Texas Toyota of Grapevine

WELL ORCHESTRATED HIGH-PRESSURE SALES TACTICS The dealership, from the outside is beautiful, but when you enter the "showroom", there are only "two" so not really a showroom to speak of and the v The dealership, from the outside is beautiful, but when you enter the "showroom", there are only "two" so not really a showroom to speak of and the vehicle we were looking for wasn't one of the two. No problem, we went out to the lot. We were evaluating several different models and the salesperson had to keep running back into the dealership trying to locate keys and move cars around. It look about 90 mins to test drive 3 vehicles ---- really a waste of time. If it were raining or 90+ degrees, would not be looking at cars here. Anyway, the salesperson was doing a good job considering being hindered in showing the vehicles and we actually felt sorry for him. One time he had to go back into the dealership from a distance in the lot several times trying to locate keys and was told incorrect information and could not find the right keys. Upon completing the test drives he escorted us back into the dealership as we were going to see if they could locate the vehicle with the features we were looking for. That's when the experience began to shift and really go downhill. First of all, they sit you on these bistro tables in the middle of the floor surrounded by other tables and people. Absolutely no sense of privacy whatsoever in discussing these details ... and let's face it, when you get down to business and price, you want a little privacy and an area away from distractions. First the business manager strolled by and introduced himself and shook hands. Then he disappeared. Then the sales person left to check their computers to see if he could locate our vehicle and then the business manager returned with the paperwork and tried getting down to closing the deal. It was practically at full price plus they had added in a warranty at DOUBLE the price.. about $1500 MORE than what the warranty normally costs. Guess he thought we wouldn't notice. Then the salesperson reappeared and the business manager eventually disappeared. By no means was this happening quickly... seemed like 5-10 mins would pass each time one would appear or disappear or we would be left sitting by ourselves. I'm sure a sales "technique" --- which really wasn't appreciated. Well, we had done some homework on the internet in looking at prices, so we discussed this with the salesperson and also mentioned that we would be buying a car this week, but not today, because this was the first place we had stepped into. So the salesperson left again to try and locate the vehicle with our options, or so we thought. But this seems to be a well-orchestrated sales dance as in comes character number 3, the sales manager. This person sits down and starts going over the car details and he hadn't even the courtesy to introduce himself or who he was. More pressure and then the salesperson reappears. The SM looked at the numbers and said we qualified for a group rate and came back with another quote that was about $2000 less... but the extended warranty (which we didn't want) was still included in the quote. So they came down on price, but made up for it in the over-priced warranty. Not such a "good deal". We finally left the dealership after being there for several hours completely worn out and with not such a good feeling from being tossed around from manager to manager --- very unprofessional sales environment. Which was a shame for the sales person, but if it were just him, we would've purchased from that dealership. We went to another dealership the next day that had good reviews on Dealerrater and bought a new Toyota. No pressure, key boxes on all the car windows so you could easily and quickly access the vehicles (without wasting time), dealt with the salesperson up until the very end and that was fine when the sales manager, who introduced himself, and was low pressure came in to seal the deal. More

Great Service, Great People, Fair Price I always take my Toyotas to this dealership for service. They let me know if I need something done immediately or if something will need service in t I always take my Toyotas to this dealership for service. They let me know if I need something done immediately or if something will need service in the future. The price is fair and they are honest. More

Great Service Took our 2013 Toyota Camry in for regular service, no appointment had been scheduled. Not only were we treated well, the service was done in record ti Took our 2013 Toyota Camry in for regular service, no appointment had been scheduled. Not only were we treated well, the service was done in record time. All of the Texas Toyota of Grapevine employees involved provided the greatest customer service and provided excellent vehicle service work. Our Appreciation, The Marx’s More

Friendly Atmosphere This dealership will most likely be the one I come to for all of my purchases in the future. No matter who I talk to, they always know how to put a sm This dealership will most likely be the one I come to for all of my purchases in the future. No matter who I talk to, they always know how to put a smile on my face and because of that I am extremely happy with my purchase. My corolla was the second vehicle I bought here and I have always brought my car to this dealership to be serviced. I definitely recommend this dealership to any and all prospective buyers. More

internet department What a great experience! The entire internet department was friendly, professional and extremely knowledgeable. They stood behind Everything that wa What a great experience! The entire internet department was friendly, professional and extremely knowledgeable. They stood behind Everything that was communicated to us. I would highly recommend this dealership!!! The entire experience of dealing with these folks was fantastic. More

Do not trust them I would rate Toyota of Grapevine zero stars. Yesterday, I was online looking for a car. With poor credit, due to a lost job 18 months ago and hospi I would rate Toyota of Grapevine zero stars. Yesterday, I was online looking for a car. With poor credit, due to a lost job 18 months ago and hospital bills due to a heart issue, I knew that buying a car (I was looking at a used car) would be tough, but I make over 6 figures in income, and I knew dealers would overlook bad credit with good income. I filled out a short application online, and then get a call from Toyota of Grapevine. I told the salesperson that I had the worst credit possible, due to a medical issues and previous lost job, and that I have no car now (as our car broke down) and that I did not want to walk to a dealer or catch a taxi if I did not know before hand that I was approved for a loan and car purchase. The sales person had me fill out an application online at their website. He called me back and said that I was approved of a loan, as long as I could put down $2,000. I catch a partial ride to the dealer and walk the remaining 3 miles. When I get there, the same guy I spoke with online and who said I was approved asks me to fill out a paper application, as he says it is protocol that EVERYONE must fill out a paper application even if they filled out one online. Then he comes back, after speaking with his manager and says that if I can put down $4,000 in the next month, he can get me a car. I agreed and said I could get $4,000 in 28 days. Then he comes back and says that if I get $4,000 in 21 days, he will get me a car. He already knew I could not get it in 21 days, so, basically he and his manager tried to set a down payment that would force me not to be able to get the car. #1 The salesperson lied that I was approved for a loan at the $2,000 down payment to get me to the site. #2, I walked 3 miles to get their. These people lied directly to me. DO NOT FILL OUT AN APPLICATION ONLINE FOR THEM AND IF THEY KEEP JACKING UP THE DOWN PAYMENT, IT IS THEIR WAY OF PRICING YOU OUT OF BUYING A CAR THERE SO THEY CAN AVOID SAYING NO TO YOU.. These people are lying and they know it, but cover it up with changing down payment amounts. For someone with a heart condition and someone that is COMPLETELY honest with the dealer before even coming in, this was outrageously deceitful and caused me great frustration. Liars. Do not shop here!!! More

DON'T TRUST THIS DEALER THEY WILL PROMISE A PRICE, THEN SWITCH PRICES, IT WAS EARLY OR LATE,DEPENDS HOW YOU LOOK AT IT, 2 AM. TOOK THEIR WORD. MISTAKE THEY WILL PROMISE A PRICE, THEN SWITCH PRICES, IT WAS EARLY OR LATE,DEPENDS HOW YOU LOOK AT IT, 2 AM. TOOK THEIR WORD. MISTAKE More

We bought our first Toyota Highlander from Texas Toyota of Grapevine in 2008. We were so shocked never had a problem with the car. We went to Texas Toyota of Grapevine to look at the 2014 Highlander, w of Grapevine in 2008. We were so shocked never had a problem with the car. We went to Texas Toyota of Grapevine to look at the 2014 Highlander, we worked with Corey Burkman, he was fabulous to deal with. Whatever he said he was going to do he did. He was so easy to deal with and we would highly recommend him to anyone. We had our Highlander in less then 9 days. Thanks Corey More

I have put money down and I am still not driving my vehicle. Informed the salesman that I looked over the numbers and I was not happy with what I was paying for a used car. I informed the salesman that vehicle. Informed the salesman that I looked over the numbers and I was not happy with what I was paying for a used car. I informed the salesman that I wanted to wait on the downpayment. He had my debit card info and said he would wait. An hr later $1500. Is missing from my bank account then they tell me it is too late. I was not even there when they took the money!!! More

My husband and I looked for a long time for our new addition and we were happy to drive nearly 2 hours for the level of customer service, patience, and positive attitudes we were met with at Texas Toyo addition and we were happy to drive nearly 2 hours for the level of customer service, patience, and positive attitudes we were met with at Texas Toyota of Grapevine. Pete Watkins was the guy we did business with specifically and he was really great. He listened to exactly what we wanted, was very knowledgeable and overall made the whole experience less stressful. The whole staff exceeded our expectations. I'll definitely keep my business with them even if they are 2 hours away. Highly recommended! More