Texas Toyota of Grapevine

On more than one occasion, wasted my time because they advertise cars that they do not have. Even with communication with them, they pull the bait and switch. One of many who believe that customer time advertise cars that they do not have. Even with communication with them, they pull the bait and switch. One of many who believe that customer time and respect is not their problem. More along the line of get them in the door and we will sell them something. More

I utilize Texas Toyota for all my service needs with my current 2010 Toyota. Recently I have begun working with Taylor Lee who presents himself to be a kind, courteous employee and good representative of current 2010 Toyota. Recently I have begun working with Taylor Lee who presents himself to be a kind, courteous employee and good representative of your dealership. He is always eager to help me with my requests and thoroughly explains the service my vehicle requires. When I am scheduling my vehicle for maintenance or service I will always call to see if Taylor is available to assist. Thank you for providing your customers with such excellent service at your dealership. More

had a great experience with a sales gentleman by name of jeff turner very honest guy doesn't pressure you and differently knows cars. he is a honest guy and gets good deal for you one car. will go back and jeff turner very honest guy doesn't pressure you and differently knows cars. he is a honest guy and gets good deal for you one car. will go back and buy more cars at this dealership because of him More

I had a great car experience from my salesperson drew Nowak. I usually dread car shopping but drew made it so simple with the pricing and he wasn't pushy at all. I told him what I wanted and he lis Nowak. I usually dread car shopping but drew made it so simple with the pricing and he wasn't pushy at all. I told him what I wanted and he listened to me and gave me my options....I will tell all my friends to see drew when they need to buy a car.... More

I took my car in to get it inspected and they said it would cost $1500 to fix it so instead of fixing it I looked at buying a new car. Dustin was very nice and helpful although he had only been there 2 would cost $1500 to fix it so instead of fixing it I looked at buying a new car. Dustin was very nice and helpful although he had only been there 2 weeks. They told me I was approved for a loan and we signed all the papers that day. Two days later they call me and said that something came back from the bank and that they said I needed a co-signer or I had to put a ton of money down. They told me that when I signed the contract that there was a piece of paper saying that this contract was not final and that it is pending until they hear back from the bank. THERE WAS NO SUCH PAPER NOR HAD THEY DISCUSSED THAT WITH ME!!! The customer service was amazing in the beginning but then went very bad. The head of finance was the one that called me saying they wanted a co-signer or more money and was very rude and ugly to me when I told him I was not paying money nor was I going to have a co-signer. I can not seem to get a good answer as to why this is happening and how this could happen. I am taking the car back today and I am going to ask where the paper is that they say I signed but for some reason they did not give me a copy of this paper with all the other papers they had me sign. I would never go back to this dealership nor would I EVER recommend it to anyone. I dont see how this is legal for them to do that........... More

The delearship listed a Certified Pre Owned 2011 Toyota Camry for 12,995, I called today and asked if the price was correct and if they had it in stock, the man on the phone said yes.Later today, I had my Camry for 12,995, I called today and asked if the price was correct and if they had it in stock, the man on the phone said yes.Later today, I had my son call and ask the same question, they asked for the stock number so that they could look it up, verified the price, and told us to come on out. We were there in 15 minitues, they said they didn't know anything about that car once we got there 15 minutes after they knew everything about that car. We agreed to look at some other cars due to the fact that we were there already, Ahmad brought a car around for us to test drive, put us in the car, strapped the baby in the car seat and told us to wait, after 10-15 minutes of waiting we gave up and said ww More

Looking for a Toyota Camry LE and called dealership to see if they had a specific model in stock. I was assured by Britney (Internet Sales) they had the specific car on the lot for me to see. I drove fr see if they had a specific model in stock. I was assured by Britney (Internet Sales) they had the specific car on the lot for me to see. I drove from far West Fort Worth (70 miles round trip) to see the car. On arrival, I was informed not only did the not have the car on the lot but they were unsure when one like it may arrive. They did however have a large number of upgraded models they would like for me to see. This dealership intentionally misled me and misrepresented themselves just to get me on the lot with disregard for my time and inconvenience. I spoke with the sales representative J.P Penaflor and New Car Director Andry Korneev about my concerns around the lack of integrity demonstrated by the dealership. Both failed to listen to my concerns and continued with their sales talking points about other models. I explained that I had no interest in dealing this an organization of this caliber but they could focus on nothing but getting a sale back on track. On the way home, I spoke with dealerships in Denton, Fort Worth, and Weatherford Texas who were quick to say they did not have the car requested in stock but would be glad to give me a call when they do. That was all I was asking and what I believe to be a reasonable expectation. Texas Toyota of Grapevine failed to display integrity, listen the consumer, or meet minimal expectations. I believe the staff and leadership of Texas Toyota of Grapevine Toyota needs to revisit the new rules of marketing in which consumers demand relationships built on trust, transparency, mutual respect and most importantly word-of mouth peer reviews. Texas Toyota of Grapevine failed on all of these attributes therefore I strongly recommend exploring the other alternative dealerships within the DFW area. More

Excellent Customer Service Professionals is the only way to describe Corey McLeRoy, Tisha Henderson and Sean Loftice. Each of them contributed to making my new car buying experience the easiest I've ever ha to describe Corey McLeRoy, Tisha Henderson and Sean Loftice. Each of them contributed to making my new car buying experience the easiest I've ever had. October 18 I called giving Corey, New Car Desk Manager, the following specifics: I wanted a 2011 Camry XLE, either silver or white with leather interior. Plus I wanted to take advantage of the 0% financing and provided him with my down payment amount and my monthly payment range. In just a few minutes Corey confirmed they had a 2011 Camry XLE, white with bisque leather interior and sunroof, and provided me with the monthly payment amount which was within my payment range!! October 19 I arrived at Texas Toyota of Grapevine where Tisha Henderson, Sales Associate, walked out to greet me. I provided her with the information Corey had provided me, she took it to Andre Korneev, New Car Sales Director. In no time Tisha brought Andre to meet me and Andre confirmed the price/payments Corey had provided. Tisha and I went on a demo drive, then came back and started the paperwork. Very shortly I was in the office of Sean Loftice, Finance Manager, where I signed off on all the legal documents. During the time I was in Sean's office, Tisha contacted the car rental office and had them pick up my rental car. Additionally, she had sent my new car through make-ready and I was able to drive my Camry home within just a few hours from entering the dealership. Before walking me to my new car, being the great customer service professional she is, Tisha took me around the dealership and introduced me to Greg Stubbs, Assistant Service Manager, and Wendy Wilson, Customer Relations Manager. Without any doubt, I am extremely satisfied with all of the individuals I had interaction with at Texas Toyota of Grapevine, and I am definitely sharing this experience with all my family and friends. There is one question; couldn’t any dealership do the same? Obviously NOT because I contacted 5 other dealerships, including Toyota and Nissan, within the Denton, Lewisville and Arlington area, where all I got was the run-around. Not one other was able to provide price/payment as Corey had done. Not one other was able to confirm they had a 2011 Camry XLE like I was requesting. Not one other offered to pull the car of my request from another dealership….NO, NO, NO, they would only tried to convince me to come into their dealership because they had a “ great deal” on a 2012 Camry LE or a 2011 Camry SE, etc. I conclude that Texas Toyota of Grapevine should be ranked No. 1, because it takes great management to hire and keep great professionals like Corey, Tisha and Sean. Kudos to Texas Toyota of Grapevine and their team! More

It was my first stop in looking for a vehicle and turned out to be the only one. Kevan took the time to get to know what i was looking for a car and what was within my price range. I would recommend Texas T out to be the only one. Kevan took the time to get to know what i was looking for a car and what was within my price range. I would recommend Texas Toyota of Grapevine to anyone that wants personalized service because that is what you will get get. More

I have been on a search for a new vehicle for some time now. This was my first visit to a Toyota dealer. Once there, I was greeted by a very enthusiastic young lady. She was eager to help and to actuall now. This was my first visit to a Toyota dealer. Once there, I was greeted by a very enthusiastic young lady. She was eager to help and to actually listen to what I might be interested in. She took the time to show me my options. Although I have not decided on exactly what I am looking for, if a Toyota is what I decide on, I will DEFIANTLY be going back to visit this dealership and Brooke. Of the many dealerships I have visited over the past few months, this has been one of the few I would recommend and have been recommending to anyone in the market for vehicle. It is a rarity to find women in the business but a young lady that was as enthusiastic and respectful as she was is even rarer. This dealership is defiantly going beyond others employee individuals of this stature. More