Texas Toyota of Grapevine

Dawn Kolberg is one of the finest Toyota customer service representatives that's ever attended to my car. I've taken my vehicle for service and/or repairs to other dealers in the Dallas area and they don't representatives that's ever attended to my car. I've taken my vehicle for service and/or repairs to other dealers in the Dallas area and they don't compare. She's very attentive to details and has a keen sense of auto mechanics, to the extent of helping customers think through their auto service needs. During highway construction affecting their location, I thought of looking around for another dealer, given the tedious and frustrating nature of negotiating traffic in emergent exits, entrances and confusion, characteristic of highway construction. So here I found myself returning to Grapevine where Dawn was most welcome and happy to see me back, once again as a customer. My unique repair problem was shared with Bobby Eyeington who was equally professional in explaining the situation and repair options available. My car was repaired to great satisfaction, on time and well within my budget. It was impressive to see the complimentary and cooperative teamwork among them, giving me great confidence that they indeed cared. For anyone needing referal to two great service advisors, these two are it. More

Greg Stubbs & the Texas Toyota Service Department did a great job! Unlike my experiences with Service Advisors at other dealerships and repair facilities, Greg clearly respected the fact that I like a great job! Unlike my experiences with Service Advisors at other dealerships and repair facilities, Greg clearly respected the fact that I like to do some of my own repair/maintenance work and took seriously the diagnostic efforts and observations I had already made about the oil leak problem that was the reason for the visit. I particularly appreciated that the Service Department also did a thorough assessment of the entire vehicle and that Greg promptly emailed me a detailed report of their findings and recommendations. That made it easy for me to identify which of the additional problems I felt I could handle myself and which I wanted the Service Department to handle. In discussing the additional problem items noted in the report, Greg was very respectful of my decisions about which items I wanted to handle myself and which I wanted the Service Department to address and he provided very useful additional information and perspective about which of the items required immediate attention, which could be postponed, and what alternatives might exist to more economically address some of the issues. This constructive and very collaborative approach is a "Breath of Fresh Air" in the auto service industry and engenders immense trust and confidence that makes me look forward to bringing my vehicle back to Texas Toyota for any service issues whatsoever. An excellent experience. More

This is my second car to lease from Texas Toyota and the primary reason that I came back is because of of the service department. Will be looking to get my third this September. primary reason that I came back is because of of the service department. Will be looking to get my third this September. More

Even with construction nightmares on 114 and the remodeling the dealer is going through my service was still done sooner than I expected and the waiting room was nice. The staff seem to be very frie remodeling the dealer is going through my service was still done sooner than I expected and the waiting room was nice. The staff seem to be very friendly even though their workspace is very challenging. More

We have purchased or leased four vehicles from Texas Toyota. The primary reason for our return to this dealership is their service department. Their customer service is second to none. I have been, a Toyota. The primary reason for our return to this dealership is their service department. Their customer service is second to none. I have been, and will continue to be, loyal to my service advisor (Greg Stubbs) and Texas Toyota. More

I love the service I get at Texas Toyota of Grapevine! I'm always in and out in a timely fashion! Everyone is friendly and knows their job! Thanks for taking such good care of me and my Corolla! I'm always in and out in a timely fashion! Everyone is friendly and knows their job! Thanks for taking such good care of me and my Corolla! More

Outstanding customer service. Robert Moran was a wonderful service writer who to the time to go over each repair and preventive repairs with my 2002 Toyota Tacoma. I drove off the service lot with a wonderful service writer who to the time to go over each repair and preventive repairs with my 2002 Toyota Tacoma. I drove off the service lot with a brand new vehicle. Very Satisfies with the service staff! Truly Outstanding! More

Dawn Kolberg is a super person always goes above and beyond her duties to help us, she is very professional, and friendly. Wait time is always acceptable. Very Pleased with Texas Toyota as a whole. beyond her duties to help us, she is very professional, and friendly. Wait time is always acceptable. Very Pleased with Texas Toyota as a whole. More

This dealer sent out a flyer encouraging me to get an estimate for my car. In return for my time, I was promised a gas card. While my car was being assessed, Chris took me around to look at the cars av estimate for my car. In return for my time, I was promised a gas card. While my car was being assessed, Chris took me around to look at the cars available for sale. The only criteria that I had were that it had to be a white, compact SUV. There weren't any on the lot at that time, but we spent an hour looking at other choices. I wan't going to be sold on something that I didn't want, so I concluded my visit. Chris told me that the DM was in a meeting, so I couldn't get the gas card promised, but if I wanted to wait until he got out of his meeting, I could. I waited an hour and then gave up. Chris told me that the gas card would be mailed to me. After a month, I called to find out where the card was. Chris told me that he would have it sent out right away. Four months later I'm sill waiting. This is one of the reasons that car salesmen have such a bad reputation. More

I have been a customer of Texas Toyota of Grapevine since 2001 and have always been completely satisfied with their professionalism and respect and valuing of their customers. This applies to Sales and Serv 2001 and have always been completely satisfied with their professionalism and respect and valuing of their customers. This applies to Sales and Service. What has kept me a customer is the quality of their staff in all departments and the superior quality of the service department from mechanics to service manager. I have never seen a dealership who has been so consistent with providing excellent quality of service and customer relations. More