Texas Toyota of Grapevine

DON'T TRUST THIS DEALER THEY WILL PROMISE A PRICE, THEN SWITCH PRICES, IT WAS EARLY OR LATE,DEPENDS HOW YOU LOOK AT IT, 2 AM. TOOK THEIR WORD. MISTAKE THEY WILL PROMISE A PRICE, THEN SWITCH PRICES, IT WAS EARLY OR LATE,DEPENDS HOW YOU LOOK AT IT, 2 AM. TOOK THEIR WORD. MISTAKE More

We bought our first Toyota Highlander from Texas Toyota of Grapevine in 2008. We were so shocked never had a problem with the car. We went to Texas Toyota of Grapevine to look at the 2014 Highlander, w of Grapevine in 2008. We were so shocked never had a problem with the car. We went to Texas Toyota of Grapevine to look at the 2014 Highlander, we worked with Corey Burkman, he was fabulous to deal with. Whatever he said he was going to do he did. He was so easy to deal with and we would highly recommend him to anyone. We had our Highlander in less then 9 days. Thanks Corey More

I have put money down and I am still not driving my vehicle. Informed the salesman that I looked over the numbers and I was not happy with what I was paying for a used car. I informed the salesman that vehicle. Informed the salesman that I looked over the numbers and I was not happy with what I was paying for a used car. I informed the salesman that I wanted to wait on the downpayment. He had my debit card info and said he would wait. An hr later $1500. Is missing from my bank account then they tell me it is too late. I was not even there when they took the money!!! More

My husband and I looked for a long time for our new addition and we were happy to drive nearly 2 hours for the level of customer service, patience, and positive attitudes we were met with at Texas Toyo addition and we were happy to drive nearly 2 hours for the level of customer service, patience, and positive attitudes we were met with at Texas Toyota of Grapevine. Pete Watkins was the guy we did business with specifically and he was really great. He listened to exactly what we wanted, was very knowledgeable and overall made the whole experience less stressful. The whole staff exceeded our expectations. I'll definitely keep my business with them even if they are 2 hours away. Highly recommended! More

My husband and I had the worst customer service experience at this dealership! We are in the market for a 2014 Tundra. The dealership knew that we had a written quote from another dealership and experience at this dealership! We are in the market for a 2014 Tundra. The dealership knew that we had a written quote from another dealership and they were adament that they could give us a better deal. They didn't have the color of truck my husband wanted in stock but one was on the way. We came to an agreement on trade-in, monthly payments, etc. Three weeks later, the salesman calls my husband to tell him that "his truck" was ready for pick up. We scheduled a time for Saturday to sign the paperwork and pick up the truck. When we arrived on Saturday, they wanted to re-work the deal. Our salesman was even surprised and couldn't explain it. I asked to speak to a manager. We told the manager what had happened. His response shocked me. He wanted to know if we would promise to give them all 10's on the survey if he is able to work out a deal similar to what we previously agreed upon. My jaw dropped. That's all he cared about. If he is so worried about the survey, then he should changed the way they treat their customers. Needless to say, we left. I will tell everyone I know not to waste their time at this dealership! More

Very satisfied with my whole experience of our car shopping our second time buying here with Toyota of Grapevine and we will continue coming back. shopping our second time buying here with Toyota of Grapevine and we will continue coming back. More

Freddy and Melissa was too good. Nice experience to buy new Toyota corolla 2014. Thank you guys, Will definitely come to you guys only for future purchase. new Toyota corolla 2014. Thank you guys, Will definitely come to you guys only for future purchase. More

I went to dealership at 430 pm on sat.. when I walked someone greeted me immediately very friendly.. The dealer ship was busy but Steven helped me right way...They were very professional and excelent ser someone greeted me immediately very friendly.. The dealer ship was busy but Steven helped me right way...They were very professional and excelent service snd I was able to walk out with 2013 toyoto corolla. .Im so please and will recommend this dealership to all my friens and co workers More

I had a horrible experience with Texas Toyota of Grapevine. I was trying to decide between the Honda Insight and the Toyota Prius and found a great deal on the dealership website for a 2010 prius. I Grapevine. I was trying to decide between the Honda Insight and the Toyota Prius and found a great deal on the dealership website for a 2010 prius. I called on Saturday 7/13/13 and was told that the car was currently in the shop being inspected so i couldn't come see it that day but made an appointment to come see it on Monday evening. I received a call on Monday about an hour before my appointment saying that the car was unfortunately still in the shop so I wouldn't be able to see it but was promised that it would be available the next day no matter what. I drove about 30 minutes in the pouring rain to the dealership the next day to go see the Prius. I didn't want to test drive it in the rain so the sales associate drove around in the parking lot a few times and explained the car features. We then went back inside the dealership where he asked his sales manager to come talk to us about the price. He informed us the price of the car we'd just seen was $19000 and it had no warranty. The car I'd seen online was $13000. I told the sales manager that that wasn't the car I'd come to see and he told me "you called on saturday. today is tuesday. of course there was the possibility of the car being sold during that time". How could the car have been sold during that time if every time I'd tried to come in and see it, I'd been told it was in the shop for inspection? The manager absolutely no mention of an apology. Throughout this entire process, I'd repeatedly asked the sales associate I'd been in contact with to make sure that the car I was coming to see was indeed the car that had been listed online and he'd assured me multiple times that it was. Apparently none of that mattered once we were actually there. 5 minutes after leaving the dealership, I received a call from the sales associate apologizing for the situation and saying that if we came back in, they would match the price of the car we'd just seen to the car I'd seen online... but only if we bought it tonight because the deal expires at midnight. Even if they had indeed matched the price if we went back in, which i suspect they would not have after reading the other reviews for this place on Yelp, I would never purchase a car from a dealership who does this kind of stuff. This was the worst experience I've ever had at a car dealership and was obviously just way for them bring people in to the dealership and then treat them horribly once they're actually there. We went the same night to the Honda dealership and bought the certified Insight for a much smaller price. I've driven a Corolla for years and never had any problems with it but the service at this particular dealership was absolutely terrible. More

This Toyota Grapevine dealership will go to great lengths This Toyota Grapevine dealership will go to great lengths to deceive the customer into purchasing their car. The buying experience is repulsive. D This Toyota Grapevine dealership will go to great lengths to deceive the customer into purchasing their car. The buying experience is repulsive. Do not go to this location to buy a Toyota. The manipulation by the sales representative Francisco Ovalle and sale manager Milton Cordero are not worth it. On Saturday May 25th, 2013, my family and I went to this location to test-drive the Toyota Prius. Francisco showed it to us, and we liked the car enough to consider discussion on a price. However, at the table, he let us in on a little "secret." He told us Camry Hybrid had better price were given a $5000 rebate. He told us no other dealership could offer that much rebate. He could offer us $22,000 for sale price. We said since we hadn't intended to purchase the Camry Hybrid at the beginning we needed to think about it. Later that night, we received a call from Francisco to let us know that they could offer us $21,000 , which the manager had approved early. We thought it was a great deal. We rushed to the dealership again, ready to drive home the new car that day. On the agreement, Francisco wrote to agree final sale price for $21,000 . He had us sign the sheet and give him an unsigned blank check. Then came Milton Cordero , the on duty manager. He sat down, turned on his business charm by attempting to connect with. However, very quickly the mood changed when he said in an exasperated manner that this is a Hybrid. How in the world could we reach the $21,000 mark? He said the $5000 rebate did not exist for the Camry Hybrid. He wanted to show us invoice and renegotiate the price. We told him : "No" . We were deceived for the entire day, right from the start when Francisco told us this lie. We would not have even considered this car at first without the sure fact that this $5000 rebate on the Camry Hybrid existed. Francisco even said from the start that this was "advertised on their website," making this official. We told Milton that $21,000 had approved by the manager according to Francisco's words. , otherwise we wouldn't to come that later to buy a car. We had signed on paper for an agreement for $21,000 and submitted a signed check. The dealership did not honor their word, saying that the $21,000 was merely a "proposal," . Milton reneged this offer and the rebate. In a very confrontational manner, he told us they did not want our business and asked us to remove ourselves from his dealership. There was no apology for lying to us about the rebate. The business strategies to lure us into considering the car was absolutely abhorrent. This dealership will ruin the car buying experience for you. I would highly recommend that you find another location to purchase a Toyota, a great car brand that should not be subjected to this terrible business tactic. More