Texas Toyota of Grapevine

During the sales process a ZakTek interior/exterior warranty was recommended, When I said I would probably be moving out-of-state in a few months, the finance guy said "No problem, we will work with yo warranty was recommended, When I said I would probably be moving out-of-state in a few months, the finance guy said "No problem, we will work with you". Now I am moving next month, and no one at the dealership will offer me any options other than "That is a non-refundable warranty that can only be used at this dealership." I am out $1200 for 6 months of a 5 year warranty. More

I came to the dealership sold on the product. I knew what I wanted and what I was willing to pay. I ask to speak to a sales manager first. I let Kevin Rucker know what I was after and ask if we could make th I wanted and what I was willing to pay. I ask to speak to a sales manager first. I let Kevin Rucker know what I was after and ask if we could make the deal. He said yes and introduced me to Jason Read. Kevin was instrumental in putting the deal together. In my follow up visits I didn't see Jason again and Kevin handled everything to my complete satisfaction. After taking the car home I found 2 minor defects in the paint. I was given a rental car and my car was repaired. The quality of the repair was PERFECT. Based on my experience so far I intend to use Texas Toyota for all my car needs. Special thanks to Kevin! Edward Abrams More

I purchased my Prius after searching eight dealerships. I was fed up to find right person to deal with. Luckily I met Muhammad and he was upfront from the beginning. Even my mom was very satisfied when we ca was fed up to find right person to deal with. Luckily I met Muhammad and he was upfront from the beginning. Even my mom was very satisfied when we came first time afternoon. I was shopping for Jetta and Prius and we decided to go Prius. Not only I like the Prius style, technology n gas mileage, the way Muhammad gave us the reason why we should buy from Grapevine. Me and my boy friend were surprised to see how Muhammad took care of our time and we drove off the car within 90 min. More

Went to purchase a used Toyota Tacoma that was listed online. We went online and checked Kelley Blue Book for what our trade in was worth and trade in value for our car was $17,817. (Retail Valule was o online. We went online and checked Kelley Blue Book for what our trade in was worth and trade in value for our car was $17,817. (Retail Valule was over $23,000.00) We did the Toyota of Grapevine a Trade in offer online certificate and it was only for $16,167.00. We took the certificate to the dealer and a customer was trading in a Tacoma just like we wanted. We talked to the customer and they told us they would have gladly given us $20,000.00 for our car becuase they were looking for our type of car. They said that they had just traded their Tacoma for $21,000.00. We offered the dealer $24,000.00 for the Tacoma they had just traded in $21,00.00 for and said we would accept the certificate offer of only $16K for our car that was worth over $23K. After spending 2 hours waiting on "the process" They offered to sell us the Tacoma for $28,000.00 ($7,000.00 more that they paid 1 hour ago) and told us they would give us $11,000.00 for our car !!!!! This was the most rediculous offer that I have ever heard of we walked out and of course the manager said "wait let me work on it" after he "worked on it" the sales guy came out and said they could give us the $16, 167.00 for our car but that they had to get $28,000.00 for the Tacoma that they had just bought for $21,000.00. We left and will never return to this greedy low ball dealer. More

Absolutely fabulous dealership!!!!! Did a lot of shopping around and they by far were the best deal and most professional. SuRin Campbell our salesperson worked extremely hard for the sale and her shopping around and they by far were the best deal and most professional. SuRin Campbell our salesperson worked extremely hard for the sale and her management team was top notch. Everyone went out of their way to make us comfortable and satisfied. I would highly recommend this dealership to anyone buying a new or pre-owned vehicle. More

Robert is my go to guy when I am looking to service my Tundra. Always responsive, follows up on committments and if I need to work with another department walks me there, does the introductions to make a Tundra. Always responsive, follows up on committments and if I need to work with another department walks me there, does the introductions to make as productive as possible for everyone. Dealer has always treated me and my family fair, but Robert is the reason I use the Service Department without question. More

Dawn, is a great customer service rep got everything done fast. She got the part that I needed and call me to set up for an appointment. fast. She got the part that I needed and call me to set up for an appointment. More

Excellent team, very professional and work was completed on time. Bobby addressed all concerns and was very helpful. Thanks for helping. Keep the good work on. on time. Bobby addressed all concerns and was very helpful. Thanks for helping. Keep the good work on. More

My service experience with Texas Toyota has been great. Service is fast, efficient, and thorough. Service needs are always explained to me before work is done and it is always done exceptionally well. I Service is fast, efficient, and thorough. Service needs are always explained to me before work is done and it is always done exceptionally well. I would recommend Texas Toyota to anyone with a service need. The employee that my wife and I have most frequently worked with is Bobby Eyeington who exemplifies great customer service. Keep up the good work, Bruce and Mary Bakke Grapevine, Texas More

Promised two or three minor repairs....Could not get call back...Made several calls..Later found hail damage on roof......Do not even drive by this establishment.... back...Made several calls..Later found hail damage on roof......Do not even drive by this establishment.... More