak with supervisors who did what they had to do to "keep me quiet". After admitting they had made mistakes, their attempts to keep my business were as bad or worse than the problems I had in the first place. This dealership seems more concerned with moving product than keeping customers, so beware. More

I took my car there for the regular tune-up and a few other minor things. After yrs of going to this dealership/servicing dept, I know from experience it is a 1 day job. They needed to order a part so it other minor things. After yrs of going to this dealership/servicing dept, I know from experience it is a 1 day job. They needed to order a part so it ended up taking a rediculous 5 days to complete the regular servicing. They didn't offer a car for me to use during this time. Every day I called to check the status and sometimes I was lucky enough to reach someone. Often I was either sent to a vm or the call just rang and rang in the service area (sometype of vm problem). When I actually got someone on the line I was told it would be ready either later that day or possibly the next day. This must be their standard phrase because I heard it more than once. When I finally picked-up my car there was one selt belt part that they were still waiting for (unbelievable!) but I could come back at a later time (can't believe in all those days they couldn't get that part). Anyway weeks later I still hadn't heard from them about taking my car back in for the last part. During this timeframe they sent a survey and I responded that the experience wasn't as good as it has been in the past because I was still waiting for the last part to get in. Finally after weeks, I called to check on the part. The service advisor said that he recieved the review, it was the worst one he has ever gotten, and he wasn't going to complete the work. He said I wasn't welcome at that dealership/servicing dept either. I've been taking my car to this location for years and this is the first time I've ever had a problem with them. In the past, they've always received either good or great reviews. Lesson learned: This Toyota dealership/serving dept will cut ties with their customers unless they receive a favorable survey. They are not interested in keeping long-term customers. More

The visit was like going to a meat market. The sales people I delt with had 7 days and 1 month experience. The only reason I came back was that they had knowledgeable sales assignned to the Credit Unio people I delt with had 7 days and 1 month experience. The only reason I came back was that they had knowledgeable sales assignned to the Credit Union special desk. Otherwise I would have left. Also they add extra's of no value to the msrp. Toyota needs to control this unprofessional behavior or it will start inpacting the buying experiebce. ... JMHO More